Marla B.
Yelp
1620 E. Craig Road NLV, NV location has been consistent for having utter failure when ordering online? Food missing (numerous times) and loads of apologies after I have had to drive to the store (AFTER DELIVERY?) New Years Eve 2022, no order came, yet my app shows it was delivered? When I called, I was told it was sitting there & no one to deliver, and this is after I ended up paying an $80.00 tip on the app, that was suggested. I received 2 free, 11 inch pizza coupons & apology. Unacceptable! January, 1/2 order showed up & I had to go and pick up the other half, with another apology. January still, started going in the lessen the chance of error. Paid & headed toward the door. A assistant manager coming from break looked at register and called me back to say I hadn't paid? The worker never gave a receipt but gave me 30% discount because of my points. Assist Manager said the register won't close out, so I couldn't have paid? I attempted to open my app to show my points & it wouldn't open? So I proceeded to open my bank account to show the the debit. Right then, the other worker or manager that was called upon- noticed the problem & turned the screen toward me, showing the transaction that had gone thru as mentioned. Once again, another apology. Still January, Friday 1/27/23, I went into store & proceeded to order, & things were going well. I was told I couldn't order a large (along w/my 11 inch) in the store? A worker nearby stepped up, oddly it was the assist manager (I believe) who told me I hadn't paid from my recent visit. She was nice & said she'd make it because they weren't busy. I don't think she remembered me, I just finally caught a break!!! Her name was "ANIYA" & I MUCH APPRECIATED her helpfulness & kindness! I went to leave & noticed this wasn't my pizza however?! Things were quickly corrected, but left me wondering WHAT'S GOING ON?! Either the drivers have been eating 1/2 of my food each time, or Blaze keeps making brutal mistakes?!!! The $80 tip pisses me off, because I still had to come in & pick up my missing food after all!!!
I was trying to be nice!!!!! Not once have I spoke, nor behaved according to my agitation level. I have seen countless videos of chaos for wayyyyy less than what I have encountered each time I ordered?! It use to be a great location! Now, I think I will take a break. Too much pizza, tho the cauliflower crust is a life saver. Too much drama now! NOT a sure bet anymore. "ANIYA" gets 5 stars however!!! THANKS!