Cory H.
Google
Utterly atrocious customer service. We ordered off of Uber eats — which said that they had all the options available — placed the order, get a phone call telling us they’re not only out of the Oxtail but also the curry goat. The only option they have left is “the beef”, which they didn’t even try to sell us on, just said “the beef” and went silent.
We politely tell them we need to cancel and they proceed to hem and haw and refuse to cancel the order on their end. Forced us to cancel, incur a £24 (!!!!) cancellation fee, and now we’re fighting for that money back from Uber Eats.
Incredibly rude, horrible customer service, non-existent food options — on a Friday night no less. What a waste of time and space. I hope saving yourselves the negative mark you’d get from cancelling an order was worth it — especially when there’s so many truly delicious eateries nearby who have lovely staff and decent standards for what they do.
We will never be back but also figured people should be warned: if you order from here, don’t trust this place — or better yet just never go here.