Matthew W.
Yelp
The product selection and quality is excellent. I could spend all day, and all paycheck here had it not been for the staff I interacted with (and did not interact with).
We live about 80 miles from the nearest Blick and have never been to a physical location. We decided to visit the Beverly Blvd location on Saturday since we were going to be in the area. We easily found parking, and got in the store. We brought a baby stroller with us, but probably should have opted to carry the baby instead. They fit a lot of inventory in a small space, so a stroller is a tight fit around some of the corners.
While browsing the store, there were several people working and stocking shelves. The store felt like it was more crowded with people working than customers. I tried to stay out of their way, but was a bit bothered that not one said, "excuse me" or anything when they would try to get around me to wherever they wanted to do work next. I felt like I was in the way no matter where I was. I don't like feeling in the way, so we decided to go ahead and check out.
We got in the checkout line and a lady opened a register and called us forward. We went to the counter, handed her our purchase, and she rung us up. I went to hand her cash, and she said her register could not take cash. So I pull out my debit card, I go to insert it into the chip reader, she says the chip reader is not working. I told her, "If you slide instead it will fire a fraud alert." Then she turned the terminal around and took my debit card and started sticking it in and pulling it out of the chip reader forcing it to fail, then slides the card. Declined. Yup, she locked up my debit card.
Admittedly, I am frustrated here, but I am not irate or rude. I tell her that she just got my card locked. I ask why she called me up if her card reader is broken and she cannot take cash and she says, "Well that's what I get for trying to help you" and she walks off.
The person at the next register calls me over to her and just explains it away as, "we're just really busy right now." She check us out, we paid, we left. Then I spent 45 minutes on hold with the bank who confirmed that it appeared as fraudulent activity and my card was locked.
The things that stuck out the most about this experience were how apathetic the staff were to my family as customers and how when a problem was presented at the register, the cashier gave up and walked off and not once did a manager (or at least a real adult) show up to step in and help sort things out or apologize to us.
I don't expect employees to kiss my backside and bow down while I am shopping or anything, but I think it is fair to expect people to demonstrate manners.