Colin C.
Yelp
Beware of the service here, there is some shady stuff going on.
I asked for the check and an itemized bill was provided which I verified to be correct, I proceeded to hand over my credit card to pay the bill at 8:50pm for $185.11 and the charged bill comes back at 8:58pm for $225.77 for me to sign. After having a few drinks, I shrugged it off thinking that the establishment decided to add auto gratuity for our table for 4... Not a huge deal but would be nice if it was disclosed upfront. I write included under the tip section and sign the receipt.
Fast forward to the next day, my coworker leaves negative feedback and the manager replies to him saying auto gratuity is not something they do at The Blind Duck. Red flag #1, the manager starts digging and finds what seems to be my bill but the items on it don't match up because there are two cranberry vodkas which our party didn't order and there was a 45$ tip added on. After comparing the CC# we were able to verify that this was indeed my bill and the server added two addition items after I handed them my CC they proceeded to add two items and charge it without bringing it back for me to verify. Red flag #2, the server then also gave themselves a 45$ tip after I crossed off the tip, wrote included, and signed the receipt. Which I believe is illegal to do.
I reached out to the manager and we talked about what happened. They refunded me the difference and the tip. However they were not able to provide me any details about what happened and how it happened. Ultimated they chalked it up as an honest "accident" and couldn't find the copy of receipt that I signed... Shocker right? Of course no one is going to admit they over charged the customer and gave themselves a tip, that would mean they become at risk of being fired.
I kept going back and forth on whether to leave a review and whether to give a 1 star or a 2 star rating. I want to move it to 2 stars but at the end of the day, if my coworker didn't do the survey, then I would have never known I got overcharged and that the server had tipped themselves. My biggest issue is with how the situation was handled, not what you would expect from a 5 star hotel.