K B
Google
We have been ordering from blondies for a long time now, and always really enjoyed it.
Recently, I placed an order through Doordash for 2 pizzas - one with regular crust, and one gluten free (I'm celiac but my partner is not). We then went out to take the dogs for a long walk (over an hour), the order was delivered within minutes of us returning home... but there was only 1 pizza, and it wasn't the gluten-free one.
I called the restaurant immediately, and they said "yes that item is out of stock". I asked "why wouldn't you call me to tell me?"
I could have ordered something else from another place (an hour earlier to avoid this issue), and the response was something like "that would be the manager who does that", so I asked to speak to the manager... they weren't available. I asked to have the manager call me at their earliest convenience to discuss this.
I later saw that I had gotten an email about a partial refund from Doordash, but I wasn't checking my emails when I placed the order, I was walking the dogs in the rain. Why would I think to look? The Doordash app showed everything looked normal (blondies is making your order, your dasher is on the way, etc.)
So I had no dinner, and couldn't eat the other pizza. It was after 10pm at this point. Too late to even bother trying another place.
And the manager never called me, this was over a week ago, so I guess it's not important to them.
Really disappointing.