Elle C.
Yelp
Beautiful brick building, occupying an active location, situated on the corner with Mission San Juan Capistrano directly across the street. I love the atmosphere, the big, open windows giving the place an indoor/outdoor, airy... vacation-y feel. Given its tourist-y location, I was impressed that we were immediately warmly greeted and welcomed, seated in a fun location offering lots of people-watching (despite our first choice, to be seated in the bar, was unavailable). The busser was professional, efficient, and extremely attentive, bringing us water shortly after being seated and refilling our glasses, as needed. We were truly enjoying ourselves, planning to relax and take our time (perhaps starting with a cocktail and appetizer, before moving on to entrees), taking in the pretty weather, change of scenery, and new (to us) dining destination.
There came a time, though, that we'd realized that our server hadn't even greeted us -- yet our water glasses had kindly been refilled a couple of times. Then, I'd noticed one table after another being seated after us -- the 3rd couple seated happened to be across from us (since we'd watched the previous party enjoy their meal, finish, and leave). When I'd excused myself to wash my hands, I'd noticed the 2 parties seated after us already had their cocktails. I'm not easily annoyed, but when a server (who we'd realized was ours, too) had greeted the table across from us, shortly after they were seated, then I became irritated. Our server finally came around, but lacked the friendliness and professionalism that the hostess and busser had. Given the wait, we ended up ordering everything up front; fortunate for us, because our server never checked on us -- until the end. The food presentation was attractive; our entrees were fine, but nothing that either of us longed to necessarily have, again. Of course food is a big part, but service can make it or break it for me; wish we could've had a different server: the hostess, the busser, or the server that we'd noticed helping other tables.