Christine H.
Yelp
Yesterday, we had a terrible experience at Bloom Sushi. The interval between the arrival of our appetizers and our rolls was nearly two hours, and we were with a small and increasingly tired child. There was a small dog in the restaurant that periodically barked aggressively, and the atmosphere was one of hungry people waiting with no explanation given to us by the servers. There seemed to be no logic to the wait. People who arrived well after us got their food first, but there were also tables with people like us, subjected to a strangely long wait with the kitchen appearing to move at a snail's pace. Apologetic when we flagged her down to ask about this and admitting that there were problems in the kitchen, the server stated that the restaurant would strike the tea, the soup, and the edamame from our bill and offer us free dessert. (She also repeatedly stated that the rolls would be ready soon, lengthening our wait time.) Trusting her at her word, I gave her my card only to see when she printed out the receipt that she struck only the tea from the receipt. When I asked her about this, she shrugged stating that the cost of the dessert (which she had offered to us in recognition of our wait time and which we never ordered) is what the restaurant struck from the bill. Please beware. We are tourists here so we cannot say whether the service is here routinely bad, but we paid a good deal of money to be subjected to a long wait, to have our food trickle out, and to have promises made by the server left unhonored.