Bloomingdale's

Bloomingdale’s is my favorite and preferred department store. I reside in Aventura, I am a loyalist and I have been a customer for years. I had a really bad experience at the Dior cosmetics counter yesterday. I had bought cosmetics for almost 600 USD on my birthday, October 3 at the counter, and out of many products that I had purchased I was not satisfied with only one. I brought it back so that I could return it or exchange it for something else. The consultant was really unhappy with my decision to return the product. She argued with me for a while. When I insisted that the product does not work for me, she stated that she could not return it per the new policy, but she would exchange it for products of equal or higher value only at the Dior counter. I did not oppose to the proposal, since I love Dior products and I simply wanted to buy something that works for me. She was rude and impatient while I was trying to pick a replacement, rushing me through the decision making. I felt like I had to pick something really fast in order to complete the transaction. I finally picked the items that in total would exceed the value. I will not be returning to this counter ever again due to the lack of proper customer service I received.

Let’s just say Nicole in the Versace fragrance section at Bloomingdale’s is a boss. We walked in with zero intention of buying anything—and somehow walked out with cologne and perfume. That’s talent. She knows her stuff and makes the whole experience fun and effortless. And shoutout to Jeffrey in the same section—he’s not too bad either! Great team, great energy.

⭐️⭐️⭐️⭐️⭐️ I had a wonderful experience at the Bloomingdale’s in Aventura Mall! Heather was absolutely amazing — she helped my daughter look for the perfect homecoming dress and didn’t stop until we found one she truly loved. Heather was patient, kind, and so dedicated to making sure my daughter was happy with her choice. Excellent customer service and such a pleasant experience overall. Thank you, Heather, for going above and beyond

⭐⭐⭐⭐⭐ Absolutely loved my experience at the MAC counter in Bloomingdale’s Aventura Mall thanks to Sydney! He made us feel welcome, pampered, and beautiful. Took his time to help us pick the right products, explained everything with patience, and made the whole experience fun and relaxing. A true professional with a heart of gold — highly recommend him!

I visited the men’s shoe section at Bloomingdale’s Aventura Mall recently with the intention of shopping — I had a generous budget and was open to exploring. However, the experience turned out to be unexpectedly uncomfortable. While browsing, a slim salesperson with a Mexican accent and glasses approached me with what felt like a mocking tone, as if making assumptions about my posture (which is affected by a past back surgery). His demeanor felt less like customer service and more like subtle ridicule. When I didn’t respond to his repeated questions about what I was looking for, he turned to his colleague and said, “Now I understand what you deal with every day,” as if I had been rude — when in fact, I simply chose not to engage further after feeling uncomfortable. I didn’t find any shoes I liked — much of the selection felt loud and flashy, more suited for younger shoppers trying to emulate a luxury aesthetic. But what truly ruined the experience was the sense of judgment and passive-aggressive behavior from staff, which made me feel like I didn’t “fit” their ideal image of a customer. I left without buying anything — not because of the selection, but because of the energy. When you walk into a high-end store, the expectation is professionalism, discretion, and respect. Sadly, I didn’t find that here.

I bought a watch for over $3,500, at Bloomingdale's Aventura and no one told me it couldn’t be resized or returned. It also doesn’t say anything about that on the receipt. When I went back to the store, the manager was extremely rude and unhelpful. When I called the 1-800 Customer Service line, they said they didn’t understand why the store refused to process the return and explained that it seemed to be a local policy at the Miami branch, not a company-wide rule. Only after the manager saw me calling the 1-800 number did she finally decide to process the refund but I still had to wait almost an hour for the whole process. I also mentioned that I’ve never had this kind of problem with Nordstrom, which is why Nordstrom continues to be my number one store. For such an expensive purchase, this experience was very disappointing and not what I expected from Bloomingdale’s.

I recently visited Bloomingdale’s to return an item from Aqua and unfortunately had a very frustrating experience. I approached the cashier, an older Russian woman with a thick accent, and politely let her know I was there to make a return. She told me she had several people ahead of me, which I understood and respected, so I stepped aside to wait. After 20 minutes of patiently waiting, new customers continued to be helped, but I was still not assisted. When I looked at her again, she told me, “I don’t want to waste your time, but I’ll probably spend another 20 minutes doing this.” She then directed me to the next cashier near Alex and Olivia. When I approached the second cashier, she was on the phone and didn’t even acknowledge me. After another 10 minutes, she briefly glanced at me and said she’d still be a while and wouldn’t be able to help. I explained that the previous associate had just sent me to her, and I needed help. At this point, I was understandably aggravated and asked her to please find someone who could assist me. Eventually, she called another associate who processed the return efficiently. I’m not sure if employees are discouraged from processing returns due to commission loss, but if that’s the case, this policy is clearly hurting the customer experience. For a brand like Bloomingdale’s, which has long been known for great service, this was a disappointing and unnecessarily difficult experience. I hope management takes this seriously and reconsiders how returns are handled, so future customers are not made to feel like an inconvenience.

More personal service from Bloomingdale’s great sales team. Marina, in the Men’s Dept at Aventura, Fl listened to what we wanted then helped us find perfect (light & comfy) jeans. We needed a fast turnaround on alterations and she got that done too. Thank you Marina, great job!