Bloomingdale's

Marisa at the Bloomingdale’s San Jose returns and purchases department (downstairs) was truly wonderful. I came in with a few returns, and from the very beginning she treated me with so much warmth, kindness, and genuine care. Even while I was just looking around afterward, her level of customer service remained incredibly high—attentive, patient, and welcoming without ever feeling rushed or transactional. She connected well beyond the task at hand, and that single interaction made me feel much more connected to the Bloomingdale’s brand as a whole. Her positive energy, professionalism, and warm smile turned a routine errand into a genuinely pleasant experience. Bloomingdale’s is lucky to have someone who represents the brand with such heart.

I had a great experience at Bloomingdale’s recently, thanks to Paris. She was incredibly knowledgeable about fragrances and took the time to really understand what I was looking for without ever making me feel rushed. I explored several options and ultimately chose MFK Oud Satin Mood and Mind Games Blockade, and Paris was patient and helpful throughout the entire process while I figured out what truly suited me. Her kindness, professionalism, and genuine passion for fragrances made the experience enjoyable and memorable. Highly recommend asking for Paris if you’re looking for expert guidance and a pleasant shopping experience.

I had a great experience with the associate at the MFK counter. She was very kind, patient, and professional, and helped me smoothly with a perfume replacement while answering all of my questions. Even when she was needed by her coworkers during our conversation, she stayed attentive and made sure everything was handled properly. I really appreciated her calm, helpful attitude and excellent service.

Verbal abuse harassment from this store! Today I experienced an unacceptable accusation and personal insult at this store. During Black Friday, I purchased a blazer online, but when it came, it does not have tag so I decided to return it because I don’t want to pay nearly $2,000 for a used item. However, the stuff on the return register at 1st floor completely insulted my personal integrity. Instead of calling the store which sent this blazer to investigate and confirm, they accused me cut off the tag and wear it and return to them. They treated me like a thief who just return used clothing, but in fact I am top of the list customer. This behavior is completely unacceptable. They made unfounded accusations and treated me with disrespect, which I felt was an attack on my personal integrity. Plus, the stuffs are very impatient in doing return. I feel absolutely disgusted and will never shop here or Bloomingdale’s anymore! The stuff on this store should be investigated for their racial discrimination and engagement in personal attacks.

Many people no longer want to shop at department stores because they can't find what they want. But this is not the case in Bloomingdale’s at Westfield Valley Fair Shopping Center in San Jose. All the items in Bloomingdale’s are displayed very well. The clothing is beautiful, and the household items are well-exhibited and eye-catching. I loved to shop in a department store like this. I guess department stores are not a thing of the past. It is how they want to position themselves.

Wow, just wow! Finally had a chance to go check out the newest Bloomingdales at Valley Fair. Talk about impressive! Department after department of the finest clothing, apparel, accessories and so much more. Loved the City in a City idea with one large Bloomingdales but hundreds of individual stores inside, it was refreshing and a welcome change. Store associates were accommodating, positive, cheery, what's not to like here?

⭐️⭐️⭐️⭐️⭐️ Fantastic Registry supervisor Carlos! He made perfect shopping for our newborn baby. He got a master plan for us. Thank you. The Bloomingdale's team needs to know this!

Incompetent employee could not find my item on hold and assumed it was my fault. She also forgot to remove the security tag and now I need to go back to remove it. I’ll go to the Bloomingdale’s in Palo Alto next time.

Bloomingdales is my favorite store to shop at! I love to stroll in "just to look" and try on things for fun but also go when i'm looking for something for an event coming up. The layout, lighting, and neat hanging of all the clothes from different brands make it easy for me to see what pops out at me. I love when i feel like the clothes find me! I've shopped here recently twice, one for a wedding event and one for my birthday dress just on a whim. The clothes r higher end but make me feel so good so im happy i can come here and shop bc it's so close by! Also, their tailoring isnt free but the service is very convenient as u can get a tailor called up to help u right before or after purchase. They usually require at least a week but can let them know the urgency. We've paid $65-$120 for different dresses.

I had such an odd interaction here that I needed to leave a review. I came to the Chanel counter for a refill on my foundation. The clerk told me my color was sold out but they had the next color up. I asked if it was too rosy for me and she said no, then looked at me again and said I'm too pink so yes, it would be too rosy for me and then walked away. I turned around, thinking maybe she was looking for an alternative for me but she was just on her phone at the register and looked bored. She didn't bother to help, ask questions, or give me alternative options. So I walked out. I went to Nordstrom and the experience was a total 180 - they took the time to talk through my options and explained that my foundation was discontinued. Idk if the Bloomingdale's girl was having an off day or what, but I would be wary of shopping here in the future.

I was shopping for a wedding guest dress and it was about near impossible to find help from anyone. The customer service is about like shopping at ross. Shockingly bad considering it's a high end department store.

Service at the online pickup counter was awful. I asked the lady there where I can do online returns and she said at other registers inside Bloomingdale. So I went inside and asked a man there and he directed me back to the online pickup counter since I had an online order. I went back out and told him she refused to help me and so he walked me back to the counter and directed her to process my returns. She was epically unhappy and upset. She asked for a manager to take over my returns after ringing up the first 2 dresses. I have no idea what their issues are but they should work out where online returns should take place. I was appreciative of the gentleman that walked me back to the counter and ensured she took care of me whether she wanted to or not.

The store is filled with quality clothes. Their house brand is aqua, and it's more affordable and stylish, but not great quality like the rest of the brands. I like how the store keeps their clearance rack very small, so the rest of the store is organized and beautifully displayed. Customer service has always been superb!

Girls so nice and I bought some boots here . She was very helpful and attentive, good service on a Friday night , thank you so much

Paris was very professional and patient with me at Bloomingdales Valley Fair. She helped me choose three perfumes and took the time to explain everything clearly. I'm very happy with my purchase and plan to open an account at the store so I can continue shopping with her.

I had a particularly good customer service experience with Marisa. I was looking for white shorts for the summertime as my 10-year old Paige shorts were too big and had stretched out. I originally wanted to try Paige but Marisa bought more options like Seven for All Mankind. I realized this fit better. While they didn't have my size, I tried on the smaller size to see if it fit and then I ordered two sizes. Bloomie's is pricey but I like their contemporary styles. Nordstrom used to be so good at buying but now their styles aren't as good. It's nice to have Bloomie's although I admit I cannot afford to come here very often. A few days after I purchased the shorts, I saw a sale and got them price matched on the phone!

(Ryan Reynolds voiceover) The vibe is fab boutique shop within Bloomingdale's. MONCLER! Hannah & Bianca warmly greeted me. I was looking for a white puffer coat... Without hesitation Hannah, pulled out a sporty Moncler creation. It was fab but a tad large. She offered to special order the jacket and have it avail by le weekend. Wow! And for sizing she brought out another jacket of a similar cut that accentuates my fit physique. I do have a predilection for mischief. Isn't that right, ladies? Well, it was perfect! And the bold shine puts a new spin on silent luxury. My gosh, I felt like Tom Cruise! Wow. Just imagine Tom as Green Lantern. Stop...not sure where that was going. Haha! The point I was trying to make was there was a great feeling of warmth and playfulness underneath the somewhat sinister shine of the black puffer that it made me feel like Ethan Hunt in the next Mission Impossible movie. Had to get it. Felt like Moncler could help me make any Mission possible. Hannah & Bianca, thank you! You ladies rock! Ciao for now! And you know I'm coming back! Woohoo! ‐----------------------------------------------- The vibe is Bloomingdales here at Valley Fair! Maritza warmly greeted me! I needed a vat of the best Kiehl skin care product to keep my skin uber soft from all the manly things I do from sitting at cafes to swimming a mile. Chlorine and caffeine can be rough on the skin. Maritza helped toute de suite. And the Kiehl Crème de Corps fit the bill beautifully! Sans fragrance aussi! Perfect! Got a small travel size for the gym bag as well. Then she went out of her way to provide samples of other Kiehl facial wash skin care products that were definitely superior to what I usually use (dilute Palmolive dish soap). Will definitely give it a try. The prompt service, the amazing product selection, and the care is truly what sets the white glove standard here at Bloomingdales! Merci, Maritza! Would buy everything again! Woohoo!

Don't go to the Moncler counter. A waste of time and income to money hungry exploiters at their establishment that don't care. Go to anywhere else but, Bloomingdale's for your luxury good purchases. The employees they hire are extra, unhelpful, self-centered, and unprofessional. It's a waste of time again so take your well earned money elsewhere to spend I promise it'll be the best decision you could've made.

Bloomingdale's at Valley Fair in Santa Clara, CA gave me the best shopping experience I've had in years --pre or post-COVID--while looking for high-end women's clothing. The store is elegant, with a wide selection, quality pieces, and a great price range. Huge shout-out to Jeanette Siebert in women's designer clothing for her outstanding service! She helped me find several beautiful dresses and shoes for a high-end wedding, something I couldn't do even after visiting Saks and Neiman Marcus. I'll definitely be back!

February 22, 2025 - 12 to 1pm - MAJE SECTION I came today to return 3 Maje cardigans to the Maje section at Bloomingdale's. The cashier (20s, thin rectangle glasses, black hair, female) didn't understand why I wanted to return my Maje items to the Maje section of the store. I assumed it would be easier for the cashier but she kept saying "in terms of what?" and kept telling me to go elsewhere to process my returns. So I went to a different cashier on the same floor. This cashier processed 1 cardigan and then brought me back to the Maje section for the other 2 cardigans. It was hilarious. I'm not upset that they only accepted 2 of 3 items for the return. I'm upset that this location hires cashiers that refuse to... cashier.

Super attentive and welcoming staff throughout !! Also they have a pretty good selection of different designers

Store is clean and well maintained. Lots of displays and a very spacious store. Definitely way less cramped as compared to Macy's and Nordstrom within the same mall. Great experience with and service from Tetyana at the Maison Francis Kurkdjian/Creed section.

We went here for the Black Friday sale. They had some really good collections for party wear for women! Much more than what Nordstorm had. It was full of wonderful sequences, Christmas colors, gold and silver. They were all great! I wanted to get everything! It's also newer and just fresh overall. The salé however wasn't as much as expected but still pretty good prices compared to the regular price. The service was great, I had two lovely women ask me if I needed a fitting room and checked in from time to time if I needed help. They were very courteous and accommodating! The only hold up was at the billing when our cashier needed to be given direction on how to pack the dresses and she took much longer to get us sorted. Which was fine cuz she might've been in training. Men's collection was pretty great too. Definitely worth checking out for holiday shopping!

Another shout-out to this location for providing amazing services at the Customer Service Department via Chiffon. She was so pleasant to work with, made everything extremely easy, and put a smile on your face for the rest of the shopping experience. I continue to appreciate this Bloomingdale's retail location, especially given the San Francisco store closure. It's always helpful to see the styles in person, make purchases in a real store, and do any returns and exchanges from the online transactions. It'd be great if they include a larger selection of contemporary clothing (2nd floor), as the section seems to be getting smaller over time. I will continue to be a loyal customer.

I came in looking for a formal dress for a gala. What a beautiful selection of dresses in a variety of sizes! Sophialoren helped me and I found a dress. Plus, I had the dress altered and pressed in one hour by Flora, the expert tailor. What a great shopping experience!!

Can't speak to the actual store or items because I only bought something online and came in to return it in the women's department but I have to say I was a little intimidated going inside because they have security personnel and fancy looking items which I don't normally buy, but the lady who helped me was extremely nice and made the return process very easy for me. The clothing inside was really fancy looking and I saw some sale racks. Personally I'm not a big shopper but if I was I'd love it here lol When I walked in I saw they had many designer kiosks, I slowly walked by the Botega one to see if they had the bag I was eyeing but they didn't.

Would not recommend coming at all if you're of color. We came to buy some heels, the young lady at the gucci/dior shoe department her name is Seona, She blankly ignored us seeing that we were looking at the shoes but once a Asian lady and her daughter walked in she right away greeted and offered them help. Seona acts as if she owns these brands as if she's better then us. She is a horrible representative of these brands I adore, would not come back.

I've been here a few times over the years but the grand reopening in May was just wow! The way the store is set up now and the product they have, I wish they would do the same for their Honolulu location! Definitely stop by if you are in the area!

Bloomie's opened just yesterday in Silicon Valley's upscale Westfield Valley Fair, and it is VERY nice!! It's levels above the Stanford location which has been showing its age for a long time now. You'll find many ​familiar name brands, like Saint Laurent, Bottega Veneta, LV,​ and Moncler, but here you'll find higher-end​ products within the well-known luxury brands. You'll also find Missoni bedding and an entire section of Kluft beds. We're talking nice luxury! They're celebrating their opening with plenty of fun hoopla, which I believe will be going on all weekend long. My fave was the Spin-to-Win game. We spun the wheel, and we won a Bloomingdale's umbrella and a nice metal straw and pipe cleaner. A lucky winner could even walk away with a $100 Bloomie's gift card! You just need to be an existing "Bloomingdale's Loyallist". Simply give them your phone number for verification. They were also giving out alcoholic snow cones, had a few arcade games and a fortune teller. Employees weren't the most knowledgeable, but the ones I engaged with were all very enthusiastic and pleasant. Hey, it's only day two for them on the job for them, so let's give em' a break and some time. I LOVED this gorgeous brand new glam location! If you're going to "shop till you drop", do it HERE!

Had a wonderful experience yesterday at Bloomingdale's! I Had had mail order returns and I had the wrong dress sent to me and the sales service man was wonderful helping me! He was so patient and kind! It's hard to find good service and I'm so thankful for the stellar service I received. Thank you LUIS CARBAJAL For helping me and giving me 5 star service!! You're a wonderful and kind person who truly cares about your clients!!

New Bloomingdales in Valley Fair was impressed after my Somisomi ice cream and stop by on Sunday. The store look sparkling new, renovated, the associates are well dressed. Bloomingdale's is huge and beautiful with high end quality merchandise, clothes, shoes, perfumes ,etc with variety brand and luxury names. You can comfortably spend alot of time browsing if that your thing. Parking is easy fairy close right by the store. I want to love everything about Bloomingdale's but that would be living in an ideal world..lol. Hope during COVID 19 they will continue keep the store is shiny, clean and great customer service.

Terrible customer service in the jewlery department. While they are friendly, they fail to record what items are bought by customers. Due to this, I could not get an item fixed without paying. And even with the original receipt they would not add the item to my customer profile. I will not buy anything further from this store. And will recommend others not buy there.

Yikes. Strong recommend to pass on this one. I brought in a return with a receipt for a pants I'd bought less than a month before. It's from the aqua brand, and it was the last pair, but the tag had ripped off when I was trying it on. I didn't expect to return them since they were for my wedding rehearsal, so I didn't really mind that much. But then, my wedding was cancelled due to Omicron. It'll be rescheduled at some point, but I needed to recoup as much funds as possible and since I was going from a winter wedding to (probably) a spring one, I decided to return the pants. I brought the receipt and pants for a return. I said it didn't come with a tag-- huge mistake. Should have clarified it came off. Anyway, the manager Marisa literally started yelling at me in the middle of the store. Like, not exaggerating, actually yelling. It was so awkward. She accused me of wearing them-- which I'm sure happens, but did not in this case, as it was special event clothing. Also, she didn't even look at them, let alone inspect them-- she just yelled it in the middle of the store which was embarrassing for both of us. I tried to deescalate the situation by asking her to show me on the receipt where it said items could not be returned without a tag. She started yelling again that she was the manager and it was her call. At that point, I was tired of dealing with her so I decided to take the hit and bail. I've attached a picture of the receipt, which says, "you have 90 days to return this merchandise in saleable condition" -- NOT "Marisa, floor manager of the Westfield Valley Fair Bloomingdale's, can decline a return without inspection while yelling." Honestly, I love Bloomingdale's and will continue to shop there, but probably not at this one.

IMHO This review is for the 2nd floor women's bathroom... This is Bloomingdales! This bathroom needed cleaning. One toilet was closed off for repairs. At least 3 more had flushing issues or dirty toilet seats. The one stall I eventually found "presentable" had no seat covers available. I was rather shocked at the lack of service attention here. The one bright spot was the young gentleman (wish I'd caught his name) who gave us specific directions to both men's and women's bathrooms (on separate floors), then wished us a nice evening. He could tell we were lost and asked how he could help us! Thank you!!!

Employees are friendly but every time I shop here a security tag is left on and I constantly have to go back and have them take it off. Incredibly frustrating, probably won't continue shopping here for their lack of consideration

This was my first shopping experience at a Bloomingdale's. I came in specifically looking for a pair of Gucci boots that were sold out everywhere. They had them in stock!! I was so excited. The associate who helped me was extremely friendly and patient as I tried on different sizes, asked questions, and took time to think about it. She wasn't pushy at all and just seemed happy to help. I didn't catch her name but she was a young blonde girl who previously worked at urban outfitters. She got us signed up for the loyalty program, which is a free way to earn points while shopping. I will say the atmosphere of the store was quite nice. It is VERY overwhelming. The displays are beautifully merchandised and it is very organized. I would say it's easier to shop if you have a specific item in mind. Or if you have an unlimited budget I could see that working in your favor as there is so much to shop through. Overall I will definitely be returning. I'm excited to see what other exciting items I purchase from this store.

Adult wonderland I was greeted not the way I should but I was greeted. Privileged people will act the way that serves them. BUT; I will return to visit every part of this wonderful looking layout of a store.

Had a delightful shopping experience today thanks to Souher! She truly went above and beyond to help me find exactly what I was looking for in both denim and sunglasses. I'm usually the kind of person who prefers to shop alone but I really enjoyed working with her. Looking forward to coming back soon!

In looking for clothes for a special occasion for my wife we decided to shop at Bloomingdales since the other stores proved to be inadequate. Much to our surprise, we encountered outstanding assistance and customer service. Kiane is the best stylist we gave seen in many years. Add exceptional care and attention to detail, which is almost a lost aspect of stores in general and definitely in department stores. We also had a similar experience with Isabella. The kudos for an exceptional team goes to the general manager, Amanda. We strongly recommend this staff and store for an outstanding shopping experience. We will be back.

Well I must say that the store is beautiful but the service leaves much to be desired. Much to my chagrin, this is the type of store that profiles its customers. Meaning that they will scope out customers and approach those whom they think are likely to spend money. I was in the store for 40 minutes this past weekend, and not a single person greeted or acknowledged me while I was shopping. I wasn't dressed to the 9s or dripping in designer but I was dressed presentably and held multiple items in my arms. In other words, it was clear I wasn't just there to browse. It wasn't until I was in line to check out that someone finally spoke to me. I signed up for a loyalist account, paid for my items, and went on my way. Then when I went home I continued to browse the website and realized that regular priced items were supposed to be 20-30% off!! This promo is being offered in stores and online, from 1-1 to 1-5, so I was definitely eligible for the discount. Guess who did not give me a discount? The hapless sales associate, who apparently didn't know about a promotion going on storewide? Useless. Very dissatisfied with my first - and unfortunately last! - shopping experience at the valley fair Bloomingdales!

This review is for Joanne in brand purse area. I'm here so ready to get something for myself and my daughter for our bdays. I'm in a baseball cap and rip jeans and thought I would it be helped. Joanne went above and beyond. She walked all over with me until I found what I wanted to buy for us. She gift wrapped it and made it all perfect for me as well. I cannot believe the amount of amazing service I received from her. I will be back to shop because of Joanne.

We were checked out by Lana and she is beyond the sweetest person ever! She told both my mom and I about how much rewards I have, how I should try on the jeans with the tag at home and see how it fits and also how o should care for the jeans so they do not fade or get ruined. If you ever need assistance in the Jean department hey Lana to help you out! Second time I purchased something from Bloomingdale's and I always have the greatest encounters with their employees. Way better than Nordstroms

My girlfriend bought something that soon after went on sale. Most other stores will price adjust prices over the phone. Instead, Bloomingdales makes you to drive to the store and waste energy to adjust sale prices. I tend to only write negative reviews when I feel my time is unnecessarily wasted, which Bloomingdales has achieved. We drove in traffic to the mall only to find the store closed early on a Friday (4pm!) for a private media event. Now we have to try again. While the correct business hours were indeed reflected in Google Maps, it wasnt on Yelp. This is a very unusual closing time. Again, this is over a matter that should be a phone call or email, and not take hours of our time to resolve. Care about your customers, not media and influences. Your priorites are wrong.

Finally! A Bloomingdales at Valley Fair! I have been waiting for their opening and I am so glad I visited during their grand opening week. Throughout the week, there will be prizes, fortune-telling, selfie station (that did not really work), etc. Also, they will be serving wine, snow cones and hors d'oeuvre. If you get the chance, definitely stop by to visit Bloomingdale's Grand Opening! I was so impressed with the store! Literally, all three stories. I mean, Bloomingdale's was beautifully decorated with very nice setups all around. Some spots make really great photo ops! They have pretty much all my favorite brands all in one place so I am thankful for that. It really does not get much better than this for a department store. However, I am not impressed with their staff. Most of the staff that I encountered today were either unknowledgeable, unfriendly, liars or they just give off a bad vibe like they are better than you. Here are some examples: -Unknowledgable- I flagged down one of the SA to ask her about brands they carry inside the store and she didn't seem to know if they did or not. She said I can just go to the third floor and look. Maybe they're just really new and unfamiliar with everything. Let's give them some time. Moving on... -Liars- I saw that they had one of those spinning wheels and I was so excited, plus I was feeling lucky. There was a line and a girl was going back and forth asking if we were "Bloomingdale's Loyallist." I said I was already, but my husband asked if you had to be a Bloomingdale's Loyallist in order to spin the wheel. She said, "Yes you have to be in order to spin the wheel. They will need your phone number" So my hubby signed up for it so he can participate in the festivities, but when it was our turn to spin, we found out you absolutely did not have to be a Bloomingdale's Loyallist to spin! Anyone can spin, and no one asked for your number. There isn't even a place where you can put in your number to spin the wheel. Disappointed she kinda lied to us, for what? To get someone to sign up with her? -Unfriendly- The first thing I saw when I walked in was a credit card booth and I was interested because I love to shop and wanted to learn more about the incentives for opening a new credit card. I walked up to the booth where there were two workers. One of the girls was helping someone and the other girl wasn't doing anything so I approached her where she just looked at me, didn't say anything, or even a hi, so I left because I am not going to open a credit card with someone that can't give me their time of day. Then again, not one SA or Employee even said a "Hi and Welcome to Bloomingdales!" or "Can I help you find anything?" I came close to 8 pm and it wasn't busy so I know it wasn't because they were so busy with other customers. Overall, I am very impressed with the store, well the layout anyway. I think they did a great job with the setup. Beautifully done. I was so excited about this store but honestly, I was kind of disappointed by the sale agents/employees and how they walk around like they own the place. I am going back to Valley Fair to return an item at Nordstrom tomorrow and plan to stop by once again to explore more of Bloomingdales. If I get a new experience, I will definitely update my post, but the chances are low. Maybe it's because I'm Asian. lol, who knows!? For now, I think Nordstrom and their employees are such wonderful people and are so much more friendly, helpful, knowledgable so I am always going to bring them my business first. They both carry all the brands that I normally use and if they don't, I'll just go to the stores outside of Bloomingdales.

Grand opening and we had $25 gift cards.... Its not as large as San Francisco, yet we were able to score tons of samples. We parked at Santana Row and walked across - way easier! This mall is finally getting a face lift...after a very long time. I think the last time I was in this mall was 2005...seriously! Lots of new shops coming with Bloomie's anchoring Valley Fair. BONUS: Lady M Baccarat Truck outside of Bloomingdales! Their signature cake and famous worldwide, the Lady M Mille Crêpes features paper-thin handmade crêpes layered with ethereal light pastry cream. Delicate and irresistible, the top is gently caramelized till golden. Sink right in; alternating crêpe and cream layers literally melt in your mouth, leaving a subtle sweet finish. Selling individual slices for $9 6 inches $55 9 inches $90 Flavors: Signature Matcha: Fine green tea powder is infused into every element of our delicate Green Tea Mille Crêpes, a sight to behold with no less than twenty lacy thin crêpes enveloping the lightest pastry cream, vibrant green tea flavors gently humming in the background. Powdered matcha to top. Mont Blanc: Cream and rich chestnut puree topped with a candied chestnut. It was a fantastic and fun day!

sharron was the employee that helped us with all of our fragrance purchases, she was very approachable in the beginning when we were searching through and helped us figure out what we wanted to buy at the end. She personally made a cologne tester on top of the purchase we made and she gave us a lot of testers at the end. Overall, very welcoming and amazing service by sharron.

Had to come to this store to buy a shoes, that I really like and it is only available at this store. I found the shoes and was really eager to buy it. I waited but none of the staff was trying to help us nor accommodate us. We wave at the staff if they could help us but they ignored us and look at us as if we wasn't there. I do not recommend this store as they don't value there customers.

I ordered a Pair of Ugg Boots and Pick up at the store . Good Thing I open the box and check the condition of the shoes upon pick up , I found out the shoes are hella dirty and obviously they have been used . I paid full price and you give me this used shoes ? And you never check the condition before you give it to the customer ? this is not a shitty store is a So called Luxury Department store . And the lady at the pick up counter not willing to exchange a new pair of shoes to me , I think she think this is ok and normal to sell used items to the customers who pay full price . I will never shop at this store ever again . Wasting my time to drive all the way from SF to here .

Elysia was of wonderful help and service when I needed to return and re-purchase an item. She asked around to see if they could price match the item for me when it seemed like it was impossible to price match. I'm very happy with her service unlike the other person who was previously helping me. The other person came off as curt and rude when I was asking simple questions which was strange since she was really kind to the customer before me.

Well as i sit and wait for the cashier to run to ever person working in bloomingdales because i found some calvin klein underwear marked down 25% im writing this review, this is the very first time i felt less than. I was demeaned by this cashier to the point he told me that z"We dont take common debit cards". All because im a black man with a sale item, the same item i had another cashier look up 5 mins before this cashier refused to ring it up. Im not upset im embarrassed and my feelings are hurt. This is the first time ive ever felt bad for being BLACK. Needless to say i will never in my life go to another Bloomingdales or Macys. This has ruined my day and my shopping trip. This is not over i promise you my review will not be overlooked. THIS HAS GONE TOO FAR I WILL NOT ACCEPT BEING TREATED LIKE TRASH. DO NOT SPEND YOUR MONEY AT THESE STORES.

Bloomingdales.. The home of the 'big brown' bag. I've always loved that the marketing people behind their shopping bags decided to use this slogan. It's witty and smart and I'll forever associate this with Bloomingdale's. When I think of this department store, bourgeois is the first word that comes to mind. It's a different vibe than Nordstrom's. Bloomie's just gives off all the high end feels. Once you walk in on the bottom floor, you'll find all the designer handbag boutiques which are like mini stores within the store. And for all of you Louis Vuitton fans, they have one of these inside as well. I haven't gone in to tell you how good the selection is, but I'm sure they have a decent one especially because there's already a Louis Vuitton boutique in the mall. Every time I've shopped in here, I can tell you that I've had only the nicest sales associates helping me out. They're unpretentious, down to earth, and aren't super pushy-- just the way I like it. When I was having the hardest time tracking down the Nespresso Machines this past Christmas, they were able to do a print out of all the stores that had them in stock so that I could purchase. (Biggest difference here between Bloomingdales and Nordstrom's is that Nordstrom's will actually track down the items for you and just ship it to you no charge. Bloomingdale's won't do that. They'll give you a long receipt with store locations and their phone numbers so that you can do all the calling yourself. It's just their policy and I can't get mad at that.) By the time I found the coveted Nespresso machine I wanted (It was all the way in Skokie Ilinois), the associates there were super patient and talked me through the entire process. The manager also sent me a screenshot of the receipt and sent it to me via his personal email account. The shipping was super fast as it came in just a few days. Another good thing to know if you didn't is that this is the same company as Macy's. Why is this good to know? Because sales. I've scored on some pretty epic deals in the past and will continue to do so.

Wow! My husband and I came in looking for outfits for a wedding that will be in France next week. We know, we're last minute shoppers but the team at Bloomingdale's styled us to the nine and helped us find 3 perfect outfits each! Steven P, and Marjan both helped my husband and I and after that the amazing Flora took our clothes and had our alternations done by the time we finished dinner! I had to hug all 3 of them because they were our fairy godmothers that worked their magic! I can't wait to show them our photos when we get back into town! Thanks so much again for all your guys help!! We so appreciate it!

Thank you to Cohl for offering assistance and directing me around the store as I was having trouble navigating, also lost my belonging only to find out he had stored it for me while I left it . Would recommend, staff was friendly and helpful :)

Each workers here from the Door welcome to the "sellers' are very nice. I really like the new setup also. I soon will shop here once again.

There's no Bloomingdales where I live so it's always nice to visit whenever I'm near one. This store was no short of the experience. Although I came to find one item, Baccarat perfume, this store had loads of high end names in fashion. If you're looking for a particular handbag or shoe, this store seemed to have had it. Joyce Yang helped me with my perfume selection. She was very helpful and fun. She should be recognized as one of Bloomingdales top associates.

This review is for a store associate named Ish (Ish is for short but I can't remember what his full name is). I called to purchase some YSL shoes. They sold out in store but Ish was able to send them my house with rush delivery for free!! I really enjoyed his customer service and will definitely be purchasing again!

I don't usually have the best experience at this store, especially Louis Vuitton (but overall brand customer service is disappointing). For 10+ years (after shopping there for 15 years prior and many many purchases), I stopped shopping at Louis Vuitton because their customer service was terrible (rude/snobby to be exact + unreliable associates). My cousin also felt the same, so we both shopped other brands like Chanel (me), Celine (my cousin), Bottega and YSL (both of us). Today, we walked into Bloomingdales to shop at Bottega, but they didn't have the inventory of the items we wanted, so we planned on taking a look at Valentino, but Joanne Choe was so sweet and kind, she offered to take us through LV after hearing us complain about them. HUGE plus is that she speaks Korea which was SUPER SUPER helpful. Louis Vuitton didn't have the 2 bags I was interested in, but my cousin was able to make a purchase after years of avoiding this brand. LV gained back 2 customers thanks to Joanne. Ask for Joanne, always ask for Joanne! She will take good care of you. And because she speaks Korean fluently and understands Korean mannerisms, we can recommend her to our other family members. Thank you Joanne for taking so good care of us. Oh, how I've missed GREAT customer service!