Graeme G.
Yelp
Well second time was not a charm. Ordered sour cream enchiladas and avocado salad. Enchiladas came to the table, but not the avocado salad. No one ever came to check, as I would've asked about the salad and also told them they forgot the habanero rice. When I was finished eating the server finally came and asked if I needed anything and I said please cancel the salad, I'm done eating, and at that moment it was was delivered. I said I'd like to cancel that please because I'm finished eating. The server got extremely upset. I thought she was gonna throw the salad. She got another person and they came over and got upset with me also. I explained that I was done eating and apologized, but I would think that she would bring the order out at the same time, as I really did want to eat some of the salad. The server never came back and sent someone else to bring me the check. I tried to explain the confusion to them and they just said OK. Another person came over to ask what happened and I told them the same thing and even said if two people were sitting at the table together and both ordered a plate, you would not bring one plate 25 minutes after the other plate that would just be, poor procedure. Also, I suggested if a runner brings out the food, the server should come check on the table earlier to see if everything came out correctly. I also suggested that if a customer orders asalad, and a main dish, a good tip for the server would be to ask if they would like that salad to come out first and then hold the main dish for a couple of minutes. That would've solved all this, but to make the customer feel bad and treat them hostile is not the solution for an error. Interestingly of all the people that came to the table, it was 4, the manager was the only one who did not come. I promise I'm a nice guy.