Jon Lee
Google
When we arrived, we sat outside. The view was amazing and the ambience was very enjoyable. We told the staff, my wife had a cinnamon allergy. There was not an option to select cinnamon allergy prior to attending and you also could not write it in under the allergy section.
They offered us a welcome tea with Cinnamon. When asked to substitute, they told my wife that they couldn't and that was all they had. She pushed back and they settled on bringing out a different tea without cinnamon. I feel like this should of never even been questioned.
We asked to move inside because the temp was dropping. Once inside they brought food to table and they never told us what dishes were being served up front. I've been to a lot of highly rated restaurants around the world and I found it strange that they would not tell us what the dishes were before bringing then to us.
They came to clear the table but did not communicate anything. Started grabbing items that we were still enjoying and also grabbed the plate from my wife while she had her hand on it. Not sure if maybe there was a language barrier, but the manager stated this was normal practice but they would communicate moving forward. McDonalds will ask if they can clear your table before doing so, I dont see this as normal practice and came across as the manager covering for staff. Maybe he felt I've never been to a nice restaurant, so he could get away with saying this, not sure.
There was no sommelier service. They gave me an iPad and asked me to choose. I've never heard of a michelin star restaurant not offering sommelier service.
There was no tending of the table. I mainly refilled the water and wine. I also ended up clearing the crumbs.
To end the evening they gave my wife a dessert with Cinnamon. She could feel it immediately and she did have a reaction. I ended up needing to give her a shot of antihistamine to help her. Her tongue swelled up quite a bit and she had a hard time breathing for the rest of the evening. She did survive though. The manager did cover the bill, except the deposit was never returned. After this happened the staff stopped caring about service. They didn't clear table and when we got up to go to restroom, they did not fold our napkins. This is pretty basic service for a $1,000 meal.
The food was bland and wasnt very good. St Regis in Bora Bora absolutely smokes this place and they have zero stars.
All being said, I will not be attending this restaurant again. I came very excited, reserved about a month out, I left extremely let down.