Michelle M.
Yelp
Communication is the key! Lack of communication with your customers here. Sadly, the staff seems disconnected from each other and their customers. A person behind me gets his drink before me, another customer orders the fall special with another drink as a mobile order, and rushes to the front counter after only seeing one drink, when we all are (3-4 people) waiting and ordered in-store at Am rush hour. Why is it customers that who order in the store has to get second-hand treatment?! So my order was the fall Special with no dairy coming out without any name or any announcement(only stating none dairy black cardamom latte), obviously thinking it is my order after patiently waiting more than 10 minutes.
I carefully look at it and turn the the cup around to see if it is mine( No name), so I take it slowly, as the lady behind the counter looks at me little confused not saying a word until the online costumer angrily says; that was my drink. In shock, I apologized multiple times, and the person was still pretty upset at me as if I committed a crime, to the point I offered to pay for her exact as mine order. Nope, nothing from the actual employee/ barista lady. Not a word! Especially after hearing the entire unpleasant exchange of pleasantries.
In all honesty it simply was mix-up mistake, as I would only assume with no labels nor calling the name to the order. Which oddly I ordered the same exact latte, and doesn't communicate with me that is another person's drink. Well, extremely awkward, as I went to sip and the barista lady finally decides to say something "that wasn't for you" seriously do you think? Little too latte on that note.
I get it that you are busy, what I don't get is not calling the names out when you don't make labels or even hand write the person's name on the cup. I never had this issue with the Woodland Hills location. Get it together ladies! Lastly please get along with one another, your customers do sense the negative vibe that is amongst each other. One star for the"Great Black Cardamon Latte".