Laura M.
Google
Nightmare. If you want to ruin your morning, you should definitely go to this place. The customer service is just terrible. I’ve been to other Blue Bottle locations and was completely satisfied. But this one is a disaster. I waited 30 minutes for my order. After 20 minutes, I started to think they might have forgotten it. When I asked, they rudely replied, ‘You can see we have a lot of customers.’ I could’ve understood if they had answered politely, but no – the staff was extremely rude. During those 30 minutes, I had to cancel my taxi three times while waiting for a coffee. When I was about to cancel my order, the cashier gave me a nasty look and served me with zero courtesy. I could write even more, but I think this is enough