Phil S.
Yelp
I'll be up front and say coffee alone is great. We had several cups of the winter blend and a hot matcha latte, and they were all wonderful, flavorful, and well presented. If you're coming for drinks only, 4 stars. Unfortunately, we also enjoy having some food with our drinks when we go to a cafe, and I'm knocking down a star for the food. Had an egg sandwich... and it doesn't even try to be good. Dry bread, a square piece of something that might be egg. The sauce was spicy to cover up the fact that it didn't taste good. Clearly just microwaved, not toasted. For $8, I'd expect a little more. We also had a couple pieces of two types of sliced pound cake that was a bit dense, and not as spongy as I would like. A bit sweet, and the texture wasn't good. Felt more pre-packaged, than say, from a bakery.
Another star I'll take away this time for the service. Friendly enough when ordering, but the rest of it was sub par for the price of the drinks. $6-7 for a small coffee? Let's improve on the customer service and be more thoughtful about the customer experience. For instance, you're giving us our cake and sandwiches. No napkins, no utensils, just food on a plate that I had to go to the front to retrieve multiple times (not given at once). Each time, I had to ask for utensils and napkins. Not just for us, but everyone ordering. Recognize a pattern? You could also solve this by having utensils out where people can get them if you don't want to put them out with your food. Also, we're eating in, including drinks and food, I went up from the sitting area to the front (which is on the other side of the barista area) a total of 4 times. Everyone eating/drinking in are in the sitting area, but when you put the stuff out for customers, you face the front area and call out names for orders. Why? So easy just to turn around and call names. People can't hear you if you're facing the front where the door is. Makes sense for customers waiting to go, but not for sitting in. McDonald's even brings your food to your table nowadays. I don't need that, but expect just a little more thoughtfulness for the customer experience when I'm paying Blue Bottle prices.