Jill S.
Yelp
At the end of what was an overall average service, I was thanking my masseuse for her time and effort and paid for my service which came to $60. Next I smiled, reached into my wallet, and proceeded to hand the woman a 20% (i.e. $12) cash tip, since it has always been my practice even when a service was only average to tip 20%. I have been told in my many years going to spas and salons that 20% is the industry standard for an appropriate and somewhat generous tip. Well, not according to Blue Horizon standards. Instead of thanking me for the cash tip, when I tried to hand my masseuse her tip she started angrily shaking her head, looked at the money I was presenting her and said, "oh no - more, more." She rudely proceeded to tell me multiple times that she expected more money. When I politely said, "I'm sorry I don't understand. This is a 20% tip?", she walked away abruptly. I was shocked at this response and tried asking how much she expected as a tip, but she was huffing around and wouldn't come back to have a discussion with me. Another woman came out at this point to try and engage with me and I again asked how much the masseuse expected as a tip. They never gave me a straight answer except saying, "oh, we work very hard, very hard - some people tip very nice, but not you." I have never been accused of this and couldn't believe a business would treat a patron this way - especially one who just offered a 20% tip!!!!!! At this point it wasn't even about the few extra dollars they wanted, but rather the way they would treat a customer. I ultimately decided engaging any further with this business was not worth it and ended up giving the woman a 33% tip (i.e. a $20 tip on a $60 service, wtf?!?).
After this horrendous experience, I will NEVER be going back to Blue Horizon spa again. I live in the area and was looking for a place to get a quick massage. They could have had a great customer for many years to come, but instead they have turned me off from ever returning to their business and I will be spreading the word to my friends and neighbors that this is how you get treated at Blue Horizon Spa.