G F.
Yelp
Before I get to the good part.. NOTE TO OWNER: Please train your staff the following 1. To not blame the guest for booking through Expedia with statements such as "(no greeting to hotel), just "name and who did you booked through?" and "we encourage everyone to direct book through us because Expedia falsifies the rooms."
Its on you the owner not the guest... either train your staff not to say that OR actually state clearly on your website. That was literally the greeting we got after waiting for someone to return to office after a ten minute wait outside 90 degree weather. Stop advertising on Expedia, "falsifies"? Equals being fraudulent, stop associating with a company that misleads your guests.
2. When a guest ask the front desk attendee "So do you do anything to acknowledge special occasions? It's our first year anniversary." ( here is an opportunity for your employee and hotel to shine). And the response is "Well we are out of chocolates that we place in the room but we can give you a card that thanks you for staying with us.".. que Price is Right game show tuba jingle epic fail front desk staff.
3. Last give a receipt of the return deposit, the guest should not have to ask for it, at check out. How do we the guest know your staff actually processed the refund?
Now, for the potential future guests. The grounds of hotel are solid. Clean, southwestern look, with cool iguana water feature as focal point. Pool was clean, refreshing, towels were provided at poolside.
The room we stayed in was above the front office.
Secluded from other units and overlooking pool. Had a kitchenette,gas stove, mini fridge, dish ware, fireplace, two TVs ( one in living room and one bedroom). Bathroom was clean. Bedroom clean, bed was comfy and cozy. Robes, def not plush.
Continental breakfast with the local bake goods, solid.
Hotel is not within walking distance of town but definitely close enough for a five min drive.
Afternoon attendee was better in making up from AM front desk lady. She did a better at listening and not defending poor guest service.
She gave us a bottle of white wine 2015 which was not bad.. chocolates and a card congratulating us.
Would I stay here again, maybe, I tend to check reviews after ones I have written to see if trends have gotten better or worse before I decide to stay again.