Blue Nile

My significant other and I stopped into the Charlotte location today to look at engagement rings, and we had the absolute best experience! Jennifer was our consultant, and she was nothing short of amazing. We had so much fun throughout the process—she made both of us feel heard, understood, and included every step of the way. It truly felt like an appointment for us, not just for me, and Jennifer did an incredible job creating that experience. We left feeling educated about details we hadn’t even considered before and, to our surprise, completely fell in love with the ring! Overall, it was an excellent experience that we’ll cherish forever.

The most chaotic, disappointing, and overpriced engagement ring appointment we had. We came from a perfect brunch and are pretty laid back, we’re just excited to have a nice day. Within the first 15 minutes we could sense this was going to be a painful hour long appointment. No real selection to try on just fake settings and magnetic faux stones. Everything we mentioned to the associate seemed to send her into a tizzy. It was genuinely bizarre. We mentioned in the pre-appt email we were looking for yellow gold and radiants - we only saw one gold ring with a tiny stone. Ultimately was quoted twice the price for the same ring as a different jeweler. Will be forever convinced if you buy something from here you are being scammed. If you’re paying for a retail name go to Tiffany’s. If not you can find better online. Sales pitch gone wrong.

I recently purchased an engagement ring from Blue Nile and was assisted by Iryna, who was absolutely wonderful. She was incredibly helpful, patient, and thorough throughout the entire process. Buying an engagement ring can be overwhelming, but she made it easy and enjoyable by guiding me through every step with care and kindness. Truly an exceptional experience!

My girlfriend and I worked with Ruth one of their personal jewelers who took the time to explain all the options, from diamond quality to settings, without ever being pushy. Everything felt personal and We appreciated being able to see and try things on in person. Ruth explained the entire process feel easy and exciting. Highly recommend this location — a 5-star experience all the way!

Blue Nile at SouthPark is absolutely exceptional! From the moment I walked in, I was greeted with warmth, professionalism, and genuine care. The staff went above and beyond to make me feel comfortable and truly listened to what I was looking for. Ruth and Grace did an outstanding job helping me to find some jewelry pieces for my collection and made sure I was confident in my purchases. Will absolutely be coming back for future purchases!!

I would give Blue Nile zero stars if that was an option. While the jewelry is beautiful, the people at Blue Nile South Park have simply no idea what they are doing and their customer service is abysmal. We got my fiance's wedding ring through Blue Nile, and to get a simple gold band has been a nightmare. First, they got his size wildly too big, then they got his size too small, and then on the third order (exactly the same as the first two) they left off the engraving. Now between pick ups, re-ordering, and returns we've had to go to the store about 8 times, and now it is too close to our wedding day to get the correct ring with the correct engraving. Now we will have to go back yet again after the wedding to get the engraving, so there will be a new order and a time while being newly married that my husband won't have a wedding ring. Throughout all this, all we've gotten is "oh I'm sorry, I'll check with whoever did that order for you". No efforts have been made to remedy the situation with any sort of discount or coupons or money back or simply ANYTHING for the extreme inconvenience of this whole experience. Whatever you do, GO ANYWHERE ELSE.

Artemus helped us pick out the perfect engagement ring! He took his time and made sure to educate us on all of the different variations we needed to know. He made the experience a lot of fun with zero stress or pressure. Would definitely work with him again!

My husband and I were looking for a possible anniversary band, We heard about Blue Nile but never realized there's one in South Park mall. We came in and greeted with friendly faces. Customer Service are phenomenal. Definitely not a typical jeweler store, to our surprise it's a showroom. Associates are very impressive with their product knowledge. We will be coming back again and I would recommend this place to our family and friends.