Momo Renji
Google
We dined at Blue Ribbon Brasserie last night, Saturday, with a party of 6. All of us chose to order from the Dine Out Boston menu.
The location is right on Commonwealth Avenue, which is convenient, though parking was a bit difficult to find. We eventually managed to park at meters nearby.
Unfortunately, there seemed to be some miscommunication with the timing of our meals. Four members of our group received their food about 20 minutes before the rest of us. When the remaining two dishes arrived, one was incorrect and had to be sent back (received salmon, not steak as ordered). The restaurant had run out of the steak featured on the Dine Out menu, so it was replaced with a flat iron steak, which was acceptable to the diner. However, this caused further delays, and by the time the dishes were sorted, the rest of us had finished our meals and were already ready for dessert. This led to an awkward situation where some of us had finished eating while others were still waiting and had to eat alone while everyone watched.
Additionally, there were some other small issues that added up. The table wasn’t pre-bussed in a timely fashion, and we had to ask for steak knives, which seemed like basic details that were overlooked. It was also difficult to get clarity on who was handling our service, as it seemed like many different people were involved in serving our table, which added to the confusion and inconsistency. Given that the restaurant is owned by James Beard-recognized chefs, this level of service was surprising and disappointing.
On a positive note, all members of our party seemed to enjoy their drinks, which were a nice touch to the meal.
While the service was less than ideal, the food was enjoyable. The steaks were cooked to requested temperature, the fries were crispy, and the salmon was juicy. Desserts were not overly sweet and portioned to a satisfying amount. To their credit, the restaurant did comp one of the meals off the bill without us asking, which was a nice gesture.
Overall, I hope the service improves, as the food was worth returning for. However, we won’t be any time soon as there are many other restaurants discover beforehand.