F T.
Yelp
I coordinate a Friday night dinner group which visits different restaurants in the Norfolk area. On August 1, 2024, the group with nine members visited Blue Ribbon Brews and BBQ. The group has visited this location on several occasions in the past and found the food and service quite good. On this particular evening we arrived for our 6:45 reservation. At that point there were two other tables occupied, one of which already had its food. The other had placed its dinner order. Our waitress took our drink order, and we received those drinks in a short time which was within the 'happy hour' time frame. She returned and took our order. Two of us ordered appetizers as well as dinner. Shortly after this, the other table received its dinners. In a reasonable time one person at our table received his order. He finished his meal. Another person then received her order. She finished her meal. Another person received the side he'd ordered but not the meal. Meals arrived one at a time over the next hour. Another table had arrived, was seated, ordered, and received its food, all before everyone at our table had been served. I received my appetizer. Another appetizer arrived just as his meal was served - this was well over an hour after our order was placed. Two individuals found something wrong with their meals. Most of us felt our food was good even though service was excruciatingly slow. All but one of us had received our meals and was pretty much finished. At that point the last individual canceled his order. We asked to speak with the manager who, frankly, seemed disinterested in our complaint. No apology was forthcoming for the slow service from either the waitress or the manager. I have little doubt the total bill for our table was the largest tab this restaurant had today.
I want to emphasize that I do not believe the customer is always right. However, I do believe - and doubt the manager (or waitress) understands - that the customer is ALWAYS the customer.
This group has always enjoyed our trips to Blue Ribbon Brews & BBQ. Alas, this will be our last trip to this restaurant.