Troy W
Google
We made reservations and were told the only available seating was at 5:15 and on the patio. As it was a very nice day, we thought this would be okay, but boy were we wrong.
First, we got into the elevator and press the button for the 12th floor (the restaurant floor) and were greeted with a message saying, “This is a restricted floor”, so the elevator would not move. A guest then got in, put his key to the reader and pressed his floor, so we tried again to press floor 12. You got it; we were greeted with the great “This floor is restricted” message again. Rather than go to the guest floor, we piled out of the elevator before the doors closed on us.
So off to the front desk I go to find out how to go to find out how to get the elevator to take us to the restaurant only to be greeted by 20 very angry people waiting to check in. I waited for one of the front desk people to free up and after 5 minutes was told only elevator #1 and #3 work to go to the restaurant and to find one of these. There was no signage or anything stating this anywhere, and the only staff I could find were the two people at the front desk!
Once we found the right elevator and got to the 12th floor, the hostess took us to our patio couch/seat. There were three of us and they sat us in a section of the couch with just two 16” round tables to hold our drinks and dinner. As there was no way this would work, we asked if there was a way to get another table for the third person, after checking, the waitress said they had other people coming at 6:00, so there were no available tables on the entire patio to give us. We thanked her and decided to make do and ordered some appetizers and drinks.
Shortly after ordering we started to get very hot, I would even say bake, as there was no shade, no breeze as in front of us was a big glass window, and behind us a set of reflective windows. We asked about getting an umbrella, but they said they did not have any; they had heaters, but nothing to block the sun on a hot sunny day. It got so bad about halfway through our first round of drinks and appetizers (15 minutes), that I asked for the bill so we could leave before even finishing what we had and ordering dinner. The waitress told us she would see if there was seating inside, even though we were told more than once that they were booked and nothing inside was available, and to our total surprise, she found us a table inside! It was now 6:00 and not one other person came and sat in the area where they said they had reservations for and could not give us another table.
Once seated inside in the AC, we noticed that only about half the tables inside were taken, only one person sitting at the bar that would seat 10 people, and it stayed this way until we left about an hour afterwards. It seemed like they put everybody outside and kept the inside tables open for the customers that were spending money on food and complained about being in the extreme heat on the patio. We talked to a few staff members that backed this up. They even said that the people working outside hated it, as people left early and left very small tips because of the conditions, hence the staff made very little money working the patio. Unhappy staff does not make for a pleasant atmosphere.
If you are just two people and go later, as the sun is setting, the patio may be better, but again, you will have to eat off cramped 16” round metal tables. So do not plan on ordering more than one plate of food at a time.
As for the food, it was good, and the price was you would expect when you are paying for the view, not the food. There is no valet parking, as that is for the hotel guest only, so you get to park in the parking structure and walk to the hotel.
