Sarp
Google
I stayed at this hotel with my girlfriend this summer, and it was a complete disappointment. This is my first time writing a Google review, and I feel compelled to share our experience.
The staff were clueless, unprofessional, and disrespectful. We were invited by the receptionists to visit the hotel’s nightclub in the evening, and they made a reservation for us. However, when we arrived at the nightclub, the doormen rudely informed us that there was no reservation under our name. Despite explaining that we were hotel guests and had made the reservation through the reception, they refused to let us in, stating it wasn’t their problem.
To make matters worse, they allowed three women who were not hotel guests to enter right after us, saying they would make an exception for them. Only after I caused a scene did they reluctantly let us in, and the inside was a disaster.
A person who seemed to be in charge approached us to apologize for the inconvenience and gave us his phone number, suggesting we make future reservations through him. We thanked him and tried to contact him the next day to make another reservation, but he never responded to our calls or messages. When we saw him at the hotel later, he ran away from us.
This was by far the worst hotel experience I’ve ever had. I would never recommend this place to anyone. No one should give their money to an establishment where guests are treated so poorly by incompetent staff.