Maddie C.
Yelp
I usually don't like negative reviews because I believe everyone has off days or deserves a chance for redemption. However, my experience at Bob's last night was an exception. I have grown up in the restaurant industry and have been a server and bartender for almost 10 years. I have never in my entire life been treated the way I was last night.
We called a little late during the week and they stated they did not have reservations left, totally our bad. However, they told us if we show up in the lounge at 4:30 we can push two tables together. We have done this before several times in the past. Two people in our party showed up about 5 minutes before the rest of us did and tried to do just that and were told that was not allowed, so they just sat at two tables until we showed up. 5 minutes later the rest of our party shows up and the manager was very quick to be aggressive with saying that if we don't sit down right now she is taking our tables away. She also stated again that we could absolutely not push the tables together. Again, we should have got there all together that is our bad but she did not have to immediately be defensive when we showed up. The rest of our meal was followed by the general manager staring and pointing at us the whole time, it was incredibly uncomfortable. Just because we did not get a reservation does not mean our money does not spend the same.
We sat down at our separate tables and were just going to roll with the punches. Our service we received still is confusing to me, one of our tables (men only) got treated like kings and the other (women only) had the worst service imaginable. We truly had better service just from the food and drink runners than our actual server. Not sure his name, since he never interacted with us besides making snarky comments. When the guys table ordered table bread , he only got it for them not both tables. Fine, maybe there was a miscommunication. When we politely asked for bread for our table he stated "well its gonna take 5-10 minutes". When it got to our table he slammed it down and said "here". Again, the whole time he was treating the girls table like that he was giving free drinks and just chatting it up with the guys table, it was incredibly bizarre. We sat with drinks empty basically the whole night, anytime we would ask for water refills he wouldn't get them. Other servers were filling our water and interacting with us more than him. One instance where we were all sitting with no alcoholic bev or water he looked at the girls table then proceeded to go to the guys, who had at least half full drinks, to ask if they wanted another round. We did not get asked about another round until about 5-10 minutes later. There was a lot more that when into it, but I know my review is already long. I am not sure why we were treated that way, it felt like because we were younger and girls for the most part. Maybe we got off on the wrong foot by not showing up together, not sure. Whatever the reason was no excuse for how we were treated that evening. I will be very adamant about sharing my story and telling others about my experience.
The food and drinks were good but did not make up for the rest.