Barton D.
Google
I had a marginal experience at Bob’s tonight. I took a very good customer of mine to dinner, the conversation was great, and the vibe was just fine, the issue was with the timeliness of the food and the quality. Initially, our server came by and grabbed drink orders and food orders and everything was fine, and the appetizer came out quickly and it was very good. After that the entire night collapsed. I ordered a $100 bottle of wine and it took probably 15 minutes to get to our table, it arrived after we received our steaks. It also took about 10 or 15 minutes for the server to take our steak order, and then after we ordered, our steaks did not come out for at least 30 minutes after we ordered.
I like to think of myself as a pretty even tempered person and I don’t ask for a lot, but if I’m paying $60 for a cut of meat, I want really good service. That seems reasonable. The steaks took 30 minutes to come out and we had to ask multiple times for them to come out, and when they came out my steak was lukewarm at best. I asked for it to be heated up and they took the steak from my plate, I guess they put it under the broiler or on a grill for a few minutes, and it came back medium well. I ordered medium rare.
What should we noted too is that the restaurant was about 60% full all night. It’s not like everybody was super busy and the kitchen was backed up. It was very sparsely occupied so what’s the reason why everything took so long?
My colleagues said their steak was good and my steak was fairly tasty although it came out much more well done than I wanted it to. But nobody said the food was great..
They sort of apologized, but in the end they just wanted to put the steaks down in front of us and hope for the best. Again, I usually give very good reviews and am pretty gracious with restaurants and staff, but if I’m paying $600 for three people to eat, I hold the restaurant to a much higher standard, period, and Bob’s completely failed us tonight. It’s really frustrating to spend $600 on a meal for a very good customer of mine and have an experience like we did. Boo!!!