Feyzi Ç.
Google
Absolutely unacceptable experience.
Their machines were not working, yet they made me wait 20 minutes without any clear explanation, even though I clearly stated I only had a 30-minute break.
When a manager finally came over, his response was dismissive and completely unprofessional. He simply said the machines were down, offered no solution, no apology, and no compensation, and even said “that’s not my problem.”
What made this even worse was that customers who arrived after me were treated the same way—they were also forced to wait, became visibly upset, and left frustrated. This shows it wasn’t an isolated issue, but a complete failure in how the situation was handled.
A total lack of customer service, accountability, and respect for people’s time. I will never return and strongly do not recommend this place to anyone.