Khadijah J.
Yelp
I really enjoy the birria tacos at this place, but my most recent experience was very frustrating. I ordered online and selected curbside pick up, which usually means someone working in the restaurant will bring your food out to you. When I arrived, there was no way for me to let them know I was outside and for someone to bring me my food. I sat outside for about 5 to 10 minutes looking up a phone number that would get me in touch with someone in the restaurant, but the only phone number they had took me through an automated system that directed me to their website. One of the automated options did send me a link to their WhatsApp, but it's only text-based, and their WhatsApp is automated as well, so I couldn't get in contact with anyone at the restaurant unless I actually went inside. With this being a very busy Saturday night since this was right in downtown Las Olas, there were lots of people in the restaurant and nowhere nearby that was legal to park. So, I had to park in the middle of the road, put my emergency lights on, and run inside to get my food. When I spoke to one of the workers who was handing out to-go orders, I told her I ordered curbside but didn't see a way of contacting them for someone to bring out my order. She proceeded to tell me that I have to come in and pick up my order. Why is there a curbside option when ordering online if no one is going to bring out my order?? That's not curbside. I even tipped, thinking that someone was going to bring my food out to me, but with me having to go inside anyway and pick up my order, this will be the last time I tip... but not the last time ordering from them, those tacos are pretty good.