Bodum USA Inc

I ordered an electric kettle from Bodum. A month has passed and the item has not arrived nor have I gotten any status emails from Bodum. I used their online chatbot to try to contact them but they have not responded. Their customer service phone number lets you leave a message but they did not respond. I will have to contact my credit card company to cancel the transaction. Non-existent customer service. What a miserable company.

I am being ghosted after what may have been auto generated emails suggesting how to unjam the grinders. I did as suggested and confirmed the grinders are not jammed. Multiple emails after with no reply. Just tried calling the USA headquarters and the auto voicemail states it will not accept a message. am seriously considering if I want to continue being a Bodum customer on product with moving parts. Not happy.

As a quick Google search will show, there are countless examples and stories of consumers experiencing the same customer service issue - Bodum will ghost you. I have never had a company that simply doesn't respond to their customers. In my instance, I have been attempting to claim a replacement coffee grinder under their warranty period after it started acting up - six weeks later I still have not been able to illicit a response from them. I have filed a complaint with the BBB, and I encourage others to do the same. Bottom line - do not waste your money on a Bodum product. Their products are mediocre at best, their customer service is non-existent, and your purchase is NOT protected.

I wish I’d checked reviews first. My Bodum Ottoni, purchased in January 2025, stopped frothing and the small magnets began to rust. I reached out to Bodum support multiple times over several months—no reply. I even followed up on social media and still heard nothing. Bottom line: I can’t recommend spending money on Bodum products when the warranty support doesn’t materialize and you’re left without help if something goes wrong.

Bodum sells RUBBISH! We purchased a milk foamed from them a week ago that broke after 5 days of service! It’s impossible to connect with their Customer Service department! It does not respond to repeated emails. Once upon a time Bodum sold high quality goods. Now it does not. DO NOT EVER BUY THEIR PRODUCTS, especially ELECTRONIC ONES!

Woulf give 0 if i could. Bodum is selling a product that is not working and providing the absolute worst customer service afterwards. High end prices for horrible customer service that is designed to discourage customersa from asking for refunds or replacements. TRASH company.

Horrible customer service. I understand we are in the middle of a pandemic but for a high end brand not been able to talk to a human and for the “offices to be close” is unacceptable. Many companies have people working from home that answer the phone to help your paying customer. You can only reach customer service via email and you just have to wait for a reply. I purchased a Bodum Presso Shatterproof Storage Jar first order came we liked the items so we ordered 4 more. From the 2nd shipment one of boxes had two broken jars. I immediately reached out to them. Was told that they can’t do anything about it and I have to deal with the store. Who does that!! You have to stand by your products and support your customers. We also ordered lunch boxes and one came with a broken inner container. Obviously there is a issue with your packaging. Items are shipped out with out zero protective material. Also be aware of the return policy it’s not easy at all. Please read below. This day and age who charges a restocking fee. All BODUM products carry a limited one year warranty on manufacturer defects. Glass is not covered by warranty. Proof of purchase must be provided upon request in order to verify warranty coverage. Please retain purchase receipts for your records. Bodum allows 30 days for the return of unused products, based on the date the item was originally received by the customer. We offer refunds or replacements of unused merchandise, less a 10% restocking fee and anyassociated shipping charges. Returns and damages caused by misuse or non-household use are not covered within this policy and claim approval ispurely at Bodum's discretion. Items received with broken glass are not considered defective products. Bodum must be notified of any breakage within five business days. Unless these matters are address appropriately this will be the last time I do business with them.

TERRIBLE SERVICE. NON-existent customer service!! I purchased online the 2 spare glass beakers, directly from Bodum. I bought the wrong beakers. I would like to return them but I need an Authorized Return Number. I have emailed and called Bodum's "customer service" area many times. I have received NO replies. Nothing. I think Bodum doesn't REALLY offer customer service. This is a that claims to care about customer service. But my experience tell me something different.