David Martinez
Google
Food was pretty standard for hot pot, my experience however, was not hot at all. Took my family of 4 to go eat here and the waiter was lowkey rude from the get go, rushing us to order (keep in mind the restaurant was NOT packed at the time). After ordering, our order was messed up along with 3 other tables’ orders. They gave my mom the other tables soup with the wrong base, and told us it was the exact same order as ours (it wasn’t). They tried to pull the same stunt with the other table, but the lady had specifically requested the omission of certain ingredients because of an existing allergy so they made her a new soup (imagine if they gave her the wrong one anyways 💀). Once the orders were all fixed, waiter returned ONCE (singular, uno time) to refill waters, spilled the whole ocean on the table, didn’t clean it up so I had to use my only napkin to clean it and he never came back after that so I couldn’t even ask for more napkins. I was hoping to have a better experience, but the only thing I learned was to go elsewhere next time. This was super disappointing as it was a birthday dinner for my sister. I ended up getting the Beef soup. It was alright and the spice level was decent. Would not come here again, unless I feel like being ignored and gaslit at a restaurant. 0/10 service, mid/10 food.
This makes me wonder if I did something wrong upon entering, but I’ve never been treated like this anywhere. I was appalled, truly befuddled! As someone who’s worked in the service industry, I’m always sure to be understanding especially during the holiday season, but my experience here was absurd. As if my very existence, no- my mere precence was enoguh to solicit unwarranted hatred by my server. Everyone else was super nice though, especially the Lady who was trying to fix everything. The guy with the burnt bleached hair though… anyways hope you enjoyed my review :)