MsLaura
Google
We are writing this with a heavy heart, hoping the owner will see this and understand how deeply this moment affected our family.
On New Year’s Eve, my family and I came to Boiling Point to enjoy a special dinner and celebrate the last night of the year together. We walked in excited, expecting a warm experience, good food, and a memorable family moment to close out the year. Unfortunately, that is not how the night turned out.
We were called to be seated, but before that, we had gotten our son something small to eat from outside since he is not a fan of hot pots. This has never been an issue in the past, as we have done this several times before without any problems.
About five minutes after sitting down, a waiter approached us and told us that outside food was not allowed. My husband calmly explained that we’ve brought food for our son before and were never told anything. He kindly asked if an exception could be made just this one time, since it was New Year’s Eve and we were simply trying to enjoy a family dinner. He even promised it would not happen again.
Instead of understanding, the situation escalated. When we spoke to the manager, Ying, we were told that our son had to leave and eat outside, and then rejoin us—or that we could all leave, eat elsewhere, and come back after he was done.
This was extremely frustrating and heartbreaking. We truly believed the manager would understand, especially given the holiday and the fact that this involved a child. Instead, we felt dismissed, embarrassed, and unwelcome. What was supposed to be a joyful New Year’s Eve turned into a very disappointing experience for our entire family.
We understand rules, but we also believe compassion and flexibility matter—especially on special occasions and when it comes to families with children. We hope this feedback reaches the owner so situations like this can be handled with more empathy in the future.