Bojangles

The employees at the drive thru at night have the worst attitudes and by far the worst service around the area. Cashier with glasses slammed the window closed after getting my order repeatedly wrong. I usually have no issues with the morning crew but the evening crew is full of incompetent workers with no home training and a complete lack of customer service. I suggest the popeys next door if you want to avoid this type of horrible service. AVOID THIS LOCATION AT ALL COSTS.

I rarely do reviews on certain restaurants because of their history but this location has been bad the last three times I’ve gone there but I went back during the day because I thought the food would be better. Well it was worse this time. I asked for fries with no seasoning and I did that on purpose so the fries would be fresh and because they put absolutely too much salt on the fries. Well what do you know, the fries were full of seasoning so I had to send them back. I ordered dirty rice too and the person gave me back the bag without the rice. I let him know that I didn’t have the rice and he handed me a half cup of rice that looked like it had been eaten out of so I had to ask for a full cup. I got a full cup and it was red on top which suggested that the same utensil used to dip the beans was used to dip the rice. That was irritating but I scraped the red part off and as I was eating it, I found a French fry in the rice and then found beans in the bottom of the cup. Now I know this restaurant is in one of the less desirable neighborhoods but that doesn’t mean the food should be bad. Additionally, as I was waiting for the right order, the staff was sliding around like the floor was greasy. SMH!

I went here(Bojangles on sunset rd in Charlotte nc) on the morning shift. The lady that took my order coughed at least 30 times by the time she got to the register, she was mopping the kitchen first. She takes my order then goes to make my order. I asked her if she could please wash her hands. She argued me down that she had coughed in her arm. I watched her cough all over her arm and hands. We went back n forth about 10 times about me wanting her to wash her hands before she made my food. She then Goes to tell the manager, you’ll have to make his food , he wants me to wash my hands. The manager looks at me and says , it’ll wait. Wow. Just bc I wanted her to wash her coughed up hands. What type of people do yall hire ???? The manager was just as bad, I was so disappointed. Instead of washing her hands they gave me a refund. Wow. Sad.

So we decided to try the new wings at this location... BIG MISTAKE... they first gave us 5 old shriveled up wings... my wife returned them and asked for a refund...guy insisted it would only take 3min to cook new ones... WRONG!!! They took the wings and refried them!!! Never going back to this location... they are shady in the afternoon and night shift anyways!! Not sure if you can see in the pic how over cooked they are... my dog wouldn't even eat them...

Came back in this morning. Had to update my review. Yall nailed it! Staff was friendly and happy, restaurant was clean, and food came so quick I had to double take if it was mine or not. Good work!

The Cajun fillet biscuit was okay, the biscuit had way too much grease or butter and the bo, rounds were cold. I've eaten at this location twice this week and about three times last week hoping that things would get better, and it's always the same. The biscuit is too greasy and the bo rounds are not hot enough. Update. 6/29/2025 Thought that I would try their peach cobbler. Well I was wrong. Broken pieces of biscuits and two teaspoons of peaches. The cup was half filled with particles of a biscuits and a few teaspoons of peaches and the end result looked nothing like the poster.

My experience at this restaurant was very unpleasant staff was handling orders and I understand that, but I had been waiting on a order that I could physically see was mine for 20+ minutes and it was ready since I walked in the establishment. Could not get help from management everytime I would ask for my order that was sitting less than 2 ft away she would respond “you gone have to wait” and handle 3-4 orders of the people around me instead of just handing me my order so I can go about my day. By the time I got my food it was extremely cold. As a company please work on staff getting over stimulated and having an attitude with the customers picking up they’re orders on the inside. Customer service experience should be displayed all around not just in the drive through !

Worst Bojangles ever. Stay away after morning shift. They need a whole new crew for night shift. They’ll pass out old food & get an attitude when you ask for it fresh. Shame