Bojangles

Absolutely the worst fast food restaurant I have visited. Not only was everything filthy and dirty. There was a smell of old oil in the air. To top everything off. One of the employees. Was making personal announcements. About his life. Over the intercom. Extremely off putting and inappropriate. Bojangles. Corporate. Needs to monitor their franchisees better. 😲🤢🤢🤢🤢

Had a great experience at Bojangles yesterday. The steak egg and cheese biscuit was spot on - the steak was crispy yet tender, and the biscuit was fluffy and fresh. The hash rounds were a delightful side, crispy with just the right seasoning. Plus, the store was clean and the staff were quick and friendly. Highly recommend!

This is a good fast food place..Prices and food per portion is excellent..Like the one on Southside Fredericksburg best..

Service was extremely fast. Chicken was very hot and fresh. fries were mediocre and biscuit was flat and dry but the bad part about it is the restaurant was extremely dirty. Plenty of people in the back just standing around talking. They need to dedicate somebody to clean the seating area napkins were empty. It was just a total mess. I was here for over a half hour and never did anyone come out to clean. Three dark pieces of chicken just isn’t worth the $11.65 when you have to sit in a dirty restaurant to try to enjoy it. Bottom line this place is filthy!

Just visited this location after leaving a day at Kings Dominion. Upon arriving we tried to order multiple meals and were told they didn’t have any bone in chicken. We continued to order other items along with sides and were then told the only side they have available is fries. After receiving our food we didn’t get our drinks and we were missing 1 item. The lady at the drive thru did give us an extra sandwich that we didn’t order and the food was pretty good. I feel like they could have offered to fix other chicken or sides and give us a wait time however that wasn’t provided.

So I went here on August 6 with family, it was during the night, but it wasn’t until I pulled up and I realized I had been at this one in July and my family, there in May. When I went, the food was fresh, when my cousin went in May, the food was fresh and on this visit the food was fresh. Thank you to management, and to our server Janelle we received 5 star service from you all and look forward to seeing you when we travel again.

First off, It took me 30 minutes to receive my meal. I waited patiently while the workers behind the counter worked at a leisurely pace . After some time went by I stood at the counter waiting for my biscuit (yes I ordered 1 item) I had saw the head cook on a phone call while crafting my sandwich with no gloves. I will not be returning to this location not because of the service but mostly by the fact that nothing has been cleaned in that restaurant since the cowboys won a Super Bowl.

Had to what for service. Ordered my food. Had to wait 15 minutes to get my food. Because nobody wanted to put it in a box. Other customers waiting at register to order. Both employees that came up to help said no and went to set outside in their car.

The employees were amazing. The food was awesome. This place was very clean. Deserves better reviews imo.

We are staying a few days at the RV park across the hwy from this location and have eaten here a couple times now. I hate to beat a dead horse, but let the beating commence... I found the staff unfriendly, unhelpful, and borderline rude. Today's order consisted of a 12 pc tailgate chix finger combo, a Bo cheddar biscuit and two Bo berry biscuits. It took almost 30 minutes to fill my order. That's crazy slow IMO. My first visit wasn't much better and suffice it to say, there won't be a third. Do better Bojanglas. I know you have it in you.

This is the third time I've come here. They've gotten my order wrong, then will tell you that's not what they heard, even though she repeated the order back and got it partially right at the drive-thru then turned around and said we'll have to get refunded to correct the order. It seems like a common theme, and they're not listening at all.

I went through the drive-through and placed my order, only to be told at the window that they don't accept Apple Pay and that I needed to come inside to pay. That completely defeats the purpose of using the drive-through. If you don't have the proper equipment to take common forms of payment like Apple Pay, you shouldn't be offering full service through the drive-through. Very inconvenient and poorly handled.

Drive through review only- service was exceptionally slow. Out of certain sides. Prices seem high for what you get. I like the taste of Bojangles food but the balance here is missing between service and price.

The food was delicious Service was a bit slow, line workers didn't seem motivated at lunch time Manager on duty was a rock star, she needs a raise, she handled everything single handed. Normal Bojangles decorating Dining room needed cleaning

Very slow staff. Over 30 minuet wait time in line just to take the order. Even after other customers left the line for other restaurants in the area.

Absolutely horrendous service, they didn't have any sauce nor drinks. Management Tim and Jessica need to go back to training, cashier and drive thru employees (two black females) are absolutely trifflen and need to go to the Amazon across the street if they act like that in customer service. Would never buy from here again, can't nobody do their job right

I waited in line for 30 minutes. I asked for fresh wings and I was told that I had to wait for another 30 minutes. The manager seemed stressed out and the staff wasn't paying attention to details of peoples orders. My husband had to go out to his truck to bring cleaning supplies to clean off a table. All tables were dirty. Maybe they are under staffed. If that's the case they need to close the doors.

Bojangles used to be a "go to" option for me but quality has really dropped and I haven't been in a very long time. However, it was a convenient stop this morning but only reinforced why I haven't been there in such a long time!

I wouldn't have expected service to be so slow on a Wednesday night. 15 minutes from placing my order until served. They were out of biscuits? But offered me a blueberry biscuit as a replacement, which was okay. Asked for BBQ sauce, only to find no sauce when I returned to my hotel. And did not get a receipt.

I don't frequent Bojangles often...I think the food is just okay and the service is less than okay. We do go occasionally and I'm always reminded why I don't go, last weekend was no different. Pull up to the drive thru on Sunday about 10:40am, 2 cars in front of us, 1 at the window & 1 waiting to order. There were a number of cars in the parking lot so I assume the inside was busy. We wait about 15 minutes to get our chance to order...The sign by the menu says in bright red "Breakfast served all day" We start our order, I wanted biscuits and gravy (last time I checked, that was a breakfast item), I quickly get a "We stopped serving that at 11am". I said "Well it's 10:57am and you serve breakfast all day, no exceptions on this sign". I'm thinking, what memo did one of us miss here. The girl came back all extra snitchy "We don't serve gravy after 11am, we're done for the day". I feel like if there are exceptions to the "We serve breakfast all day" sign, then it should be noted. If you run out, no problem, then say that. But by no means should you be snapping at a customer thru an intercom because YOUR sign is wrong, YOU can't tell time, and the restaurant doesn't have it's mess together. That has zero to do with the customer. The snitchy lady in the drive thru will likely be the 1st one crying when she's laid off because there isn't enough work to keep her employed. Your customers keep you employed, doesn't take a genius to figure that out. Needless to say, we left...won't be back.

This Bojangles is a complete dump. Trash on the floor, food spilled on the counters, only had wings for some reason, and the employee was having a personal conversation on her phone while packing food. We got our money back and left. The franchisee should be embarrassed and the company should revoke his or her agreement and give it to someone that actually cares.

I've stopped at this Bojangles for over a year now but lately it has become awful, order is wrong alot. I order the same thing Mostly and it's a different price every time. It's like painful for the employees to do anything, you can watch them and I guess they all hate their jobs. I guess I will go to another store or Hardee's whichever is closest.

Not much going right. Place was nasty dirty, trash from the day before still in cans. Not a clean table in the place and no napkins or utensils. Food Ok but out of most chicken at the time.

Wow, what a disjointed, unorganized mess. There are at least 6 people waiting, and no food has come out since I've been here. A man just asked for his drink, and the obnoxious, effeminate cashier got nasty with him. This place always has the most ratchet employees, and bad service. The only thing good is the location and convenience to the interstate. Came back again today, 3/31/23, and it was more of the same. I walked out after being ignored for 15 minutes, and went to the much more efficient location near Atlee.

One of our favorite places to stop when traveling. The location is right off the highway. Excellent costumer service. We called to make sure the place was still open because we were traveling late night. It was, and Tim took great care of us. He was very patient with us and, he made sure our food was fresh and hot. We are definitely stopping by again !!

Holy hell, it was a mistake coming here. The local health department needs to investigate this place ASAP. The chicken I was served was raw. Not like a little undercooked, but salmonella-style raw. The fries were stale and had a fishy taste. The soda was flat. Literally everything that could go wrong went wrong.

I'm from out of town and this was my first time at a Bojangles! I loved it there and had a good experience. The cashier was funny and welcoming. He made my day with his fun comments! I got a four piece chicken and Mac n cheese which were delicious. It was fresh and fast. The restaurant was clean and safe. After eating, we decided to try the sweet potato pies, they were okay. They don't look like the picture but it still good.

I am not sure what is going on at this location. It seems fairly new. I have left the highway on three different occasions to make a pit stop at this exit and wanted Bojangles. They have been closed each and every time and it does not make sense as there are no signs stating this and it appears there are workers inside but they won't unlock door or answer the drive thru.

they only do drive thru service & its extremely slow. i dont know why they keep this location running like this.OMG AND THE 3 piece wings were old and cold. WHAT A RIP OFF!

6/23/2023 around 4pm. Horrible establishment! The food was not fresh and the food area was not clean. The female worker ignored me as I waited nearly 15 minutes to place my order. She never acknowledged me nor greeted me. The male cashier was preparing the orders of 3 customers ahead of me. The bathroom was out of soap!! I ultimately decided I waited long enough and ignored long enough to leave. I drove an hour further north to the location in Fredericksburg on 9815 Hospital Blvd. POLAR OPPOSITE!! The ambiance was welcoming, clean, good lighting, and customer service was excellent!! 9815 Hospital Blvd should be a model restaurant!!

HORRIBLE DO NOT COME !!! I give it 0 stars RAN OUT OF CHICKEN & took forever for my order while they were on their phones ... do not come !

I really couldn't tell you much about the quality of their food because I never got it. We waited in the drive thru for over 30 minutes with maybe 4-5 cars in front of us. I don't think I've ever sat in fast food that took that long. They did tell us they were out of bone-in chicken, so how hard could everything else have been? When another customer got out of her car walked over to the window because her order was wrong, we decided it was our time to exit stage right. We left, it wasn't worth waiting another 20 minutes. We had a long drive ahead of us, this was just a huge waste of time.

This is was the worst Bojangles experience I've ever had. The girl at the window was testy when I asked if I could add an extra fry before I paid. The biscuit was hard as a stone and the sweet potato pies had no cinnamon butter on them at all. Total let down.

They cannot keep enough employees post COVID pandemic to effectively run the business. Lackluster service if you are lucky enough to even find them open.

This was my first Bojangles visit ever! Everyone kept telling me about how I should go to Bojangles but my experience was crummy so here I write about it. I generally wouldn't rate a fast food place but man, if you could hire kids that couldn't get a single thing right, then this would be the place. And if I were someone with dietary restrictions that could pose a health threat- just stay away from here. Better let someone without diabetes taste your tea before you take a drink a tablespoon of sugar by mistake. 11:46 am and I go through a drive through for lunch. I order a chicken salad with blue cheese dressing, a small mashed potato and an Unsweetened Ice Black Tea with a side of Non sugar sweetener. You'd think the non sugar sweetener part would've been indicative of an unsweetened black tea but the young guy at the speaker/window was kind of "off". As a mother of two kids and a near teenager, I just hope and pray that whatever job they do, they do it well and with excellence. It doesn't matter if you make $13 an hour or $300 an hour or if you cashier and take orders or you are a neurosurgeon, do the best work you can put out because that's YOUR work. Zero effort says a lot about who you are. Ok, end mom lecture. So I get to the window and get handed a drink. No straw. No sweetener. I'm patient and think its all gonna be in the bag like ChicFilA. Not quite. I get handed the food bag and there is no straw, so I asked. And asked for Splenda. He looked at me and said, "huh?" And I said, "Splenda please- non sugar sweetener, and a straw." so he leaves and comes back with Splenda and the straw. I pull away and notice that I have a spork for my mashed potatoes and I guess I was supposed to eat a salad with the spork as well? As I get to my salad, the greens, cucumber and tomato were pretty fresh and alright, the whole salad was cold, but omg the chicken was like it was sitting out on a kitchen counter for 4 hours. It was tough, dry, room temp. As I went to put my Splenda in my tea, something told me to taste the tea, and as my intuition suspected, they gave me sweet tea not regular iced tea. I don't know what the hype is all about. ChicFilA gets ir right and tight, every time, every location. Maybe I caught them on a bad day but it was enough bad for $18 that I don't want to eat there ever again.

The cashier working 5/30/22 at approximately 5 pm is a nasty person. I've never seen someone so foul they were comfortable being rude to small kids-but we found one here. To other patrons as well, not just us. The food is 50/50. You may get it fresh, hot and delicious or you may get something that should've been thrown away last week. It's unpredictable.

I may have gotten lucky, but I am driving down 95 to FL and I was a little apprehensive to stop here based on the reviews, but I'm glad I did. The drive thru staff were very friendly and professional. The food was delicious and the wait wasn't long. I agree, it was a little salty, but it's southern fast food, I was expecting a garden salad. Great location off the highway and delicious, fresh food. Thank you Bojangles!

When it's Bo time, and that's often in my world, I like to grab a Bo breakfast biscuit! This location is tucked away off Route 1 and it's big!! A nice, spacious restaurant so it's comfortable to eat in! (It could use a tidy...) We went to the drive thru... but it was out of commission so I went in to order. What a bright, cheery spot. William took my "complicated order" and unlike Bon Qui Qui, he was accommodating and jovial. My bacon, egg and cheese biscuit, with crispy bacon, potato rounds well done, and 1/2 & 1/2 tea with extra ice, came out fast, hot and delicious! No need to call "sa-curity" today! They even serve grits till 11:00 am. And I love their chicken fillet biscuits too! What a satisfying on the go meal!

Bojangles, I wish you are here because I do not always need Popeyes for saving and KFC to stand by. I like your fried chicken; why don't you open your business here and I will be there for you.

I was served a half cooked chicken sandwich a few weeks back. I reported it to Bojangles corporate and heard nothing from them. This location has had terrible service for a long time. I'll never go back to a Bojangles and especially not this location. Absolutely disgusting.

If I could give no stars I would. Pulled up to the restaurant... full of workers. Doors were locked. They wouldn't open the doors. The drive thru was operating but it was backed up and line wasn't moving. I called the location to see why they were locked. As myself and multiple other patrons attempted entrance. No answer. I left and went to Wendy's across the street as did a couple others. Sad when people run places like this and the owners or corporate probably have no idea these employees are operating their establishment in that manner

Businesses that don't open their lobby and only run drive thru I just drive off. Open your door or just close ur business.

Nothing to write home about, greasy chicken like any fast food place. I would not be back unless necessary

They posted signs for food shortages but at 0900 the restaurant was completely closed and doors locked. Driveway was not open either. Avoid this location.

Absolutely horrible, last time I showed up they were closed on a Tuesday at 6:00 pm. Today I show up at 6:00 pm to grab dinner for me and the family and they said they only have three pieces of chicken left!!! Worst management and ever, love the chicken but stay away from this location. Bojangles should definitely take away the franchise from this owner!!!

Wish I could leave zero stars. What kind of chicken restaurant runs out of chicken? The worst kind that's what! If you're the owner of this location, just shut it down. Poor service all 3 times I've been and now this. Ridiculous.

While on a road trip, the kids and I stopped by here to grab a bite to eat really quick and then head on back out. This location is not right off the highway, but it is close by it. We pulled up and we went inside to place our order. The gentleman who took our order was really nice and very helpful to us. We ordered three supreme meals with drinks. The supremes were dry, and not fresh at all. The fries were fresh and hot. The tea was not good. Because we took off after ordering, we were on the road when we realized that we should've stopped somewhere else.

Any time I am travelling to Virginia, I stop at this location for something to eat and a friendly smile. Whether I treat myself to a sausage biscuit or get an order of wings and a biscuit, the food is always hot and tasty. I am also impressed by the pleasant attitude of everyone. The servers smile and the greetings are warm. With the delicious food and wonderful service, I know I'll keep going back.

I can deal with this place being a mess, as in, the metal bins with all of the sides were gross and food was everywhere. But I can't get over an unpleasant staff. Ordered our food to go, and it was set in front of us on a tray. When I said that we needed it to go, the cashier responded "Oh" and walked away back to the register. When we asked for our drinks, no one seemed to want to help. The food was fine. I'd rather Popeyes or KFC any day. If you do come here, I suggest the drive through.

I have eaten at this establishment twice. The bad experience will not be talked about. My food all did not taste as if it was reheated from yesterday. My stomach did not feel awful and I did not have to run to the bathroom constantly for the next 24 hours. I did not completely regret ever considering going there. 1/5.

This place is the biggest joke. The management is awful, 0 organization, employees talk rudely to customers. I have never seen anywhere like it, the trash is always overflowing. They pour 2-3 drinks at once and don't know which one goes to which customer. Inconsistent food.

Came here this morning and the doors are locked, and people are lined up around the drive thru. Finally backed up out of there after 15 minutes of waiting with one car at the speaker box. Horrible way to do business. Won't ever come to this location again. Pitiful.

the service is terrible forgot half of order then threw the bag into my car if 0 stars was a option it would be pressed

Decided to go through the drive thru after waiting in store for 15 mins, line did not move. Finally ordered 10 mins later to an order that was incorrect. I kept asking for a Pepsi and the lady said,"protein shake." Clearly she does not know her menu. Told me 30.01 and at the cashier, 28.97. Went back into the store and got attitude for asking for the correct items. Garbage establishment. Garbage human being's employed at this location. And I am a big fan of Bojangles.

Is there a rating worse than 1? If I could I would give it a zero. Worst run business I've been in in long time. After a 20+ min wait in line we should have known better and left. Unfortunately we didn't. After ordering it took 40 min to get our simple order for two people. Whoever the front line person was working the counter was rude at best. She was literally slinging trays of chicken for my one spot on the counter to another. When confronted by a customer about missing fries she proceeded to argue instead of just giving the fries. When another customer offered to pay for the fries to just get it done the staff member told the other customer "don't get in my business". Unbelievable. Understaffed. Under trained and completely awful establishment

CLOSED ALL THE TIME! I love bojangles but this specific location is always closed even though there are employees inside but will ignore you and not take your order. The worst, just go to the Wendy's across the street.

Workers were loud and obnoxious food was to salty customer service was awful. Chicken was okay tho