bol

Have you ever ordered something from bol.com? Yes, I did a while ago. Were you satisfied then? Well, sometimes it was okay, sometimes not so much. Would you order from them again? It's time to look and compare, because bol.com isn't the only supplier.

Bol.com, the crown jewel of e-commerce—or so they’d have you think while they fumble your order into oblivion. Ordered a product ten days ago, expecting it to arrive in, what, two days max? After all, it’s coming from within the same country, not Narnia. Yet here I am, a full *decade* later (or so it feels), still staring at an empty mailbox while their tracking system mocks me with the same tired “will be delivered soon” nonsense. It’s like they’re gaslighting me into believing “soon” means “whenever we feel like it, maybe never.” 😠📦🕰️ Their customer service? A masterclass in apathy and incompetence. Call after call, I’m met with reps who sound like they’ve been trained to shrug through the phone. Zero concern, zero urgency, just robotic platitudes and no attempt to actually investigate what their delivery partner (probably PostNL, because misery loves company) is doing with my package. Some days, they don’t even bother pretending to care—they just hang up, because apparently my time and money mean nothing. 😡📞🤷 It’s no shock other e-commerce sites are eating Bol.com’s lunch. While they’re busy perfecting the art of dropping the ball, their competitors are actually delivering. Bol.com’s on a slow-motion train to bankruptcy, and with service this abysmal, they’re practically begging customers to shop elsewhere. Keep it up, Bol.com—your spot in the hall of fame for “Most Disappointing Retail Experience” is secure. 🏆📉👎

AirPods don’t charge anymore after 3 month, sent it back, 250€ repair costs for a 180€ product within guarantee period. Shame on you, worst customer service

Extremely bad customerservice. I took a day off for the delivery of my new freezer but it turned out to be severely damaged so the deliveryguys took it back in the truck immediately. I contacted Bol for re-delivery but they could do "nothing" for me. Freezer was on sale last week and is now 82 euro more expensive. First time ordering appliances at Bol...and last time. Now I just have to wait for my money back....and just order from a reliable supplier.

Terrible taking no responsibility at all, the item was never sent and they refuse to do anything at all they said order it again but the black Friday discount isn't there anymore when i ask what they can do they just said tough luck and that the item is now only sold from their warehouse and i have to pay full price( 321.50 euro more) then hang up. Stay away from this company and don't fall for their funny commercials.

Hello, I'd like to tell you why you should never use Bol. My ordered SmartWatch were stolen from package. More than a week ago, I ordered Samsung SmartWatch 6 classic for my dad's birthday as a present. I waited for the gift 2 days to arrive with DHL. When it finally arrived - I received a completely damaged package (it was barbarically opened and then closed back with couple of staples). I became very worried and my worries came out true - the SmartWatch that I have ordered was stolen from the package!! They were not inside in the box. I immediately contacted Bol customer support. The customer service employee of Bol was so evasive and unhelpful that I felt extremely unprotected and unsecure. After exchanging couple of messages the customer support employee started to ignore me and just left the chat. Its been over a week now, I have received no messages on progress on my case, no refund, nothing, only silence. Not a simple message on my case - which I left on Bol.Com website (BOL, I know that you only care for reviews and not for customers, so I know you read this and not my inquiry that I left on your website days ago. I request a full immediate refund. CASE:207948087). To all reading this reviews - never never never buy anything at Bol - absolute scam, Especially if its something valuable. Worst service ever, worst customer support ever, worst experience ever. I wanted to support local brand, but no more. I'll buy only on amazon or somewhere else, but never bol again.

5 stars for the Customer Service at Bol! I have called with them 3 times and spoken to 3 different representatives, all of which have been so friendly and helpful. They all spoke perfect English with me despite answering the phone in Dutch. Working in customer service myself, I understand it’s not an easy job - and the employees at Bol have given me a great experience even when the situation was a frustrating one (due to issues with DHL). Besides the friendly employees, the waiting time to reach them over the phone was super short. The queue music and hold music that plays is very cute too, which added to the pleasant experience. If you need them, call them - I can highly recommend :)

One of the best place to work in Netherlands. Superb working culture and good work life balance.