Zoe Hills
Google
We came to Bolney this week and were very happy with the majority of the day. We paid for wine tasting, a tour and lunch, and loved every minute; our tour guide was fun and outgoing and everyone who served us was friendly and helpful.
After our lunch, my friend and I wanted to stay for longer and share another bottle or two, as this is what we usually do at other vineyards. When we asked if we could sit on the upstairs terrace for some drinks and more food, we were told no as it was fully booked. When we looked outside, there was only one table being used and the rest of the terrace was clear. There were more seats outside on ground level (which we were not told about) and when we went to check if any were free, we were met with the (presumed) manager frantically telling us to come back with a rather accusing tone as we had not yet paid for the glass of wine we had with lunch. There were not many people left in the cafe but they stopped and looked and we felt quite embarrassed. We explained we were just checking to see if there were more available seats outside before we decided whether or not to stay and we showed her our table number so she knew we were coming back. I understand it must not have looked good walking out the door without paying for our £10 glass of wines but felt a little disheartened by the reaction, especially after paying £60 for the wine tasting, one of the more expensive packages we have gone for with other vineyards.
It felt as though we were getting amazing customer service during the package we paid for but noticed a huge shift in attitude once the package ended, even though we wanted to stay and pay more for food and drinks. It would have been nicer if we were told there were seats outside for us to stay and enjoy, instead of what felt like a rush to get us to leave. I loved every minute of the package but probably won't go back again for this reason.