Bombay Sweet Shop

Finally had the opportunity to visit the famous Bombay Sweet Shop! Although I couldn’t have much as I had already ordered a bunch of sweets earlier on the occasion of Women’s Day! Nevertheless the vibe was fantastic! The interiors were also fantastic!

Don’t buy from them online! I placed an online order in time for Diwali. The order was well Packaged but had an important missing item - the kaju katli burfi. Their customer service does not exist! Neither on WhatsApp, email or phone. Best to go to the store and get what you pay for instead of paying for missed items and chasing them with no result.

While their products are great, their delivery to Goa and then trying to get in touch with the store via their WhatsApp number was not. They assured me the bulk order would be dispatched on Friday 10th. It was not. Then the tracking number provided says the parcel was delivered yesterday. It was not! Please do look into changing your courier partners or making other provisions for what you know is going to be a busy festive season. Your products are fantastic and it’s a shame that the delivery is letting you’ll down.

The barks are delicious. However, after years of eating them I read the ingredient list and realised that they use chocolate compound (which has vegetable fat instead of cocoa butter). Considering Bombay Sweet Shop's positioning and packaging, one would assume the quality of ingredients is excellent, but clearly that is not the case. It is also disappointing that I cannot find the ingredient list on the product page (as far as I looked). When I sent them a Whatsapp recently to check if the ingredients had changed, they said they use 'dark chocolate'. When I asked if it is compound, they said it was. Incidentally, compound is NOT chocolate since it has no cocoa butter, only cocoa powder. Seems to me like a deliberate attempt to hide the poor quality of the ingredients while enjoying cost cutting benefits.

I had a disappointing experience with Bombay Sweet shop. I had placed my order a week in advance for a delivery to Delhi , but it was cancelled without any prior intimation or email notification. Upon following up through their Instagram handle, I was informed that they were unable to arrange a courier due to the Diwali rush. While I completely understand the challenges of managing festive demand, such delays or cancellations should be communicated proactively to customers. Additionally, I was told that I would receive an email regarding the refund, but no such communication was sent. I had to follow up again on Instagram to get an update. Overall, the lack of communication and follow-through has been quite disappointing. I hope the team improves its customer communication and service processes, especially during busy festive periods. I have ordered from this place in the past but only for delivery within Mumbai and never tried getting stuff delivered to a different state Update: The above issue was resolved and i received a full refund for the Delhi package, all other packages were delivered on time in Mumbai , thanks a lot Yash for sorting this out

Many varieties of chikki ,nuts bar , chocolate barfi,etc all are good in taste my favourite is bhel chikki

I had these delivered in Mumbai and brought over to Malaysia within 24hrs. They lasted the entire journey intact and lip smacking good! I strongly recommend the Cheat Box, Assorted Mithai Box and Kalakand (any flavour of the Kalakand if you can get your hands on some). Bite-sized portions, provided you exercise control, which is impossible I'd say. Their namkeens are addictive, those should come with warning labels. All edibles are have allergens labelled on their packaging; it simplifies matters for those who have restrictive diets. None of the sweets are overly sweet despite being 'sweets'. I'm not sure how to explain the irony of that sentence, but those who have an indulgent sweet tooth AND a hawk's eye on their calorie intake, you know what I mean. Always a good experience shopping from you!

Extremely Disappointed – Poor Service and No Support I placed an order through their website, and it's still not delivered. What's worse, their customer service is completely unresponsive – no updates, no support, nothing. This level of negligence is unacceptable. If they don’t improve their service, they’ll lose whatever goodwill they have left. I won’t be ordering from this sweet shop again, and I’d strongly advise others to think twice before doing so.