Lauren C.
Yelp
I'm really struggling with Bonberi. For the past 3 years I have been a loyal customer, frequent buyer, always bringing new people in to try their treats or my favorite: their muffins.
As consistent as my loyalty, is their mean customer service. I can confidently say that each time I've visited the store over these 3 years not once have I been greeted with a smile from whoever is working the (very small) store that day. Once, I went in at opening time and asked what the muffin of the day is and was basically reprimanded by the person working that day for not know that muffins are ready at a specific time, not right at open. I've been in at the same time as the owner, who doesn't make eye contact or crack a smile (felt like I was invading her space). More than once I've been the only person on line ready to checkout and not been helped or acknowledged by the person at checkout to the point that I had to walk out without buying what was in my hands. I even have a friend who chooses to wait outside when I go, no matter the season, over coming inside and being subject to the judgmental atmosphere you inevitably face each time.
Most recently I went in 30 minutes before closing and the person working there was speaking loudly about how she wanted to close the store early to watch something on TV, intentionally trying to make me and the other customer in there uncomfortable, creating an oddly stressful environment where I just wanted to get a treat (I left without one).
I've heard others have been treated similarly. It feels like the only people who are treated nicely there are influencers or pseudo celebrities. They've cultivated a very mean girl environment that I don't support, I left that behind in high school.
Again, I really want to love it here, I wish they could just meet me halfway and treat their customers with basic kindness and respect.