Sade M.
Yelp
I've been a regular at this Bonchon since I work at the post office across the street, but after today, I won't be coming back.
A week ago, I ordered food for myself and my coworkers, only to find that my chicken was undercooked and raw. I called to let them know, and the manager was actually very nice--he apologized and even offered to remake my food. At the time, I was at work and couldn't leave right away, and by the time I got off, I honestly didn't even want the food anymore.
Today, I decided to call back to see if I could still get my food remade, thinking there wouldn't be an issue since I was initially told it wouldn't be a problem. Instead, I was met with a completely different attitude. The manager (or whoever I spoke to) was extremely rude and dismissive, claiming there was nothing he could do because he didn't believe me. I even offered to show proof of my purchase through my debit card transaction, but he still refused to help.
It's frustrating because I wasn't asking for anything unreasonable--just for them to honor what was originally promised. I've been a loyal customer for a long time, but after this experience, I'll be taking my business elsewhere. It's one thing to make a mistake, but the way they handled this situation was just unacceptable.