Marius S.
Yelp
First I want to say me and my wife have had Bonchon for a lot of times since they first open and we always enjoyed it. Anyways.
It's Thursday, 06/25, around 16:30 and I came to pick up my online order. Some 15 drumsticks, some radish and some coleslaw. The cost is $51, $61 after the tip. The front man is not coming up to greet me. There is one customer eating at a far table where the old entrance used to be and 2 waiting for their order next to the fridge. The young guy is coming out of the kitchen with an order for one of the people waiting, no "Hello man" not nothing. I'm right in front of him, at the counter/bar. He's going back, after couple of minutes he's coming back and handing it to me , I thank him and leave. Traffic is crazy, 40 minutes to home. I hand my wife the order, she's telling me it's not ours. She's calling the store telling them I'm coming back. The guy is telling her "Yes, the food (your order) is waiting for you". My wife is telling them we will need a new, fresh order of drumsticks, we don't want cold food. After another 35 minutes driving I get there, give them the wrong order and the guy is excusing himself for handing me out the wrong order. I wait 3-4 minutes and he's giving me the new order.
I get home after another 30 minutes and realize the drumsticks are the old ones and have just been deep fried one more time. Instead of being juicy as we have always know them to be, this time they're stringy and dry. The soy and garlic are not as bad as the Yangnyeom ones we also bought.The radishes and coleslaw are actually good. I called the store asking to speak with a manager, the guy is telling me the manager is not there and he's the person in charge.
We want a full refund. Because of the quality food. Because the guy said to my wife we will be compensated somehow and when home found it was a box of coleslaw. I mean is this satire? Are you being funny? For a $51 order? For a $10 tip? For 2 hours of my time driving? For the gas money I spent? For the fact that we moved out of our countries so we won't be treated like this?
So again, I want a full refund.
The fact that we won't use your business anymore is understood.
We are sorry because we had good/amazing food over the years and , at times, it lifted our spirit. We're just sorry.
My Order # was 36227050393894914.
The total amount was $62.56