Bonchon Tempe

We ordered from them before through DoorDash as a pickup. Food was amazing and our first time trying this restaurant. This last incident we got the 11.99 special and the chicken was so old. My mom did even eat it in fear of getting sick. Hailey, the server was rude and had a nasty attitude.

I wanted to share some feedback from my recent visit because I truly enjoyed this place. The food—especially the chicken—has always been a highlight, and I’ve had great experiences here in the past. However, during my most recent visit (June 25), I noticed some changes in the service that were a bit disappointing. The new staff member at the entrance didn’t seem as welcoming or guest-friendly as we’ve experienced before. While I understand she may still be in training, I believe the responsibility falls more on her trainer or manager to ensure she’s well-supported in providing good customer service. There were also some service-related issues: • Our food arrived, but we had to ask for utensils and plates. • When it came time to pay, the pen was left on the table without explanation, and we weren’t sure how to proceed with signing. • A staff member working in both the kitchen and serving area seemed quite defensive when I politely asked if the air conditioning was working in the back. I simply mentioned that it felt cooler near the entrance, but instead of a calm explanation, I received a lengthy response about the weather, which felt unnecessary. I was smiling and speaking politely, and just hoped for a simple answer. No extra place for the chicken bones. In addition, even something as basic as steamed rice need to wait 30 minutes , which was surprising, so we skip this. Please know that I’m not writing this to criticize or degrade the restaurant. I genuinely like this place, and these comments come from a place of wanting to see it maintain its quality—especially in terms of customer experience. For now, I may opt for takeaway instead of dining in, but I do look forward to continuing to support your business.

Second time here and it’s amazing! The chicken is super crispy and the sauce was delicious. We had the Seoul sampler and japchae, both things had so much flavor. The staff were friendly and patient. I wish we lived closer as this would be a frequent stop for my family and I. 10/10 recommend, give this place a try.

Receipt proof that I ordered a family meal that feeds 4-6 people. It comes with a 5oz side of corn (literally a one person portion.) and a small bag of fries. Bonchon should be ashamed of themselves for charging $45 for a meal without family sized sides. I was also charged for zucchini that was so burnt its black. I called to ask why we were only given single serve sides for a family meal and was told "that's just how it is." They offered a refund on the zucchini IF I brought it back to the store. It's a shame, I used to love coming here with my friends. But I'll never go here again. Charging $65 and I can't even feed my family of 4 is robbery. I cried after getting off the phone with customer service because I wanted to splurge and get my family a nice dinner and it doesn't even feed everyone.

Came here a couple years ago and the food was not good. Went back today because I thought maybe, with all the reviews, the chicken had gotten better but no. The legs were either old or fried so hard they appeared to be old. It's difficult to make a chicken leg dry but all 4 of them were and fried extra extra hard. Definitely not the Bonchon I used to have in CA. Never again.

The server on 6/18 at 6pm was unprofessional and kinda rude I ask to sit at a specific table she said no I could sit at a different table but the place was empty ! Then she brought us our check right after she brought our food which made me not want to order anything else. I felt rushed and unwanted in this establishment . Food was great but I can find a different Korean spot after today . Won’t be leaving a tip Good food bad service

The food is good but the sizes are way too small for the price and the salad was 13.00 for a single tender and a small side salad with kimchi and onions. This was definitely not worth the price.

While still a great stop for some great food I felt a few of our items were over cooked this time. My bao buns while flavorful the meat could’ve been cooked a tad less. It was a bit tough to chew. The potstickers were amazing with half and half of the sauces. My bibimbap spicy and delicious. Service was good and Amy delay was addressed. Vibe is pretty basic, but welcoming and enjoyable. Prices fair for the amount of food you receive.