Courtnie Clemens
Google
We wanted to celebrate my brother's 30th birthday with a special dinner, and I love the view from Bonnie's at the SO/ Hotel. We emailed to make a reservation for the terrace, and although we thought it was confirmed, it turned out it wasn't. Upon arrival, the hostess advised us to go upstairs since they had no record of our reservation. It wasn’t busy at 7:30 pm, so we were hopeful.
However, the host upstairs seemed to be on a power trip. When we explained our situation, he dismissively said he would decide whether we could stay, and when he finally gave us a table, he condescendingly asked, "Happy now?" Fortunately, our server was amazing and helped improve our mood. The cocktails and food were enjoyable, but the view was the real star of the show. As we were leaving and dancing to the music, the same host walked by and sarcastically remarked, "Wow."
I'm not sure if being judgmental is part of their brand persona, but it was a significant turn-off for an otherwise memorable evening.