Ken C.
Yelp
I like Books & Books. I've been to many of their events and to three of their locations. Always been impressed. However, this past Saturday night (05/14/16), I went into the B&Bs in Bal Harbour. It was 8:54 PM, so it was, in fact, close to Closing Time. Nevertheless, the gentlemen who was working watched the two of us come in and never said a word. Then, not 30 seconds after we entered, the clerk turned off the lights and announced that they were closed. I found this to be extremely rude. I understand wanting to close on time on a Saturday night but just don't shut the lights off when it isn't even 9:00 PM yet. Tell us when we first enter that you're closed. It was clear that the clerk is not an owner but, rather, an employee, so customers probably don't mean as much to him. But, c'mon: at least tell me you are closing in five minutes and ask if you can help me find something. As a matter of fact, I knew exactly what I went there for and was on my way to pick it up when the lights were turned off. So, stopped by Barnes & Noble on the way home and bought what I wanted there.