Allison W.
Yelp
This place's quality has decreased. I came more last year and the staff were more friendly, and the drinks tasted better. Now, the staff are cold towards the customer, barely smile, and don't seem to care about making the drinks. The girl taking my order barely spoke any words or smiled at me and I would expect more from a coffee shop cashier because those are usually the chattiest.
I got an iced chai and it literally tasted like milk. I'm glad the milk tasted fresh, however when I order chai, it's probably because I want to taste chai. I actually went back and asked if they could add more chai flavor, which they did and I appreciate.
IMPORTANT NOTE: if you work in the building or at JPMC, ask for the "building discount". It's 20% and that's like $1 off their lattes. So worth it.