Bootshaus Grill & Bar - Hafencity

My recent visit to Boothaus Hafencity left much to be desired, primarily due to significant service issues that overshadowed an otherwise mediocre meal. To start, I ordered a mocktail but was mistakenly served an alcoholic drink. While the waiter apologized when I pointed this out, and the drink was rectified, no compensation was initially offered. It wasn't until I specifically requested it when the bill arrived that any form of compensation was provided. We also noticed that our server gave a detailed "knife talk" to all other tables, explaining the different steak knives available. However, when our food was served, we were simply given a generic knife and it was just placed on the table, with no explanation whatsoever. Later, our side dishes were also brought out incorrectly, requiring another correction. Finally, when we were ready to pay, the same server spent a good ten minutes chatting with another table, completely ignoring us and another table that was also patiently waiting to settle their bill. These repeated errors in service and a clear lack of attention really detracted from the evening. As for the food, it was just "alright." The steak was nothing special, and I've certainly had better elsewhere. The sides were also uninspiring and didn't elevate the meal in any way. Overall, while the food was acceptable, the poor service was the main issue. The lack of proactive compensation for their mistakes, the unprofessional demeanor of our server, the noticeable disparity in service between our table and others, and the extended wait to pay were particularly frustrating. I wouldn't recommend based on this experience.

Very stylish and nice looking restaurant. Has a cosy atmosphere with great ambient. You need to reserve in advance the table. In addition to the standard menu they also have a seasonal one. A great selection of meat (of course), but also you can find some great fish and veggie options. Good selection of wines. I can recommend beef tartar, coleslaw salad and broccoli sprouts (you know your meat, I am sure :)). A nice touch is that they give you a variety of knives to choose from for your meat. Our waiter was very attentive and chatty, making sure we are having a nice time. Prices are rather high, but the quality of food is very good too, so it is worth it.

The restaurant is located on a beautiful spot in a really nice neighborhood. The service is amazing and the starters were out of this world. Only the wagyu burger did not impress me while it should for the price.

Very expensive restaurant in the Speicherstadt area near the philharmonic center. They have a beautiful outdoor area as well as a very nice interior. The prizes are really up there though and for that it was only alright. They did not have any kids options and only one vegetarian dish, which was so oversalted that we couldn't only eat half of it. They had a Scholls filet as a special which was a huge portion and was very nice presented. The ribs were tasty as well. Service was friendly but took long in-between as they were very busy as well. Even though it had the nice location, I would probably not go back. Hamburg has better options.

Great food and a wonderful ambience, right on the harbor. Extensive steak menu, and my spare ribs were very good indeed. The food here is somewhat expensive, but the quality holds up the price quite well.

Going to Bootshaus Grill & Bar is a really special and enjoyable experience. If you're lucky enough to sit out on the terrace, the view of the boats and water is just beautiful. The food especially the steaks is super tasty and cooked in a unique way on a special grill. The staff are super friendly. It’s one of those places you definitely want to come back to.

We arrived on time and were told that our table was not ready. We were left waiting at the bar for 20 mints without any apology nor offer for a drink or anything. All in all it took us 35 mints to place our order. The waitress was very friendly and did a good job. The food was absolutely delicious, but the bad start didn’t leave a good impression. Also the entrance door was left opened all the time and with people smoking outside the smell was coming inside. Which is not pleasant when you are eating. Giving 3 starts because the food was really good.

Best food I have so far in Hamburg and exceptional service. Will definitely come back here on my next trip.

The food and drinks are FANTASTIC but the bat tender Ian is off the chain AMAZING. The Moscow Mule that i had was AMAZING. This place is worth every penny. You're going to love it.

The place has a great mood. The service was excellent and the food was very tasty and cooked perfectly. It is a little pricey but we'll worth it. I highly recommend the corn soup with chorizo as a starter.

We were greeted at the entrance and seated at a table with a view of the waterway. The staff were friendly: the owner, our waiter and the chef. We ordered the tomahawk steak...even resemble one. Cooked to perfection, melted in our mouths. Side order of mashed potatoes and white asparagus. Presentation of the dishes lent to photos to share. Don't hesitate to visit this establishment.