Bernd Kemmler
Google
We’re in the process of organizing a zipline tour at Tree Trek in Boquete for our son’s birthday. The location and activity look great, and we’re really looking forward to it.
However, our experience with the reservation process has been confusing and frustrating. When my wife first visited the office to ask about a group reservation, the staff clearly told her that there would be a group discount for 8 or more people — reducing the price from $65 to $56 per person. Based on that, we went ahead and coordinated with the families of our son's friends, and we managed to confirm 8 participants.
But when we returned to finalize the booking (and spoke with a different staff member), we were suddenly told that the discount only applies to groups of more than 10, which contradicts the earlier information we were given. No apology, no flexibility — just a change in policy without explanation.
We haven’t done the tour yet, and we still hope it will be a great experience for the kids. But clear and consistent communication is really important, especially when families are making plans and budgeting around what was promised.
We’ll consider updating this review after the tour.