Katie Hallock
Google
I really hate to give a 2/5 because the food was really solid and our waitress was great! But the wait and the way the hostess (and a manager) handled it was really frustrating.
I arrived at 1p on a Saturday and was told it would be a half hour wait for our party of six (including my six month old). I was okay with that considering my out of town guests hadn't arrived yet. I figured that by the time I used the restroom, got my little boy settled and they arrived, things would move along. Well, it got to be 1:35 and I went back to the hostess station to check in. She did apologize for the wait, but said that they were clearing off our tables now.
So I went back to chatting with my guests. But time went on, and on, and on. Before I knew it, it had been an hour. I checked in again, she assured me that the previous party just now left, and they were now clearing the table.....so....the same answer she gave me 25 minutes ago??
A few minutes later we were finally led back to our table. The nook meant for my baby's stroller was SUPER tight. After our waitress noticed me struggle-busing with that she told me that the sliding door behind me could be opened further to give us more space. How sweet of her to tell me!!! Why hadn't the hostess done that?!? She saw me having a lot of trouble trying to get my little one settled, but just stood and watched.
Worried about slow service, we all ordered almost immediately. Our food did come out in a timely manner. And it really was quite enjoyable.
Another woman who I assume might be part of management came by later and thanked us for being so patient during our wait. Again, I felt like I was just being placated. I felt like they were simply going through the motions and saying what I wanted to hear. But don't apologize, do something about it!
At the end of this experience I just felt embarrassed that I had suggested such a place to my friends and out of town guests. They were nice and didn't complain and I had my hands full with a fussy baby and didn't have the opportunity or mental capacity to say something at the time. But I really felt bad that this was the experience I gave to my guests. I'm not sure if I would recommend this place to anyone based on this experience.