Borgo dei Conti Resort Relais & Chateaux

Stunning grounds but a little isolated. The spa and garden suite room were beautiful. Definitely room for improvement in regards to the service and restaurants. Emailed the team 3 weeks in advance about wanting to do a wine tasting, but they only booked everything the night before we planned to go. Had a tasting at 12 and one at 4pm, but had to pay for the car service for the entire day ($600). Asked if there was another vineyard to see and were told it wasn’t possible, so we just sat at the first winery for 3 hours paying for a driver. The restaurant food was great, but was advertised as a casual option. It was much more expensive and fancy than expected. They said online and during the tour it was a pizza place, but there was no pizza on menu. Enjoyed our stay, but as mentioned plenty of room to improve for the price of the resort. Emailed them last week expressing concerns and never got a response which was disappointing. Would be great for families or people who just want to stay at the resort.

What can I say about the location. You enter through an arch, and follow a driveway that takes you to the main house. Great touch of class and beauty. The main building is authentic to the storied life it has had, with updates bringing in the modern amenities necessary in today’s hospitality. |We were there for lunch, so let’s talk about that. The service is courteous and friendly, with everyone in period attire, adding a great level of authenticity to the atmosphere. The lunch menu had a great selection, including vegetarian options. Special shout out to the homemade bread mix, which was delicious. My wife had a mixed salad and the vegetarian pasta, which were both excellent. I had the cheese selection, local and very tasty, and the borgo burger, which was massive and full of flavors. We finished it off with the tiramisu and baba’, both just as great as everything else we had. Overall a great dining experience, from every aspect. The tour after lunch was an excellent touch, which we both appreciated very much.|Bottom line: if you are looking for a dining experience, then you won’t regret choosing this wonderful location.

We stayed here for 2 nights whilst touring Tuscany. The property is breathtakingly beautiful, approached by a long driveway up to an impressive main building (the resort comprises of several buildings). The welcome was warm, with a tour of the relevant aspects of the property, and a lot of information that is hard to remember - at least it was for us (in our sixties). There is nothing written down … more on this later.||The rooms are generously sized with a modern decor. We booked an executive room and were upgraded to a “junior suite”. The room had no seats, except for a singe armchair on an upper level, making it difficult to sit and talk together in the room. There is a massive amount of storage, and everything worked well (no problems with air con for us).||We decided to have an aperitif in the bar before dining, but after 15 minutes they still had not brought the wine! I had to go and ask to be served! There was some issue with the wine we chose, but they should have told us right away. Later we asked for some printed information about the hotel and its facilities, and were told there is a QR code to scan in the room. After dinner we searched in vain for this QR code, went down to reception to ask for it, and were then given a print out in Italian! Later on they brought the menus and wine lists from the two restaurants to our room as well! It was all a little odd - why not just display the code on the screen in reception and let us scan it?||Dinner was excellent. We dined in the more informal restaurant above the pool,and the food and service were ver good, especially the sommelier, who helped us choose an excellent wine to accompany the meal.||This property is very beautiful, the pool area is excellent, the rooms are well equipped and the restaurant is excellent (we did not dine in the Michelin starred one). However, the service, and the approach to service did not quite match the setting. There was a general lack of presence - we had breakfast at 7am when the service starts, but had to find someone to come and serve us!||This could/should be a 5 star visit, but even though the manager gave us a handwritten apology (and a jar of honey from their local apiary) as an apology for the poor service, I can still only give 4 stars.

The castle is beautifully renovated and the SPA is beautiful but there is a room for improvement for overall services: on the website our room was supposed to have a soaking tub but in reality it did not; our room was not in the castle building so it was looking much simplier vs images; the wild berries at breakfast had mold and the temp in the room was showing as 19C but was closer to 23-25C (very hot at night). The pool is very relaxing and the location is superb to get some silence.

It's like stepping into a different world. The gated grounds of 7 acres of peaceful nature and top notch staff that tends to your every need is incredible. From formal elegance to luxurious pools and spas and massage therapists and Michelin dinning. The rooms are large and the beds are so comfortable and the linens feel like the best there are. Every time you re- enter , the housekeeping is perfectly done making you feel like you're the first person to occupy the room. The laundry service is pricey, but it is available and wonderful. The professionalism of the staff cannot be underestimated, with their helpful and personal attention to taking such good care to make your stay, a memorable, life long memory. After a week's stay, it was hard to leave and getting to know most of the staff, it felt like we were leaving friends or family. The beauty and peacefulness is amazing.

I really enjoyed my short stay in Borgo Dei Conti. It's well worth a visit, especially since there are lots of beautiful towns in the area - I only had time to visit Solomeo and Panicale this time around, but you could spend weeks driving around this part of the country without running out of places to visit. ||My room was excellent. Dinner was good, but not great, and the same for breakfast (the iced latte was the highlight - surprisingly good). I have no major complaints about the hotel, the only reason I gave it 4 stars rather than 5 is because nothing really blew me away either. But I would definitely consider a return visit.

Just returned for 4 nights at this lovely hotel after its long renovation. I was traveling with my wife and adult daughter and we had two rooms. We booked our rooms through Amex fine hotel and resorts which included free breakfast and room upgrade. I had booked executive room for my daughter and her upgrade was to a slightly higher category room with a small viewing room up a flight of stairs. Our room was a deluxe suite and we were given a patio suite as an upgrade. The rooms were both very nice. Our suite was huge with small patio and very nice bedroom and living room. The decorations were lovely. The biggest issue of the room was the air conditioning. During our visit it was quite hot and the a/c in our suite room could not cool the room to a comfortable level. The manager of the hotel was very apologetic and brought us a fan to help and assured us they would address the issue after we left for future guests but the lowest we could get the room at night was 76 to 77 degrees which was too hot for us to sleep. My daughter’s room cooled to about 70 her room was better in that regard. Additionally I found the mattress to be too firm but my wife and daughter felt it to be comfortable. Other positives were the staff were all friendly and the manager really tried to help make our stay enjoyable. The grounds were lovely and the pool was the perfect temperature. We had breakfast every day which was nice but not quite to the level I expected given the cost of the rooms but still very good. Dinner by the pool was very good with excellent pizza and pasta. We also had dinner at Cedri which was a big disappointment. We did the chef tasting meal for 155 euros per person. The dinner service was quite slow with meal taking almost 3.5 hours. The food had a few good courses but several courses were not very good. They did have an excellent wine list at reasonable choices. For the price and service at Cedri I would not recommend eating there. Overall, the resort is lovely and a beautiful setting. Had the air conditioning worked I would have enjoyed our stay but 4 sleepless nights in the heat really put a damper on our experience. If you could be confident the air conditioning was fixed I would not hesitate to recommend this resort. Given the managers eagerness to make guests happy, I think he will get it working and maybe with more time and training Cedri will improve. The area of Umbria is quite lovely and the hotel is a good base to explore perugia, Assisi, Spello etc. Don’t miss having dinner at Lillo Tatini in Panicale. It is close by and a great experience.

Imagine stepping into a setting so enchanting that you feel like you woke up from Renaissance dream. The setting and the guest experience is angelic, other worldly and utterly magical. Truly words don’t come easy because there are no words for this to even begin to describe the indescribable dedication to excellence. From the moment you enter the fortress, you become aware that the rest of the world no longer exists. The staff embraces you with a reverence of their surroundings with sincerity and Grace. They exude humility because they realize that they are equally blessed to be a part of this poetic journey. Every detail of the composition of nature and architecture are in perfect harmony. The labor of love is apparent in the seamless desire to serve the guest in every imaginable creature comfort. Yet, the word decadence is not really appropriate here because there is zero ego as if It is their only pleasure to make you feel the presence of gratitude. Really?…fresh squeezed orange juice from Sicily and honey from the hives on property are just a starter…If there were more stars available I would give it 10 stars because this experience is what you hope heaven can be! Oh forgive me… one last treasure not to miss is the Umbrian olive oil they present with every meal.