S S
Google
Our stay at Borgo San Marco was deeply disappointing. Despite its aesthetic appeal, I would give it zero stars if I could. The service is virtually non-existent. You can wander the hotel all day without encountering a single staff member. If you need anything, you’re on your own to fetch it and pay for it yourself.
The air conditioning in our room was ineffective, blowing only warm air around 80 degrees (basically no AC for 5 nights), leaving us sweating throughout the day and night. For the price we paid, we expected basic amenities like a functioning AC (this was the worst), attentive service, and a sense of being catered to.
The hotel’s approach is utterly inconvenient. Ordering food or drinks involves scanning a QR code that seldom works. Need towels? You have to walk and get them yourself and remember to return them. Want water for the room? You’re expected to go out to a store and buy it yourself. They provide absolutely nothing for guest convenience.
Complaining about issues is futile; the staff responds unprofessionally and defensively. This unprofessional attitude was evident even during breakfast. Our one dinner at the hotel was underwhelming and subpar, adding to our disappointment.
In short, I strongly recommend staying elsewhere. There are many beautiful places in the area, and we deeply regret choosing Borgo San Marco.