BoSa Donuts

Went in with the kids purchase 3 donuts, ate them in the parking lot. Immediately returned and purchased a half dozen. Nice soft and not too sweet. Today is Jan 17 and I’ll be coming here everyday until we leave on the 19th.

We come here a lot.. And usually we're very happy but tonight was a little frustrating.. These are large sizes but only filled half way with the actual smoothy and the girl tried to be sneaky and fill the rest the cup with whip cream. Because really? At $7 a cup you should be filling the cup up all the way. Do you think your customers are that stupid? Do better Bosa. If not lower your prices.

Donuts are decent. Lots of cake donuts, which I'm not a fan of. A little expensive to me (just under $20 w/tax) for a dozen donuts that were all regular donuts. Where I typically go is cheaper, but these guys were close, so... And, you'd think they'd take a portion of their profits and make the store look better. Place is pretty grungy looking and probably hasn't ever been remodeled. Everything looks like the late 70's or early 80's.

Trevor’s across the street told us about this gem. Their donuts do not disappoint. Bear Claw is a winner and so is the classic Apple Fritter.

Another stop at my favorite donut shop chain, Bosa Donuts in Phoenix, did not disappoint. We grabbed an assortment of donuts, coffee, and strawberry croissants. Despite the place being busy, the service was fast and pleasant. The coffee was hot, delicious, and made to order, complementing the fresh and tasty donuts perfectly. The strawberry croissants were a delightful treat, adding to the overall enjoyment of our visit. Bosa Donuts continues to be a top choice for a quick and satisfying stop for coffee and pastries. Highly recommended for anyone looking for delicious donuts and great service.

I ordered a dozen of donut holes and a large taro milk tea with bobas. I was satisfied with the fresh taste and service. There are many kinds of donuts to choose from.

This is all you need to get the party started. One long John covered in that sweet gooey brown sauce and you’re bound to have an orgasmic reaction. Either go here or never eat another donut, poser.

No bells and whistles and straight to the point type of joint. Whether it’s 6:00AM or 9PM, they’ll always serve you with the best service and the best donuts. The thai tea hits the spot every time.

Coco was the best!! All of the Donuts we tried and jalapeño ham cheese croissant are so good!!

I absolutely love the products here. Vietnamese iced coffee is done with justice here. The dozen donut holes is also a great a deal. The late night hours are super clutch. I love bosa donuts. But Please, for the love of your shop, upgrade your mic system. I should never have to yell or be yelled at for my order to be taken. It makes communication at the drive through so difficult. My order has been incorrectly placed multiple times placed due to the mic. It also makes it harder to add other products to the order. I was hoping it would just get better overtime but it hasn't, so alas, here is a wholehearted honest review.

I went to drive thru and ordered a hot drink and a donut. The person ordering seemed very distracted and was doing some tasks that I can hear since she left her microphone on. After making my order and a long 40 second pause, she asked if that's all. I said yes. I get to window and she hands me a cold drink. I said sorry but, I ordered a hit drink, she still tried to give it to me and said they cant make it a hot one right now. (I believe this was a choice as they gsve no other reason to not being able to) I said no thank you, I would like a refund for the drink. I was given a refund for my entire order so, without going through the process of asking for my donut, I just thanks and lefts. Comment, get your act together and pay attention to your customer. Communicate as expected within thr foundation of customer service.

This place does decently well with customer service and food but the prices are just so high a 20 ounce drink for $6-8$ is alot

My family and I have ALWAYS been huge fans of Bosa Donuts since we moved to Arizona. The past couple of times that we've gone to this location, the service has been questionable. Today, i am a little disappointed by the lack of customer service and improper drive through etiquette at the Arcadia location. Pulling up to the outdoor menu, the woman taking my order acted super annoyed and rude, and had zero respect when talking to customers (both myself and the man behind me, who was just trying to order a sandwich , and it was probably his first time there by the sound of it). Once I got to the window, the woman asked for my payment, and having been there multiple times, I usually tip and always plan on tipping. This time, I paid with card and the Ipad was taken before I could choose a tip option. Which, most people wouldn't mind, but i find that a little strange. I'll be curious to see what the final charge is when the statement posts in my account. Bottom line, this is my first review on yelp ever, and if your service is not what it's supposed to be to the point that it pushes someone to download yelp, you need to do better. Having worked in food service myself, I know how stressful it can be to run an establishment like this, but there isn't an excuse to not be polite to your customers. Bosa, I highly recommend either giving your employees a training session on proper customer service skills, or finding new employees because we hold you to a high standard. If it had been any worse, you would've lost a family of loyal customers who really love your restaurant.

The best donuts (I've tasted) in Arizona. I tried two locations and they're equally fresh. Also love the use of ample filling in their donuts.

Exactly what it should be. Great value. Love this place every time. The people who work at this location are always the nicest and the donuts seem fresh. Super yummy!

Worse donuts I have had from anywhere. Ordered donut holes and an apple fritter, it was fried so hard I couldn't eat it. Won't be going back here again

Last time I physically went in was MAYBE! Hmmmmmmm 2023? Food! I think I Tried Everything & It Was Pretty Good! Service! ALL locations That I've Personally Went Into Were BY FAR AMAZING! Even the COOK GREETS YOU Ambiance! 3 Words "Feels Like Home" Best Regards, Yoyo The Cosmetician

Light, fluffy donuts! The pumpkin spice donut had TOO much spice in it. The nutmeg was a little unpleasant.

Awesome donuts at this location..highly recommend them very yummy and fresh good customer service

Good donuts but the customer service especially the drive-through is so rude . I couldn't hear the voice box so I pulled up and got a very rude employee. Sorry if I can't hear you just trying to make it easier.

I purchase 3 dozen donuts from Bosa every week in Mondays and Fridays for my coworklet's. I've been doing this for so long, all the women who work there know me and my order. (10+ years) I found out today from another customer that the employees don't receive my tips electronically when I pay. This is totally disturbing to me. I asked the ladies if this were true and one of them reluctantly replied that they only get cash tips. This means the only tips they ever received from me is the week before Christmas when I stop and get 10 $100 bills to give each one of them. I've know them for years, I've seen them bring family members into the business and watched some of their kids grow up. This is illegal and needs to stop right now. I will boycott this company and publish this everywhere I can, along with reporting them. please only tip with cash or nothing at all. It is generally illegal for an employer to keep tips that employees earn, including tips received electronically. The Fair Labor Standards Act (FLSA) prohibits employers from keeping any portion of employee tips, regardless of whether the employer takes a tip credit or not. This includes tips received through electronic payment systems

Took a drive from Phoenix downtown area to check out the area. Glad I didn't let the commute traffic discourage me. A nice young lady was very nice and prices were excellent. She took the time to explain the type of bear claws they had. Excellent flavor and taste. I will have to come by next time to try others.

Breakfast sandwich is so bomb on a croissant! Plus solid coffee and donuts for a reasonable price.

The coffee here is genuinely delicious, BUT apparently ordering more than one flavor is treated like a crime. All I wanted was a simple caramel hazelnut coffee on my lunch break, but the woman taking my order made sure to repeatedly (and rudely) 'clarify' it four times, complete with a nasty look on her face. When I asked for a LARGE, she condescendingly corrected me that their sizes are 16oz and 24oz. I ended up switching to the 16oz just to avoid giving them more money, only to be overcharged. Here's the kicker, I paid more in person for a 16oz with two flavors than I regularly do for a 24oz with three flavors through doordash. Make that make sense. I work 12 hour shifts, and this was the first time I decided to stop in instead of ordering online. Honestly, I regret it. The coffee is great, but the customer service is shockingly rude, judgmental, and unwelcoming. Why treat paying customers with such hostility? This is the last time I'll be giving this company my money. This happened at their store on pinnacle peak. My family loves to get donuts from the Lake Pleasant location, sad to see that good customer service is not an important factor for Bosa.

Ordering bosa late at night usually means you will get old dry doughnuts from the morning. Tonight they were amazing, maybe they are making them more often.

Staff could learn the drive thru menu. I give them the order number listed on the menu and they always ask "what is it?" They seem clueless as to what they offer at BoSa. Communication is terrible, I'm also having to repeat my order number of times and they still get my order wrong. Even taking payment is a struggle for them.

Bosa donuts are a Phoenix Arizona staple! They are delicious and a great way to show yourself a little love after a long week. Pros: Friendliness: Bosa donuts are prepared and served quickly and all of the staff have a smile on their faces! I've always received good customer service at Bosa donuts Donut quality: the quality of the donuts is really solid, as well! A variety of different types of donuts-- my favorite is Boston cream, but every donut I have tried has been pretty awesome. Price: Prices here are reasonable, especially when you buy 6-12 in bulk! Accessibility: There are many Bosa donut locations across Phoenix and I find their product and service to be generally consistent overall. Cons: Not necessarily a con, but an observation-- I feel like these donuts can be a bit heavy. If you are used to eating Krispy Kreme, you will find this donut to be heavier and likely a bit more caloric. They can be a little more "cakey" and not as flakey overall

I feel compelled to leave a negative review after my recent experience. Let me start by saying that I love Bosa's croissant sandwiches. However, I bought two smoothies for my lady and me, and they had a strange aftertaste. I called the place to inform them of the issue and to see if I could get an exchange. I still have our drinks, so they can see we couldn't drink them and know we're not trying to take advantage of them. However, the lady I spoke to told me they don't offer refunds and that I should have tasted the drinks before leaving the drive-thru. Then, she hung up on me. I sensed her frustration when she took my order over the intercom. So, if anyone reads this, I recommend not spending your money at this particular Bosa Donuts or any other place where you're not appreciated but merely tolerated. Customers, especially loyal ones who spend hundreds of dollars, deserve better treatment. I'm not trying to be difficult, but I don't recommend spending your hard-earned money at this location.

Really delicious food, fantastic donuts probably the best I've had in a long time. I love the double mocha. The breakfast sandwiches for dry in a bit bland. It's the only reason I didn't get five stars. If I ordered them again, I probably ask for something on it other than just the egg bacon and cheese. ( there was nothing else on them)

The donuts here are always good (especially the donut holes) and so are the smoothies. But it seems like something goes wrong each visit. Most recently, we were given the wrong change. The time before, we ordered three hot chocolates and only one actually tasted like chocolate while the other two just tasted like hot water (even after stirring them). There have been a couple of other less than ideal experiences and we always tried to give it another shot but I think we might just have to go to some different Bosa locations.

THIEVES!!!!! I was double charged $20.84 for a purchase made in drive thru on a Saturday morning. The lady, whose English was very poor, asked me to tap my card again saying the transaction didn't go through the first time. I had a bad feeling and was almost positive the charge went through the first time. When I looked at my charges once I got home, I saw it was charged twice. I went back in and told them, but their system shows that the first charge was made at 11pm the NIGHT BEFORE, which I did not make! I sat on hold with my credit card company for 20 minutes, and they assured me they will resolve the issue. Thank you, Bosa Donuts for stealing from me and then insulting my integrity. You have lost a customer of nearly 6 years. Very disappointed

Donuts 24/7? Yes please. I have never been to the store myself however everyone brings them to the office pretty often and who am I to say no to free donuts. I always choose the chocolate glazed donut but the chocolate cake donut is good too. I sleep better at night knowing there's a donut place open 24/7 in case of an irresistible crave.

Terrible service. Really hard to communicate with the staff, and so STINGY!!! I asked for extra creams cheese no my bagel and they wouldn't give me any or sell me any!! I asked for a cookies and cream shake and it was all water, ice, and powder!!!

I ordered 4 ham and cheese croissant sandwiches only to go home and find out there's no cheese and and a small mangled piece of ham stuffed in a corner inside the croissant! Wth? Now I'm hearing Bosa was just written up in one of the local newspapers with all these sanitation issues ??!! What a way to self ruin a business that was once loved!

Great donuts. Some of the best in Phoenix. This place never disappoints and the price is not horrible.

Donuts are always fresh at this location, any time of day that I've ever stopped in. I'm usually not one for chain food spots but this place is just different. The service is fast to get you on your way and the people behind the counter generally always smile and greet you without talking your ear off. Stop by with confidence and check them out!

found this place when we were leaving a pizzeria... the donuts were fresh... the service was really fast! love love their vanilla filled donuts and the butter donut. It melts in your mouth and isn't as sweet as other donuts I've tried.

Bosa Donuts 59th Ave and Baseline Saturday 10-21-23 Day 2 I will post this until I get a response from Bosa Donuts Good customer relations in business is priceless. Bad customer relations can cause financial ruins. Would you risk the success of your livelihood over $3.59 + tax? I sent this complaint on Bosa Donuts website. Will they respond? Employees refused to make good on a large hot cocoa that was extremely watered down. No refund or equivalent substitution of merchandise. They refused to give their name or the manager's name. I have relayed my tale to four strangers, Bosa D website , and Facebook. This should not have been this hard. Why get your business's name trashed for a ridiculous reason?

Everyone who slim/lean and 6'1 should stay away from the muffins. They might be adding too much Sugar . My first bite was not pleasant , nearly took me out of the game.

Excellent donuts and breakfast sandwiches. I didn't try their smoothies, but the Vietnamese ice coffee is very good. They also accept order ahead if you are in a hurry. I removed a star because they do not have croissant in the morning when I order my sandwich.

Delish donuts here! Love their buttermilk donut. There are some cons though at this location.. 1. menu is worn out at the drive thru, you can't read anything clearly and it does not list price. Almost makes you think it is closed. I also wish they had cream cheese muffins which are offered at other locations. I am in agreement with other reviews that staff could be friendlier.

We stayed close and just happened to walk by and ended up eating breakfast there four days while we were at a convention near them. Donuts and pastries were plentiful and every one was fresh and done perfectly. We had a breakfast sandwich a couple of times on an English Muffin and it was hot and cooked quickly to order. Very kind and helpful counter service. Not many inside tables but plenty of spots on the covered patio. Worth the stop if you're in the area.

One of my favorite Bosa locations, my coworkers and I get a dozen donuts for one another's birthday (large team so usually at least once a month) and at 7 am every time the employees are always so helpful and quick, even with a big line!

Every neighborhood needs to have a good donut shop. On Indian School Road is Bosa Donuts. With people lining up for these sugary treats. I saw people walking out with three to four dozen boxes of donuts at a time. All the greatest hits are here- maple logs, old fashioned, glazed, pink frosting with sprinkles. I was in donut heaven. The service is fast and friendly. There were two to three employees helping customers get their donuts at the same time. So your in and out with a dozen donuts and a coffee in no time. They also have a drive through. Support local business especially the good ones. In this neighborhood they have Bosa Donuts and the neighborhood is better for it. Get your donuts here.

This Bosa is our go-to spot for "donut day" aka any day that I pick up donuts for my kids. I'm here almost weekly as typically Saturday is "donut day" in our house. I'm typically pretty good and stay away from the donuts myself, but every now and then I give in to a bite and then forget about it... I become a donut-a-holic and can't stop! You can't go wrong with whatever your donut preference is from vanilla or chocolate sprinkles, old fashioned, glazed, or so many others. The donut holes are delicious and a great bang for your buck! Bosa does donuts well and consistently, and the added bonus is that they have a drive thru window and they are open from 5am - 10pm daily. But "do-nut" take my word for it... check it out for yourself! Enjoy!

Boss Donut Alert! I'm still dreaming of the apple pie donut I had here on my last visit. Believe it or not, this was my first time having such a donut, and I am crazy about apples. Located in a strip mall with ample parking spaces, Bosa is open nearly 24 hours a day. A group of us wandered in here at 9 in the evening on a Saturday, craving sugar after a long day of bar hopping. We were immediately greeted by a friendly proprietor behind the counter, and were pleased to find a deserted store in which to munch. They have a crazy selection, too. I nearly picked a maple bar, but ended up settling on my apple treat. I did take a bite of bae's maple bar though, and it was fantastic. These donuts are fresh and pillowy, melt-in-the-mouth good. Stupid good even. The donut I'm raving about was stuffed full of fresh and flavorful apple pie filling. This donut rivalled even the famous Rainbow Orchard apple cider donut. I'm not kidding, Apple Hill Fans. I am so stopping here the next time I visit my Phoenix bestie. I've got my eye on the Boston Cream. Bosa is a MUST. Ps they have food food and boba drinks too!

Super good donuts. I walked in anticipating getting a half dozen and walked out with a dozen, they all looked just so good i couldnt decide. Price point was good, and the donuts were as good as they looked.

Our group was in the mood for donuts and are glad we chose Bosa over DD. The donuts were very fresh and had delicious cream in the filled donuts. My apple fritter was yummy, and I'm glad I got the huge one. My iced tea was super strong. I kept adding water to it and it lasted nearly the entire day. Great coffee & hot tea selections available. The vibe is a tradition donut shop along with some Asian drink choices. It works. The gals were very kind and helpful.

Having a donut shop near by that's 24/7, really fulfills the late night cravings.. But! It doesn't when you get to the spot and the menu options are LIMITED.. I sadly didn't get the donut I was craving and had to settle. The donut didn't taste fresh as most 24/7 places would be. When asked the employer when they baked the donuts. I was told the baker comes 10-12 and that means they bake for the entire day.. so it's not a full menu at any time. Be warned! ( I heard this place was one of the best in AZ) I'll give it another try during the day, I give this a 3 1/2 stars because of the lack of inventory options and lack of freshness taste.

My family come here every weekend and it's always delicious! I got my ham cheese and jalapeno croissant today and it was so fluffy. Thanks to the baker!

Oh my goodness I've heard a lot of things about Bosa donuts but to be honest I thought everyone was just hyped. No, this place is on fire. Truly one of the best donuts I've ever had and I say that as someone who doesn't really care about donuts. Highly recommend this as a great spot for a sweet treat.

No frills, but absolutely perfect donuts. Apple fritter, buttermilk, old fashioned - all incredible. Can't go wrong if you like the classics

Without a doubt Bosa is a treasure. I have never been to a location that I was treated less then family. I mean that in the bestest of ways. It's a bonus that the food ROCKS! GIVE THEM A TRY!!!!

Not a fan of companies who double their prices simply because they can. I'm sorry, but I'm sure donuts don't take that many expensive ingredients! We're not going there anymore. We're not giving our business to places that are greedy like that and take advantage of their customers because everyone else's prices are going up!

Jordan gave me the wrong sized straw, but otherwise was very pleasant. Kim was very helpful. 10/10 Service.

Great basic donuts and they are open 24 hours a day! Sometimes they are out of items and they only make cruellers on Friday and the weekend. The girls working there are not particularly friendly, but they get orders out quickly. I'll continue to go here for all my donut needs.

Just came in for a quick donut fix. Staff is a little prickly and they are your simple neighborhood no-frills donut place. Got the chocolate w/sprinkles and maple glaze donuts. I will say these donuts keep! My friend and I had forgotten we'd gotten them earlier in the day and had them several hrs later; they were still pretty good!