Boscolo Lyon Hotel & Spa

We needed a place to stay for one night in Lyon before boarding an Amawaterways river cruise. This hotel was amazing and the thermal baths in the spa area were so fantastic for helping us get over the jet lag coming from America. The staff was very friendly and helpful. The beds were extremely comfortable which was also another great thing after traveling for so long. There are a lot of wonderful restaurants within walking distance and also a lot of shopping, plus a view of the river. I highly recommend staying here and would absolutely stay again for longer.

Imagine my excitement when my wife and I checked in and were informed that we were being upgraded to their best suite. The room was gorgeous: spacious, luxurious and overflowing with hygiene products. We were over the moon, unpacked….and then we noticed a sewage smell emanating from the shower. Soon, we noticed it in the entire suite.||We reported this to the front desk. They did not seem at all surprised, nor did they say they’d send an engineer to resolve the issue. Instead, they moved us to the room type that we had originally paid for. My wife and I truly believe they knew there was a problem and that they hoped we wouldn’t notice.||The executive suite we ended up in is lovely. But we were surprised at how the staff apparently doesn’t have a checklist for preparing a room. The shower gel bottle was nearly empty. The one puny tube of hand cream was half empty and was apparently left from the last guest. And the stopper in the sink was broken, just left there.||Here’s the kicker: After the inconvenience of unpacking, repacking and unpacking again, and reporting all the issues, the hotel made no attempt to make things right other than fill the shower gel and give us a tube of hand cream. It wasn’t until I said something about my disappointment that they sent an apology letter to our room with a bottle of champagne. For the price we paid, we expect more from a five star hotel.||This could have been a great hotel. The location makes it easy to get to points of interest and the breakfast buffet is lovely. But I recommend you go somewhere else.

We had booked 6 nights in an elegance suite. We arrived in the afternoon about 1h30 pm and the room was not ready, which was fine, so we dropped off our lugguage and went for a walk. We returned exactly at 4pm and they mde us wait in the lobby for about 10 minutes. We think the rooms should be ready at 4pm. Then the fun begins as we arrive in our room and there is a foul odoor of roten water. We call reception and the head maid comes to the rooms and agrees that we cant stay in the room and this happens because of the rhone river. They then find us anoter room and by the time we move it is 6pm. We had breakfast included which was nice besides 2 mornings that the hotel had groups and trhere was no place to sit, missing food and long wait for coffee. We had dinner at the hotel restaurant. Food is very good but overpriced. It was the only place in France that they charged ud 4.50 euros for a bottle of water and when we finished the first bottle they brought us a second that we did nor drink but charged us 4.50 euros, for a total of 9 euros. This is not a 5 star foir North American standards and especially for the price we paid.

The rooms are a bit kitsch but very clean and beautiful, and the location is truly amazing. However, while the hotel presents itself as 5 stars, it doesn’t quite deliver. The spa is tiny and not very clean, and during our stay the fire alarm went off at midnight, forcing everyone outside. Only after asking did we receive breakfast as a gesture. Breakfast itself was delicious, but the service was lacking — most tables were left dirty and not ready for guests. Overall, the hotel has great potential and could be something special, but the staff and service still have a long way to go.

Having a meeting with someone staying at the hotel, I didn't want to take a taxi, so I asked at reception if they had a driver available. The receptionist called a very unpleasant one, dressed completely unprofessionally for a private driver, and who refused to give me a bill , surprising coming from this hotel. I do not recommend this service at the Boscolo

This is supposed to be a 5 star hotel . I would say it is a good 4 star.|The location is excellent right in the center and walking distance to most things .|The swimming pool is very nice and you can swim laps which is the main reason I picked this hotel .|The gym is a joke .|Public areas are nice .|Our room was fine except there was no real bathroom.|At the end of the room was a sink and a mirror. On one side was a door with a stall rain shower and on the other a door with a toilet.|It was very clean and there was turn down service .|So I would say over priced for what it was but still a nice place to stay . A/ C worked well and beds were comfortable with duvet covers . A mixed bag .|Staff were uneven.Mathilde was great

Beautiful boutique hotel in the heart of Lyon. From check-in to check-out almost everything was perfect. The only three things I would improve are:||1) the hotel bar didn’t have stools|2) the Nespresso Machines didn’t have single serve coffee-mate creamers or at least powder so you had to call down for cold milk for 5€. |3) like many hotels in Europe they didn’t have wash cloths in the room (face cloths or serviettes carrés as they call them). What do Europeans wash with?||The lobby was elegant and inviting. The Grand Salon was cinematic. The rooms albeit a little small were well designed, comfortable and had great AC and rain showers. ||The pool, sauna, steam room, tea and relaxation room in the basement were perfect after a hot day touring Lyon. The cocktails were prepared with love and attention and served in vintage glassware. However martinis and old fashioned’s should have more than 1oz of alcohol. ||The breakfast buffet was complete and delicious and you could even order an avo toast, truffled omelette or œufs a plat a la carte. I highly suggest you book the bed and breakfast plan because if you don’t you may be surprised by the 39€pp charge. ||Their Italian restaurant, Angelo’s, looked delicious, but was a little pricey so we ate out all three nights in the Capitale Gastronomique de la France. ||The staff were warm and accommodating and it’s in my top 3 reasonably priced boutique hotels in Europe.

Beautiful hotel, fresh flowers everywhere. The front desk staff were all amazing, always assisting travelers with patience. Our rooms were large, clean and nicely decorated. I was traveling with family and the staff came around at 5-6 pm knocked and opened the door while I was changing my clothes. This happened to my sister as well, I found that a bit disturbing, other than that the hotel was perfect and highly recommended.