Boscolo Lyon Hotel & Spa

We stayed here mid-July. The hotel is a 30 minute walk from the mainline station or 15 min via the metro and a short walk. The room was one of the best we stayed in. It was large, had a separate bathroom/toilet (again large) with a walk in shower. The room was very clean and well kept and the beds were wonderful. The breakfast was buffet and was substantial with lots of different foods. We found this very satisfying. All the staff from the reception staff to the breakfast staff were very friendly and helpful. It also has a small swimming pool downstairs with various saunas as well as a fitness room. I would fully recommend this hotel for a holiday in Lyon.

Beautiful boutique hotel in the heart of Lyon. From check-in to check-out almost everything was perfect. The only three things I would improve are:||1) the hotel bar didn’t have stools|2) the Nespresso Machines didn’t have single serve coffee-mate creamers or at least powder so you had to call down for cold milk for 5€. |3) like many hotels in Europe they didn’t have wash cloths in the room (face cloths or serviettes carrés as they call them). What do Europeans wash with?||The lobby was elegant and inviting. The Grand Salon was cinematic. The rooms albeit a little small were well designed, comfortable and had great AC and rain showers. ||The pool, sauna, steam room, tea and relaxation room in the basement were perfect after a hot day touring Lyon. The cocktails were prepared with love and attention and served in vintage glassware. However martinis and old fashioned’s should have more than 1oz of alcohol. ||The breakfast buffet was complete and delicious and you could even order an avo toast, truffled omelette or œufs a plat a la carte. I highly suggest you book the bed and breakfast plan because if you don’t you may be surprised by the 39€pp charge. ||Their Italian restaurant, Angelo’s, looked delicious, but was a little pricey so we ate out all three nights in the Capitale Gastronomique de la France. ||The staff were warm and accommodating and it’s in my top 3 reasonably priced boutique hotels in Europe.

Beautiful hotel, fresh flowers everywhere. The front desk staff were all amazing, always assisting travelers with patience. Our rooms were large, clean and nicely decorated. I was traveling with family and the staff came around at 5-6 pm knocked and opened the door while I was changing my clothes. This happened to my sister as well, I found that a bit disturbing, other than that the hotel was perfect and highly recommended.

We truly enjoyed our stay at Boscolo Lyon Hotel & Spa. From the moment we arrived, the reception team and doormen were incredibly welcoming and friendly, which set a great tone for our visit. The room was beautiful and well-appointed, with a bed that was exceptionally comfortable. perfect for relaxing after a long day exploring Lyon. Room service was another highlight: fast, efficient, and always delivered with a smile. Everything ran smoothly… except for one issue we encountered with the laundry service, which didn’t meet the same high standards as the rest of the hotel. Overall, we had a wonderful experience and would definitely recommend Boscolo Lyon for a luxurious and relaxing stay in the heart of the city.

Service is King in all levels of hotels and hospitality. Even if all other elements in a hotel are perfect, without great service and attitude of key staff to guests then everything else fades away to nothing. Most of the staff in Boscolo hotel and Spa are fantastic but my experience of two very senior managers on reception was less than welcoming or helpful and so sadly tainted my whole experience of this hotel. The role of staff is to welcome guests, facilitate their wishes and make them feel that they have made the right choice by booking at the hotel. |When I arrived, the manager at reception who checked me in, was very condescending, gruff and unhelpful. He seemed to have trouble reading the simple emailed paperwork I passed him for my booking and payment receipt. Although there were only 3 pages, he seemed incapable of finding the receipt of payment ( which was on the back page) . He thrust the paperwork back at me and said he needed proof of my booking. When I flipped the 3 pages and showed him the back page which was the payment receipt, he simply sighed then laboured over the check-in process, questioning me on all aspects of the 3 night booking and then rushed through the facilities of the hotel. He commanded me to follow him to the lift without offering any assistance with luggage then stood metres from the lift and pointed to it…. Later, with other guests, I saw him carrying their luggage and even pressing the lift floor button for them. |Sometimes staff in luxury hotels take on the worst judgemental aspects of their ruder clients, looking down their nose at guests they don’t deem worthy of their service. They should remember that they are staff, not self important guests.|I should mention Trewfik on reception as an excellent and exceptionally service oriented staff member who I had the great good fortune of encountering on my second morning. He redeemed my view of the Hotel.

Really enjoyed this lovely hotel, great location, immaculately clean, high quality fittings and furnishings throughout. Excellent staff who were all very accommodating. Lovely breakfast with interesting options of high quality, and good menu for dinner at reasonable price. Spa facilities and sauna really good. We had a free room upgrade which was a lovely spacious room and one of the quietest we’ve ever stayed in (windows double glazed so no noise from outside). Soft close doors so the many door slammers of the world are completely cancelled out! All round very good experience. Very good location on the river and within a short walk of Vieux Lyon and other sightseeing.

I absolutely loved our stay at Boscolo Lyon. The staff could not do enough for us and were always friendly. We ate at the restaurant in the hotel and it was fantastic. The air con in the room was very welcome and we got free replacement water and chocolates in the mini fridge every night. The location is very convenient. I thought the hotel was very stylish and the breakfasts were generous and varied.

I am surprised to see this only have four stars overall on TripAdvisor. The hotel is in a great location to be able to go to all parts of Lyon -- both the downtown and the UNESCO sites are easily accessible by walking and by train. The amenities of this hotel are great, including the pool and spa area. Service was top notch. It's located right on the river, which makes it a great location for first-time visitors to Lyon.