Nigel Cho
Google
The owners were impolite and disrespectful(Actually I am not a kind of person who leave reviews. It's my first time to leave a review on Google). On the day I arrived there, I asked about parking, but they didn't answer. I felt a bit bad, but I thought there might be some reason for that(Maybe they were busy so forgot to respond and so on). But, the next day I happened to drop my charger under the bed and asked them if I could get a long stick to get it out, but they ghosted me again. So I asked them why they didn't answer me continually and they told me that my questions were "common sense" ones so weren't worth answering. I was speechless and couldn't believe what I saw. I couldn't imagine how rude they are.
I just arrived there a day ago, so it's natural that I don't know where the items are located. I can't understand why my questions were "common sense" ones. Even tho those were easy questions, I think they shouldn't respond in that rude and disrespectful manner, absolutely.
Plus, before I visit there, I've been traveling for 2.5 weeks, but this was the only hostel where I cannot use an A/C. There was an A/C controller on the wall, but it was locked, so guests could not turn it on, so I couldn't sleep well coz it was too hot(I had to take out a chiller from the freezer to cool down my body). The owner made an excuse hard to understand saying that the day was an unusually hot day. Hey, now is June, summer.
Finally, a guest put some trash in the wrong trash can by mistake, and a owner took it out from the can and started to scold the guest. I think she should just correct it and put the sign above the cans about what items should be put into which cans so that guests wouldn't be confused again. I guess the guest felt embarrassed and humiliated as well, being scolded and treated like that in front of others.
Overall, their attitude toward guests was so unpleasant and I definitely don't want to go there again. Other than the location, I definitely don't want to recommend this place to others for sure.
To you,
1. Don't write a novel with ur own prejudice. I didn't have any intention to blame staff, but it's ur obligation to know the parking rule near the area exactly, and let guests know about it, instead of blaming guests and avoiding responsibility of answering guests' questions.
It makes sense guests can change their minds. At first, I'd like to secure parking space and ask you to reserve it coz i didn’t know how the parking situation is going in that area, but once I arrived there, I found that there was enough space on the street, so if possible, I wanted to park there and save the parking fee from the next day? Is that wrong? If u were guest, maybe you try to do the same. Be in others' shoes as a COMMON SENSE.
2. As I told you, I just arrived there less than 1 day, so I truly didn't know where the broom was. Even tho guests used the kitchen, they might not know where the broom was. You judged me I asked the question to bother you even tho I knew where it was. What a stupid judgement. You were the first one to ghost my question with ur own prejudice, and I am sure you will be the only one who does that in the future. U just don't have necessary manner.
3. I've visited many other accommodations so far, and it's true your house was the first one with NO A/C. Whether the weather is hot or not, guests should use it when they feel it's hot inside. Even tho you think it's not hot, that's your own thought, and not letting guests use A/C is out of sense with ur own thought, sacrificing guests' convenience to save ur electricity bill.
4. Lastly, before coming here, I asked if we could stay at the same room, and you proposed to offer the extra bed first and I accepted it. Don't you remember?
And even tho it's nothing to do with the issue, honestly, charging $30 for extra bed per night is way too much. The price of the extra bed itself is less than $30 in second-hand markets.
You said you dont judge, but you constantly judge with your own biase. Plzfix your rude attitude, and stop making excuses for ur fault.