Boston Logan International Airport

Not bad experience for taking a flight, the line wasn't long but it was so slow. The airpot was clean and cool. Not many food options at the American Airlines terminal B 1, but the computer work stations are great.

generally smooth and efficient travel experience, especially when it comes to domestic connectivity and overall airport accessibility. The airport is well-connected to the city, with various transportation options including taxis, ride-shares, the Silver Line, and shuttles — making arrival and departure quite convenient. However, one noticeable drawback is the distance between terminals, especially when traveling internationally. The international terminal (Terminal E) is quite far from the other terminals, and the current airport transportation system doesn’t make inter-terminal transfers as seamless as they should be. For travelers with tight layovers or connecting international flights, this can be quite stressful and time-consuming.

An outstanding experience at Boston Airport. Everything is clearly marked, the staff is friendly and efficient, and the entire place is spotless. Security is quick, there are great dining options, and the shops offer excellent variety. Easily one of the best airports in the country.

Hard to navigate to the correct areas and the lines are very long for TSA but after you get passed that part everything is great! There are many stores and restaurants and the terminals are very clean. There are water refill stations and other amenities. My flight was perfect to Fort Myers. Highly recommend flying out of Logan

First time flying into Boston Logan airport... everything was smooth minus the fact it does not get cleaned at all. Been here since 8am... and now here at 12am (so all day) and will be here until 5am... not once has anyone wiped anything down. Not the seats and not the tables nothing... trash everywhere on the floor and seats... Also, if your flight is after 11pm you will get no food.. there is no vending machines, no food stands nothing at all. I understand restaurants being closed but a vending machine with snacks/drinks would be nice. Thankfully there was a nice jet blue employee who offered us snacks from the cart and a beverage. I wish I got her name super grateful for her. OH YEAH AND THERES MICE 😩😭

Boston Logan International Airport is a major gateway to New England, offering both domestic and international flights. Known for its efficient layout and proximity to downtown Boston, it provides modern amenities, dining options, and transportation links. With four terminals and friendly staff, it ensures a smooth travel experience for millions of passengers each year.

Good: ✅ I appreciated having airside access to all terminals during a layover. ✅ Good selection of restaurants airside. ✅ Clean and convenient restrooms. ✅ Wide concourses move large amounts of passengers. ✅ Good looking airport—easy on the eyes. ✅ Good signage making navigation easy. Bad: ❌ Terminals are long and connected end-to-end. There are no shortcuts or trains, so moving around can be a good workout. This rating based on a single, layover visit. I did not experience the landside or any security checkpoint.

Boston Logan is a very well-designed and easy-to-navigate airport. I was impressed with how straightforward it was to find my way around, from security to my gate. The biggest highlight for me was the accessibility to the city center. The Silver Line is an absolute game-changer! It's a quick, convenient, and very affordable way to get right into the heart of Boston without any hassle. My only real complaint, and it's a significant one for some travelers, is the lack of secure overnight waiting areas. If you have an early morning flight or a long layover, be aware that you are not allowed to wait in the terminals between 1am and 4am. This is a major downside for those looking to catch a few hours of sleep or just avoid a pricey hotel stay. It's a bit of an inconvenience that takes away from an otherwise excellent airport experience.

Landed at the Boston Logan Airport on our visit to New England. It's a well kept airport with a handful of options to eat. We flew out of the Delta terminal, which was big but manageable to get to our gate.

What a NICE airport. I felt like I was at Disney Springs in Florida when I visited the restroom. There are lights above each stall that turn from green (available) to red (occupied). The lighting allows visitors to see quickly what stall is available for them to enter. Great job BLI because this is great! Restroom was clean also. It was a bit confusing trying to figure out how to get to the rental car area. Signage was a bit confusing. You basically have to catch the blue bus that will take you to the rental car area. The buses are crowded so we had to stand in the aisle. They do have racks for luggage placement while on the ride. But be prepared for when the bus stops at the rental area because people are just plain rude pushing past each other to get off.

This is really like 1.5 stars, but I tend to round up and not down. The bathrooms smell terrible, take a note from Charlotte and hire attendants to maintain. These restrooms are not sanitary at all. Signage please! I've flown into or out of probably 70+ airports, this is the worst for finding where you're going. Confusing signage for rental car trolly, and worse when you return there are no indicators on the trolly what terminal you are arriving at. There are small window stickers on the terminal doors that indicate A and B terminal. This is actually the first and only airport that I've felt the need to review, that bad.

I have to say how much Logan has improved their previous issues. Landing here is usually a pretty easy adventure. This time was a bit challenging since I was trying to get rideshare at the ADA pickup which is a challenge in the rideshare app but the airport has clear directions for their part. Leaving was far easier than other airports and I was pretty shocked as to how much they really improved it especially compared to other airports. This was far easier and took way less time.

Not a bad airport. More modern that what I was expecting. Lots of places to eat and modern vending machines. The only draw back is that if you have an early morning flight you can't stay in the post TSA section anymore ( ppl just showing up at the airport ruined this ) . At 1:30 am, a guard will tell you have to go to the pre TSA section. You will have go back thru TSA once it opens back up at 3:30-4:00 am .

Pretty big and well maintained airport. Has clear sign boards everywhere. Getting the shuttle to pick up airport taxi was easy enough as long as you read and follow where the boards lead you or you can as quickly get lost within. Decent food and drink stops for a quick bite before you pick up your luggage.

I liked this airport. 1. Efficient It took only 7 minutes with TSA precheck to pass the security. Just plan better and don't bring wrong stuff in your luggage and you will pass fast. 2. Comfortable areas to sit and charge phone 3. Good food options including the legal seafood is here

This is a bustling hub with plenty to offer and a few tips to keep in mind for smooth travel. The airport is well-equipped with dining options, from quick bites to sit-down restaurants, so you won't go hungry. Local favorites like Legal Sea Foods bring a taste of New England right to your gate, and coffee spots like Dunkin' keep the caffeine flowing. There's also free Wi-Fi throughout, making it easy to stay connected. If you're flying out of terminals B or E, especially on airlines like American or JetBlue, it's worth noting that Logan can require a bit of a trek between gates and terminals, often involving stairs or escalators. Arriving early is key--two hours ahead for domestic flights and three for international--to give yourself time to get through check-in, security, and make it to your gate without stress. For those needing extra assistance, Logan offers accessibility services, including shuttles between terminals and elevators for easier navigation. Plus, the airport has beautiful harbor views and a few relaxation zones, so you can unwind before your flight.

Extremely impressed with how modern the airport is. It's very well put together & organized. I like that they have a rail system that you can shuttle to and easily get to downtown & other areas.

Boston Logan airport is a middle of the pack airport. Clean, straightforward, easily organized, but not one of the flashy or updated eateries/design you'll find now at some other airports. You'll find across the country. Our experience was fairly smooth. The dining options are A-OK and tend to lean more into chains. The bathrooms were clean, they offer nursing rooms and some family restrooms. You can take the subway from downtown Boston, followed by a shuttle bus and find yourself at the airport within 30 minutes for only $2.50. Hard to beat this connection to the heart of the city!

There's no one at the help desk. They have a "virtual assistant" if the person picks up. However it took my 3 times before I got someone to answer. You suck!

Check-in was painless. Security moved quickly. We arrived early to make sure we had time. There are a lot of stores and restraunts to use up extra time. Passenger areas are fairly clean. There are some lazy people who sit close to the trash can but don't know how to use it.

Large airport and overall it was easy to access the areas. There was a walk to the gate but not terrible. The biggest complaint is the car rental from the airport. It is a good 1+ mile bus ride and that is not bad but the problem is the buses don't have a clear map mentioned to reach there. Not just us but a few other on the bus with us were confused too.

I was recently visiting Boston, and my local friend praised the speedy security line at Logan. Frankly, I didn't believe her. But I was gladly proved wrong. Despite a seemingly long line, I went through security in a fast and efficient way. I couldn't believe how fast I got to my gate. Logan is very close to the main Boston hotspots, so taking a taxi/rideshare for arrival and departure was convenient and not super expensive. There is a dedicated rideshare area in each terminal. This was a little confusing when I was meeting another friend who'd arrived on a different airline. But ultimately I was able to walk over and connect by following the signs in the airport. I had an overall good experience and am looking forward to my next visit.

Here today! Boston Logan International Airport is huge but easy to move around in without getting lost. There's plenty of food options heheh, food is ALWAYS on my mind! Going through TSA, I had to be very careful because as I've mentioned in my posts from Massachusetts their MASS-ASSHOLES (again not my word) I ain't got time for their attitudes. While on my way to my gate, I noticed a cute play area for the kiddos. I'm only giving Boston Logan International Airport 4 stars because you literally have to beware of their attitudes. Here today! There tomorrow!

Boston Logan International Airport is one of the more pleasant airports along the East Coast. The airport features an extensive selection of amenities, including restaurants, sports bars, cafes, coffee shops, and convenience stores. Notably, the airport is exceptionally clean and well-maintained, especially Terminal A. The rental car service provides dedicated shuttle buses to transport passengers to the rental area, though this can add some time to the process.

Pretty average airport that does the job. What I like about it is that service and business lines inside the airport go fast. I do have to say I'm not crazy about the layout. We were at Gate 31A and I could and find it. Apparently it was behind the Hudson gift shop/store. I was worried because almost all the gates in the area were United airlines and I was flying southwest. I kept thinking they changed our gate last minute. The other thing I can think of is cleaning the airport bathrooms more frequently. The stall I was in was quite dirty. What they can improve on the most that isn't even technically part of the airport are their car rental services. There was one individual at Alamo that kept making my boyfriend and I walk back and forth when we just wanted to grab a car and leave. He was also very rude so that didn't leave a great impression. Otherwise just a standard airport.

Good sized airport with lots of options. We passed tons of restaurants and coffee shops on our walk from the gate to the baggage claim. Shops were also plenty. They had lots of cool Boston tourist stuff on the walls like a Celtics and patriots picture spots. Also, one wall had tons of big events in Boston listed on the wall. Well lit and open. Very busy. The luggage came really quickly so huge props for that. One issue was getting to the car rental place. Really didn't have many signs to direct you to the bus only one we found and gradually figured it out by walking down the pickup area until we ran into it.

I have to say Boston International is one of my all time favorite international airports. It is a bit on the big side but was easy to navigate. I flew in from Pittsburgh to Boston for a stop over and to change planes to goto Israel. Landing at Boston was no problem we goto gate with no issue and went directly over tot he gate that I was going to fly out of. My flight to Israel was n time and left on time and had no complications. The food selection was pretty good and the food was really good at least that which I had. I would goto Boston International airport int he future.

It's always busy here, but efficient! Several options for food and drink before and after TSA, but a lot more after which is cool. Ride share designated locations, and several staff in several stations. Changes are always happening, but they're helpful!

Busy airport but what would you expect since it is the main airport in the area. The domestic terminal tsa line was not long at all for a Friday afternoon. It is pretty clean and well maintained inside. All of the terminals connect but it is a long walk. Not that big of a deal for me since I do like to walk before I have to sit on a long flight. The food options were so so. Nothing really great.

Ridiculously bad airport. And I've been in hundreds over the years. What's wrong? - Signage. Both inside and out. - Figuring out where the hell your gate is!!! - Traffic patterns. Driving to the airport (or worse, returning your rental car??), good luck. - Busses to/from rental cars. - A whole bunch of other stuff too. Just a really poorly-layed out airport.

No issues with this airport but I came in on one of the last flights so the airport was empty. Jumped on the shuttle and picked up my rental. Was pretty easy to navigate.

I've only visited a handful of airports in the US and I can honestly say Logan Airport is my favorite. The TSA is extremely nice--they've never yelled at me nor rushed me. There is a fair selection of chain and local restaurants inside the airport. Holiday travelers can expect to be delighted by live music performances and Christmas Carolers spreading cheer! Also, don't be scared if you see brown mice scurrying across the floor as you wait by your gate XD

My recent trip through Boston Airport was quite different from a few years back, as I traveled with my young daughter. I was pleasantly surprised by the family-friendly facilities available. The nursing rooms were clean and private, providing a comfortable space for feeding and changing. The play areas kept her entertained while we waited for our flight. I appreciated the variety of dining options, which offered kid-friendly meals. Overall, traveling with a young child can be challenging, but BOS made it a lot easier and more enjoyable. I look forward to returning!

After experiencing many airports in this country especially our airports in NYC, I have found Logan airport to have it together pretty well. They have upgraded over the years and have done nice features like moving walkways to make your distance faster to get where you need to be. This is a feature that all airports should have but many do not. Boston used to be my home when I was with my parents in my younger days and now I live in NYC but I do go back and forth frequently especially to Caoe Cod since my parents also have a home there and flying in and out of Boston is a good experience.

Straightforward airport, just across from the downtown Boston area (10-15min in taxi with no traffic), four terminals (A/B/C/E) and a pretty compact design. A little older style of airport, but still reasonably staffed and relatively short lines compared to Newark or JFK. Limited food options in the early morning but later in the day you can get Legal Seafoods, etc. United gates were simple and efficient, boarding didn't take long at all. Transoceanic port of entry, and many continental to hub flights for most US carriers. Central parking garage design.

Quick layover in Boston on my way to Mexico for the holidays. Spent majority of the layover in the Chase Sapphire Lounge. Oh, the perks of travel credit cards! I have to say this lounge is probably one of the top 3 lounges I've been in this year and believe me when I say I've done a lot of traveling. The food was cooked to perfection and the atmosphere is just how I like it when I'm taking advantages of these lounges.

I have flown many times out of the this airport and it's always decent. A bigger airport but seems to be organized well. Love that you can take the bus right to and from the airport makes it very easy. This time around we got through security very easy and everything was smooth. I'm super close to this airport so I'll fly out of it again.

BOS, you're killing me, man! I flew from PHL to BOS to connect on a Qatar flight to DOH. I thought with a 2.5 hr layover I had plenty of time. My AA flight was already 2 hrs late, so I ran off my plane as quickly as I could. Once I exited, I could not find any sign boards listing any international connections. I walked as quickly as I could, stopped and asked at least three different employees, and no one could help me figure out where to go. My AA app wasn't updating, so no info there. Frustrated, after about 15 minutes of walking to what I hoped would be the right terminal (and still no sign boards of departing internatonal flight info), I thought to Ask Siri on my iphone what terminal did Qatar flights depart from in Boston. FINALLY! Barely made it, no thanks to poor signage at the airport and clueless employees were were unwilling to help.

Easy to navigate and the TSA pre check lines move quickly. I like the admirals lounge here. Overall a great airport

As a hub, this is a great airport. If you have the option, come here instead of JFK. It's much more user friendly, well sign-posted and everything is much easier to reach. Everything seems more efficient too. The airport is clean and updated. It has a fresh look about it. Fly here. You'll like it!

Beautiful terminal E for international flights The building is modern and very spacious. There are lots of seating areas as well as a large Duty Free mall. The airline lounges for Lufthansa, Emirates and AIr France are located here. It gets busy in the afternoons since most of the international flights leave after 5pm.

Wow; What a scuzzy airport! If you want to see what a third world airport looks like without leaving the U.S., visit here. You have to leave the security area to change terminals (hello 1970s). Good luck making your connecting flight. Signage is harder to find than Waldo in a "Where's Waldo" book (so you can't even figure out how to GET to your connecting terminal while frantically running around. I thought LAX was bad; but there, it's just getting TO LAX that's bad. Here, it's once you get to the airport that it's bad. Avoid!

I rate this one mid because it was my first time in Boston Logan and because of a delay prior to my flight into Logan, I had a VERY short layover and had a little bit of difficulty finding my gate. Then when I got to the gate the agent said, "I told them to just leave" but I guess they didn't know that there was only 1 person pending for their departure and for some reason didn't see that my flight coming in was delayed. I'll have to travel more thru this airport so that I can the lay of the land better so that if I have short connections in the future, I don't further delay things by not being able to find my gate especially since there were not airport workers around to ask.

What's wrong with the staff at this airport. Rude, lazy, obnoxious. The airport itself is seriously lacking decent restaurants and if you're delayed at all you're in trouble. The lounge wasn't an option here. No I'll avoid this airport at all costs on the future. Keep it.

Logan International airport is nicely laid out and security was very smooth. The terminals have plenty of food options and seating while waiting to board. Allow a little more time for the shuttle making your way from car rental return, especially if you're flying out of the international terminal, which is the last shuttle drop off location.

Boston Logan International is a great airport located in East Boston. Kept very clean every time I have visited. All the terminals are easy to navigate and checking in is always an easy process! Lots of food options, coffee, & gift shops in each terminal; great to stroll through when waiting for your flight. Bathrooms are kept well. The new-ish Terminal E is beautiful & looks heaps better than what it was. Terminal E & C are always backed up and seem to be the busiest terminals for drop off/pick up.

Logan International Airport in Boston has always been a busy hub, but the new terminal they opened bumped this up from a 3-star to 4-star. The upgraded space is modern, spacious, and much more user-friendly BUT long walk as it's at the International Terminal (E). There are plenty of seating areas, and it's easy to navigate thanks to clear signage and open spaces. Definitely bring a more modern look on the dated airport. The food options have greatly improved with a variety of restaurants and healthier alternatives, which is a welcome change from the typical fast food (which they still have) The addition of more charging stations and public Wi-Fi (Be sure to use a VPN), makes waiting for your flight a more comfortable. Security lines are a hit or miss, they're not the friendliest and bump this down a star. That's the only thing I dislike about the airport. Overall, the new terminal makes traveling through Logan a much more welcoming experience.

I am a big fan of Boston Logan as it is a well run and managed airport with easy access. You can get in and out fairly easily. You need to take a bus to go to the car rental terminal which takes around ten minutes. The airport is really modern and above everything they have my Dunkin everywhere. So, there is a lot to love here.

When you arrive you can take the T to downtown from terminal A for free. You'll pay $1.70 on the SL1 when you are on your way to Boston. Everything is easily labeled and I had no issues leaving and getting to the my gate. I have pre-check so that is a huge help getting through security. My home airport is LAX so anything is better than there lol. I've heard of delays, but thankfully I didn't that didn't happen for me.

Customer Service: 4 TSA: 4 Cleanliness: 5 Check in process: 5 We flew from Charlotte to Boston Logan international airport over Memorial day weekend 2024. The Boston Logan Airport is very big and kinda confusing. Arrive early to avoid issues. Lots of food and shopping. When we arrived we were like 20 minutes delayed because of weather. When we departed Boston we were delayed over 2 hours. But I don't blame the airport for weather conditions.  Overall, the staff is very professional and courtesy with all of the passengers. The check-in process was quick and easy. The airport is very clean and well maintained to the highest standard.

What a weird airport. It's not easy to find where to go when checking in (to JetBlue at least). The security is sort of behind the ticket counters and when you enter from above, it looks like the opening of a terrible movie about airline travel. The airside part is kind of congested with narrow aisles and an outdated look and feel. There IS a Legal Sea Foods which is always a plus when you want a delicious Bloody Mary and expensive meal. I'd probably return if I went to Boston, because I ain't walking there! :)

After many years of saying I'd go to Boston, I finally did this past Labor Day weekend. I have to say that the airport was not at all what I expected. Bluntly speaking, I understand that Boston is an "old" city by American standards, but that does not mean that the airport has to feel the same way. This is one airport that I think can seriously modernize. Yes, understandably it's huge and it would take time and money, but so many people fly in and out of Boston that I think they should do this nevertheless. To top it off, at least in the terminal we left out of, not a lot of food and store options. We did, however, pass at some point a memorial they had for victims of 9/11, but that's about it. I can surprisingly say I expected more from this airport. With so many flight options, why not modernize? But oh well. I don't know all the pros/cons of this airport, and for people living around these parts, I admittedly wonder if they default to this airport regardless of all this lack of modernization or if they willingly travel to other known airports in the area (here's me thinking about JFK in New York).

rlyyy big airport -- lotsss of terminals and restaurants; noises and people waiting, eating, etc. tsa wasn't so bad and the rideshare situation is straightforward and easy! wish the metro/ subway went directly here from the city or downtown ya know

Props to the wheelchair assist team! What would have taken 4 hours on my own was done in 30 min! Don't hesitate to ask.

I am incredibly grateful for the outstanding customer service I received from Hannah, who works at JetBlue Airport Operations at Boston Logan. I had lost my driver's license on the plane, and Hanna went above and beyond to help me find it. When she heard about my situation, she didn't hesitate to take action. Instead of just relying on phone calls, she personally went upstairs to the terminal where my plane had landed and tracked down my lost license. She then brought it straight to me, saving my trip! Thanks to Hanna's dedication and effort, I was able to rent my car and enjoy my time in Boston. Her kindness and commitment to helping me during such a stressful moment truly made a difference. I'm so thankful for her! If you're ever flying through Boston Logan and need assistance, you're in great hands with their airport operations team.

Logan is a nice airport located close to the city (literally a 15-min ride) with many amenities and a layout that makes sense. There are clear signs everywhere for Ride Share, Terminals, Parking and going through security was quick (at least TSA Pre). You'll find many food options and a few lounges at the airport. I've tried the Chase Lounge and it was honestly one of the best I've been to. Very clean, spacious, with wellness and dining areas + many desks to work. The only downside is transportation between terminals which is simply lacking, hence 4 stars. Other than that, it is a solid airport!

My husband is an expert in Logan since he used it a lot during his college years in Boston. I have heard his horror stories, some due to bad weather. But I never used this airport for anything till we had change planes here coming from Europe. Oh boy! The actual airport isn't that hard to navigate, not big, somewhere in the middle, easy to figure it out. My issue with it was their security which we had to go through again. Super mean, rude, condescending, making fun of an award we won and it was in my husband's carry on, slow, unhelpful, shall I continue? I would like to visit the city sometime, but the airport didn't present a good welcoming vibe. The terminal we were boarding from could use more food options!