Boston Market

Havent visited a Boston Market since they had so many around. I am glad I did. The chicken is perfect not overly salted and just the right spices! The mash potato too is so delicious and again not overly salted. About the only change they could make is the Mac n Cheese, maybe get the cheese formula creamier and better tasting. The ribs need more BBQ flavor and a touch of smoke flavor, wasnt disappointed but wasnt overly satisfied. If Boston Market listens to their customers they will stay in business. The woman that served me, Ariana, was amazing. She was very courteous and patient!! Excellent service. Place is nice and clean and LARGE. Support local businesses!!

$70 for a lousy, unhealthy presentation and not even cooked well Couldn’t even enjoy my meal so discussed on the whole food the it’s not the staff fault they’re just doing their job I rather grab a crave case from White Castle and spent $100 it is so sad that this place has lost its touch came here years ago and it was phenomenal. I will not recommend it to nobody go get an empanada in the corner store.

The entire rotisserie chicken craze that is entrenched in American culture began with Boston Market (formerly Boston Chicken) in the early 90s. Before Boston Market’s popularity, no grocery store in the US sold a ready-to-eat rotisserie chicken. So, as I sat in 1 of the only 15 remaining Boston Markets in the world, forcefully chewing rubbery chicken along with sides that felt more fit for a middle school cafeteria than a restaurant, I couldn’t help but ask myself, what happened to Boston Market? Let’s turn the clock back to 1985, when they were founded in Newton, Massachusetts as “Boston Chicken.” Their focus was solely on quality rotisserie chicken and homestyle sides as an on the go convenience meal, a unique niche in an era where unhealthy fast food was dominating the market. Consumers couldn’t get enough. Sales went nuclear. In 1994, Costco and Kroger were the first grocery stores to ride the wave and began selling hot-and-ready rotisserie chickens as a loss leader. In a tale seemingly older than time, they began to put profits over customers. The goal became one thing: Expand, expand, expand. They rebranded in 1995 to “Boston Market,” as they expanded their menu to include turkey, meatloaf, ham, etc. Their original focus on quality food at affordable prices transformed into mediocre food at the highest price the customer was willing to pay. They used to make everything fresh in house, and hoped consumers wouldn’t notice when they switched to precooked frozen sides. Being on the front lines for rotisserie chicken reviews in 2025, I felt I had to make the pilgrimage to pay my respects to a former titan and godfather of the chicken industry. I made the 1 hour 7 minute commute, taking 2 trains and a bus, to the only operating Boston Market left in New York City in Ozone Park. When I reached the promised land that is in a strip mall alongside a A&B Laundromat and a run down CVS, a “now open” sign was floating in the wind. I walked into an empty restaurant that felt like a time portal to 2007. A beat up tile floor, chairs with faux-leather seat cushions, and red tiled walls that had seen better days. It was me and only 2 other customers. I ordered a half chicken and 2 sides ($14.49), along with a side item sampler ($11.99) as I wanted to try everything. I got my beloved bird along with mashed potatoes, mac & cheese, corn, cilantro rice, cornbread, and plantains. Boston Market sells plantains??? As I tapped to pay, the employee handed me a coupon with a huge smile. I inspected it with a look of confusion on my face as I read it. “Buy 1 get 1 free, Individual meal & drink” and in small text “Only good Mon-Thursday, Good only at Ozone Park Location. Expires Aug 2025.” I couldn’t help but laugh. My first thought was “I need to frame this.” The meal was exactly what I was expecting. The chicken was dry and rubbery, which is likely due to improper thawing and overcooking. The mac & cheese, once a beloved favorite of Boston Market consumers, tasted like it was straight out of the Kraft mac & cheese box. The plantains were atrocius… I was shocked when they even had plantains as an option. Boston Market was a shell of its former self. As I walked out, I saw a sign on the door that was no bigger than a 3x5 notecard that read “Boston Market gift cards are not accepted at this location. We are now Ozone Rotisseries, sorry.” This sparked my passionate curiosity all over again. So is this not even a Boston Market? Is this legal? Did I completely waste my entire Saturday coming out here? So many questions… The chicken titan was a shell of its former self, but I’m happy I went and paid my respects. Boston Market changed American culture forever. They made it so I have a cheap, convenient, high protein meal at my disposal damn near everywhere. We also need to put some respect on their name as they are pioneers of the fast casual restaurants that are so popular today. Boston Market and Panera walked so Chipotle, Shake Shack, and Sweetgreen could run. Respect the OGs. IG @jnov_ Tiktok @jnov__

Today bought their 1/2 chicken manager specials with 2 sides Mac & cheese and mashed potatoes. Nothing looked right or tasted right. The chicken was dry with a chicken smell. Mashed potatoes was in chunks and had a weird taste kinda thingy. Mac and cheese looked pale more off whole color then the traditional orange color and taste was little off. Today was a waste of money as I didn't enjoy any of the food so I had to throw it out. I called the restaurant but had a busy tone no one answered. I will never go back to this Boston Market, maybe I need to stop eating at the Boston Market. Very disappointed

January 2026. Good customer service, good portion lunch dishes,quarter chicken with corn, mash potatoes, biscuit and a bottle of diet coke $17.00 private parking lot, nice and clean environment, a place to relax with a fresh meal. Staff go the extra mile by offering extra containers and garbage disposal. I enjoyed the music n my meal. Fully recommended.

I recomend this Boston Market, when i drive close to this location always I stop to eat here. Good food, Good Services.

I came by to get something to eat for me and my Mom, she luvs the turkey dinner! To my surprise it was closed for good! I’m going to miss everyone at this location! To the Manager Ralphie, I wish u well and hope ur Mom stays well! Best wishes to you and the staff!

I ordered the 3 person meal with Mac and Cheese, Mashed Potatoes and sweet potato casserole. Let’s start with the chicken - it’s one of the tasteless things I’ve tried in a long time. It was one chicken cut into half - similar to the Costco rotisserie chicken. Mac and Cheese belonged in a middle school cafeteria, even then I don’t think I would have eaten it. The casserole tasted like it came out of a box with a sort of chemical/processed kinda texture & taste. The only good thing about the meal was the mashed potatoes which the kids enjoyed. Other than that, and given the feedback from others, I will not go back to this establishment. Oh lastly, the apple pie - do yourself and favor and go to a key food or stop and shop, get an apple pie. They charged $4 for a slice of apple pie, when I could have gotten a whole pie at the store for the same price. Please don’t waste your time getting food from this place because we had to throw out all of our food.

The entire rotisserie chicken craze that is entrenched in American culture began with Boston Market (formerly Boston Chicken) in the early 90s. Before Boston Market's popularity, no grocery store in the US sold a ready-to-eat rotisserie chicken. So, as I sat in 1 of the only 15 remaining Boston Markets in the world, forcefully chewing rubbery chicken along with sides that felt more fit for a middle school cafeteria than a restaurant, I couldn't help but ask myself, what happened to Boston Market? Let's turn the clock back to 1985, when they were founded in Newton, Massachusetts as "Boston Chicken." Their focus was solely on quality rotisserie chicken and homestyle sides as an on the go convenience meal, a unique niche in an era where unhealthy fast food was dominating the market. Consumers couldn't get enough. Sales went nuclear. In 1994, Costco and Kroger were the first grocery stores to ride the wave and began selling hot-and-ready rotisserie chickens as a loss leader. In a tale seemingly older than time, they began to put profits over customers. The goal became one thing: Expand, expand, expand. They rebranded in 1995 to "Boston Market," as they expanded their menu to include turkey, meatloaf, ham, etc. Their original focus on quality food at affordable prices transformed into mediocre food at the highest price the customer was willing to pay. They used to make everything fresh in house, and hoped consumers wouldn't notice when they switched to precooked frozen sides. Being on the front lines for rotisserie chicken reviews in 2025, I felt I had to make the pilgrimage to pay my respects to a former titan and godfather of the chicken industry. I made the 1 hour 7 minute commute, taking 2 trains and a bus, to the only operating Boston Market left in New York City in Ozone Park. When I reached the promised land that is in a strip mall alongside a A&B Laundromat and a run down CVS, a "now open" sign was floating in the wind. I walked into an empty restaurant that felt like a time portal to 2007. A beat up tile floor, chairs with faux-leather seat cushions, and red tiled walls that had seen better days. It was me and only 2 other customers. I ordered a half chicken and 2 sides ($14.49), along with a side item sampler ($11.99) as I wanted to try everything. I got my beloved bird along with mashed potatoes, mac & cheese, corn, cilantro rice, cornbread, and plantains. Boston Market sells plantains??? As I tapped to pay, the employee handed me a coupon with a huge smile. I inspected it with a look of confusion on my face as I read it. "Buy 1 get 1 free, Individual meal & drink" and in small text "Only good Mon-Thursday, Good only at Ozone Park Location. Expires Aug 2025." I couldn't help but laugh. My first thought was "I need to frame this." The meal was exactly what I was expecting. The chicken was dry and rubbery, which is likely due to improper thawing and overcooking. The mac & cheese, once a beloved favorite of Boston Market consumers, tasted like it was straight out of the Kraft mac & cheese box. The plantains were atrocius... I was shocked when they even had plantains as an option. Boston Market was a shell of its former self. As I walked out, I saw a sign on the door that was no bigger than a 3x5 notecard that read "Boston Market gift cards are not accepted at this location. We are now Ozone Rotisseries, sorry." This sparked my passionate curiosity all over again. So is this not even a Boston Market? Is this legal? Did I completely waste my entire Saturday coming out here? So many questions... I'm happy I went and paid my respects, even if the former chicken titan is on life support. Boston Market changed American culture forever. They made it so I have a cheap, convenient, high protein meal at my disposal damn near everywhere. We also need to put some respect on their name as they are pioneers of the fast casual restaurants that are so popular today. Boston Market and Panera walked so Chipotle, Shake Shack, and Sweetgreen could run. Respect the OGs. IG @jnov_ Tiktok @jnov__

THIS IS NOT BOSTON MARKET!!!!!! This location is privately owned but they still have up the Boston Market signage. They show up on Google and Yelp as Boston Market. The are even wearing Boston Market aprons. They didnt accept my Boston Market gift card because they claim to be Rotise Chicken. I was directed to a small sign in the window with the new name. The food looked off and nit appertising. Do not waste your time coming here.

This is not a Boston market it's temu version food is wack made with grocery store ingredients like kraft Mac n cheese & Heinz beef gravy not Boston market signature taste. If yall was gonna make your own Boston at least make the food better Boston already lack flavor this is school trays ya selling

I decided to have Boston market today it's been a while and I've been hearing of several locations closing . I remember when my kids were younger we used to come here a lot and dine in and I have fond memories of eating good food and being together. Well this place certainly changed I should have known when there's a huge sign outside saying "now open " usually this is a sign of a dying store . When you walk in they have two workers on their phone and they don't seem to want to be there . I remember the old staff was welcoming and accommodating always I even got to know the manager and she always asked "how's the kids "? I ordered the half chicken white with a side of stuffing and potatoes . I decided to dine in because I was hungry and didn't wanna wait till I got home . The place was empty and it has a dead vibe there's very little life left here . On to the food the chicken was so dry I had a piece of two . The potatoes and the stuffing was not good and not even hot . I barely ate so I turned to the cornbread for the save but they was stale and dry . I left hungry and spent 23.00 so lesson learned I won't be back and I predict this location will close within the year . It's a shame the fond memories I have of this location and Boston market as a whole are just that memories . Shame they did it to themselves by lacking to adjust to trend and lost that "make it personal " approach with their customers .

They gave me someone else's family meal which they spent a lot of money on and when I try to call, I get a dial tone so I can't even give them an update that this food went to the wrong house and the family it's supposed to go won't have dinner tonight smh. This type of careless service is unacceptable

Food quality was poor and it was the worse I have ever had from there. The sweet potato was bland the Mac and cheese was runny and the chicken was light as idk what. I haven't had it for a while so I ubered it to me and was very disappointed and dissatisfied with the quality of the food.

Wow.... We used to love Boston Market... but the food was not only cold and soggy it was terrible, and under cooked... then the corn bread and gravy was stale. Almost $100 on uber eats was spent, they took almost a whole hour to get us our food and it was such a disappointment. Barely any bbq sauce on the meat loaf and ribs. Then the ribs were so tough and covered in fat. The meatloaf tasted like cat food!!! The vegetables were so weird tasting and bland that you couldn't tell which veggie was which by the taste. To make it worse- We asked for utensils and got none, the ice melted in our drinks... this was the worse food ever- looks nothing like the pictures. Now we have to spend more money to order something else or cook. I will never eat at boston Market again. They must have changed vendors because we used to eat here all the time. It has definitely changed. Would give this Zero stars if we could, buyer beware- this food is not the boston market we grew up lo love.

It's more of a 4.5 because everything was good but the corn bread. They threw in a $3 off coupon

The place is always clean, service is quick, and the meatloaf meal is delicious. I like the chicken dinner also.

LOVELY FRESH FOOD!! Went with my sister today and love everything. The servers are very friendly and professional and make sure you enjoy your meal. The ribs with BBQ sauce is good and you must try the sweet potatoe with marshmallows to die for... The raspberry lemonade was really good!! We had the 2 for $20 with 2 extra sides, well worth it..

The food is always consistent with Boston Market standard menu items.

Second time first time wasn't unhappy i said to my self OK let me go again maybe it's better same thing everything is hard chicken is cold very upset cornbread is the worst

They had prime rib today!!! It's aged and cooked to med rare! Delish! The sides are great. Love the spinach and sweet potato premium sides

This Boston Market has pretty decent food but the customer service is hit-or-miss. Some of the more seasoned employees are extremely friendly and will treat you with respect but then there are younger employees who are only there for a check and will surely make you feel like you are imposing on their life just by ordering. I've been coming here for over 3 years and came here today on Thanksgiving to having a wait for 30 minutes for turkey. What is that all about? I usually tip the employees that make my plate and cash me out, but not with the nasty attitudes and paltry servings. Hopefully when I go back at another time, everything will be remotely back to normal with less attitude and more gratitude.

Employees are friendly. The food is done fast and it's yummy! I definitely recommend come try Boston Market if you haven't and definitely try it in this location! It's clean. It has its own parking.

We just picked up the heat and serve Thanksgiving meals. The process was smooth and fast - all Covid precautions were followed - masks, social distancing and limited # of people permitted to enter at a time. I had made a mistake with the date and expected to spend a long time to resolve. Ralph was running the place like a well oiled machine and quickly helped us. We were in and out within a few minutes of our appointment. This saves us so much time .. will be back in a few weeks for Christmas.

If i could leave zero stars i would. I ordered through uber eats when my food got here there it was cold and after eating i noticed a long black piece of curly hair on my plate. ps i have red hair so it couldn't have been mine. i'm utterly disgusted and will never order from here again.

Boston Market will always be a fav for me they have the best rotisserie chicken ever with a signature taste and I never feel guilty after eating here.

I usually go here about once a month. It's within walking distance of my home. Food is usually good, but portions have shrunk while prices have grown. Not so much of a bargain as it used to be.

Great place for lunch. Very clean, specially the restroom. The staff are friendly and attentive. Always love the chicken pot pie the bottomless chicken soup (yes, the soup you can refill for free)

My husband usually orders take out from this location, the food for the most part is pretty decent, but lately their potatoes are dry and hard. I don't know if the potatoes are being left out for a long period of time Or they are being over cooked. The first I ordered the potatoes they were dried and some of the potatoes were a little crispy on the skin. This time around the potatoes were so hard my fork was having a hard time going through, when I finally scooped up the potatoe it was hard to chew. My son ordered a kids meal with a side of potatoes that were also hard. Unfortunately we ordered to go, not worth going back for potatoes... Won't be ordering potatoes from Boston market In a while.

Just wanted to say thank you.. The Service was amazing starting from placing my order for my thanksgiving dinner.. Then I sent my brother to pick up my order and the service was amazing too. He thinks the name of the lady that helped him was Ashley, if not he said that she was very friendly, maybe Latin, light skinned, cute and short.. Guysss hands down the food was amazing and thank you for all the fixings. Great job and I will recommend Thank you again Marianela Gutierrez.

Don't have time to cook? Want to prepare a great holiday meal without breaking the bank? Let Boston Market come to the rescue (sans the chowda)! I am not a fan of their salads, so I'd advise you to skip them. Chicken noodle soup is good (with nice hearty pieces of noodle & chicken in a great broth). Buuuuuuuuut, the Tortilla soup is 10x better. The spicy kick it has is great (note: it's not always available, so get it when you can). The carver sandwiches are filling and homey in taste. The brisket one is my favorite. Buuuuuuuuut, if you want a real comfort tasting sandwich, then you've got to get the Sliders. They're a great snack or appetizer server. For individual meals, avoid the meatloaf it's horrible. The turkey is not bad, and the gravy makes it better. The pot pies are really good IMO. But, Boston Market's bread-n-butter is--and always will be--their rotisserie chicken. Whether you like dark or white pieces of meat, their chicken is always juicy. Whether you get it as a whole chicken (family meals), or individual meals...you won't be disappointed. If you're looking at catering, then the family meals or their catering menu will be the better options. For sides, the following are the best: - cinnamon apples (these are amazing btw, especially when paired with ice-cream) - Garlic dill potatoes - loaded mash potatoes - mac-n-cheese - vegetable stuffing - green beans The mixed-vegetables side is horrible. It's usually either too soggy, or tastes bad. In closing, don't forget to enjoy your cornbread. They're moist and taste great with an ice-cold drink (if you're hosting an event, then try some pitchers of iced-tea as a pairing). Enjoy! :-)

Normally the experience is great and so is the food. But today it wasn't. First, I asked for dark meat and because I didn't understand the guy got half chicken for an extra $1 EACH. This was two orders. Second, I asked for Cream Spinach and MIXED veggies. WITHOUT being told they are called "Premium Sides" and cost an extra $.25 each. I wasn't even aware until I received the bill. That has always been a regular side. Now it's called "Premium". Worst part the menu doesn't even tell what is a regular or premium side. Subways tells you the Guacamole is extra. If you are going to change prices and a add a new catagory than people need to be told.

First, Mens room does not lock properly. Staff is so-so, no smiles (frowny faces, suicide watch). Messed up my order a bit (it happens). No dine-in bowls available... Water not available through fountain machine (sink only, wth)... Sorry, this place gets two thumbs down! Forced to give a Star, don't deserve it! I have been asked to be more indepth on this one... A bathroom that does not lock properly is opening up customers/patrons to a possibly embarrassing moment. Staff so-so means "take-em or leave-em"! Food service requires smiles, its not a chowhall in a prison... No dine in bowls, every Boston Market franchise should have similar food service wear. When I asked for a cup for water the associate at the told me that "The water only comes outta dat faucet (behind her as she pointed)!" No filtered water from the fountain machine. Boston Market is not an inexpensive meal by no means. I work for my money, and would like a curtain level of professionalism, and service. I will not be visiting this establishment again. I frequent several locations of this franchise around the country. If you would like to see how this franchise looks at the top of their game please visit the location on Northern Blvd, and 170 something street. That is the best, most consistent location I've seen to date! I hope its descriptive enough for you (to whom it my concern)!...

Number of visits: Maybe a dozen times. This location is close to my home so it's a reliable site if I want Boston Market. It's spacious with many seats to dine in and they have bathrooms. I've never had a real problem with this location. The only problem I could think of is, sometimes, during dinner time, when there's a rush and long lines, and the waiting time to order could be five to ten minutes. But that says something. It says that they are a go-to place for the surrounding neighborhood; people who come in to take out food for their families. Management looks as if they are competent. Sometimes, I see them cleaning the front tables themselves and greeting guests. I would dare call them a model location. The food is good. During my most recent visit, the chicken was juicy and delicious. They have a hot sauce that's mixed with barbecue sauce. It was quite a condiment. Mashed potatoes with gravy and mac & cheese served to be satisfying sides, along with their cornbread, which is an added guilty pleasure. Their food seemed to be fresh and of quality suitable for serving and impressing. They would make you wait for fresh food. I'm a fan of Boston Market and this location is near my house so I'll be a little biased and give this place four out of five stars. Will I return? Oh, yes.

My family and I went there tonight and the music was too loud and I had walked in with an excruciating migraine. My son asked them to turn it down and instead they turned it off. And I'm so appreciative of it because I was almost in tears.

Usually I wouldn't bother reviewing chain restaurant, because people already know what their in for, but I really didn't enjoy this meal at all. My girlfriend is a vegetarian so she orders all sides, and its the same price as a standard meal. My ribs where greasy and disgusting (wish I had gotten chicken.) Mac and cheese was good, but the potato wedges were cold and the texture seems like they were undercooked. The corn bread was also cold, and tasted like it was a part of a cafeteria lunch from elementary school.

It's been awhile since I last dined at this Boston Market. My previous experiences have always been good to say the least. After reading some of the other reviewers' remarks made be think that this BM has changed. Thankfully Shianna was there to greet me and she dispelled all the negative remarks that I've read. Her service and disposition was excellent. She let me know the chicken would be ready in 10 mins and at 10 mins she called me to fix my order while trying to satisfy another customer who was having an issue with his meal. The food still is one of the best of any of the other BMs that I've visited. Why not 5 stars? Cus a customer with pink spandex on messed up meal as she walked by.

This location is quite slow. It seems like everyone is moving on slllooowwww moddddeeee. There seems to be an abundance of people working behind the counter, yet they have a somewhat difficult time getting the food onto the plate and to the customer. We stopped in because my aunt just had to try the ribs. So we tried the ribs. Not bad but I've had better. I stuck with my 3 piece dark with two sides and a corn muffin. I didn't finish my food.

The experience was amazing. The hospitality trickled from the manager to the cook to the servers. This is definitely a place I will go back to. I must say that Devon, Quay, Christina were amazing!!!!!

We tend to drop in during the week here. I know its a franchise but i really like their sweet potato casserole!! Its soooo good. Well anywho...we come here and everyone is very friendly..well expect one of the managers. The ladies serving the food are great, they are patient with the customers and friendly. The young guy that works there with the light eyes is awesome. Now the food, the sides are good. The spinach is very good and so is the sweet potatoes. I noticed they eliminated the "loaded mash" and replaced it with a garlic mash. I prefer the garlic mash, it tastes wayyy better. The Pot Pie is good I only eat some of the crust, the BF eats the filing lol. Now the chicken is good although some days it's off. Not bad just not as great as it should be. My review is based on the food and the front of the house staff. Would return if in the mood.

I have enjoyed this Boston market in the past. They seemed to be the most consistent. However I went there on the Friday after New Year's Day and the food was terrible. I had the 1/4 chicken and rib meal. Everything was soggy on the bottom like it had been left out all day. I ate it because that's what I do but I feel almost traumatized every time I think of the meal .I haven't been able to go back there since because lose my appetite whenever I think of Boston Market. I know it was slow day but quality control needs to be better than that if they want to charge so much.

There was a problem with our Grubhub order--it didn't go through on the stores end. Ashley working at the register was very nasty about it and not helpful, not to mention the fact that she was nasty to a nice older gentleman who wanted to confirm his order with her. Manager Devon was great and sorted the whole thing out! Thanks Devon!

Terrible don't go here! The only thing that is good its the chicken. Everything else tasted like boxed garbage.

The service isnt bad...the staff is actually quite friendly. However, this particular spot is extra slow. It seems like they have a lot of workers and it should be a quick service but everyone seems to be doing the same thing at the same time which makes customers feel like nothing is getting done.

So, the reduced the size of the sides by half and kept the price the same. $18 for dinner and the used an ice cream scoop to give a a few noodles to go with it. I won't be going back.

The food is good. But customer service needs some work. Everyone here move like life have been sucked out them & The Spanish girl who rung me up tonight had a bit of an attitude. But I'll come back again for the food only obviously.

This place is usually packed, but Boston Market is always popping. I'm here all the time, so I highly recommend this place. Let me know when you're going, I'll meet you there.

Like always the place is packed and the food is great!! We've had some bad experiences here before but with a different less mature staff. They could use some more training, most employees seem really tense, bathroom can be cleaned more often and the tables too, we waited 10mins for a table to be cleaned and even then my wife had to clean one for us to sit, I didn't appreciate that, it's her night to take a brake from dinner.

Excellent Customer service specially by employee by the name Brian. We will definitely go back!!!! Excellent

OK, I admit it, I love chicken. I have been eating at this chain for years and have never had a bad meal. The chicken is always moist and tasty although once in a while I have asked for another meat option when my wing looked too crisp or the thigh looked too scrawny. The sides are always fresh and move fairly quickly. I think they cook the vegetables too much but hey, this is a chain. The 'mac n cheese' is well, cheesy; the sweet potatoes (yams) with marshmallows are awesome; the spinach is delicious; the corn is sweet and tasty. Other options are acceptable but not my favorites. They have new food choices and have expanded the menu. So stop in and see what else they have.

This location has got to be one of the worst. Every time I come here which is once a week there is a line out of the door and no one on staff seems to care. They move at a slug pace and the service is never with a smile. The only two people who are ever working are the managers. It is unfortunate that I don't have another location to go to because this place is truly lacking in service.

Food could be fresher. I was a little disappointed since I usually enjoy Boston Market.

The mac and cheese was supper watery more like Mac and cheese soup most worst experience I've ever had there the half a chicken was dried and the wings and legs were burnt with no meat that's how badly burnt the meat was. Overall very unsatisfying, the dips offered were like not even 3 quarters full such a small amount in the containers . The cornbread we served cold and hard man oh man the worst experience.

I'm next on line employee takes care of person behind me. So I let it slide. I look at the sides many of the trays are empty. The food doesnt look to good. I order turkey pot pie I get a luke warm chicken pot pie. I order a sandwich at the register to my order. So I go sit down. The sandwich was never made. The guy who was working tells me you have to order everything at counter not at register. He was very indignant and condescending. Didn't apologize I asked him once I am at the register I can't order anything else? He didn't respond. So I said I need a refund. He proceeds to give me a refund no apology nothing. Is that the kind of customer service you want to provide? Gross behavior. This all happened Monday May 4 2:07 pm.

Just picked up some dinner & the portions were great, not to keen on the gravy & Also didn't like the Mac & cheese wasn't too flavorful. The customer service representatives were extremely nice & greeted us warmly. They were helpful & just over all friendly. I've never been to Boston market before but they definitely made me want to go back & I will. 4 stars for food & service.

The reason they got a 2 star here is because the food was actually not terrible for a quick family dinner. I ordered the family meal for 3 for a quick dinner for my bf and I. We went about 9ish on Thursday night. It's very empty and the workers were restocking everything. We were services by nasima who btw looked MISERABLE to be there. (Hey I get it you could be super tired and it's a long day on your feet.) it felt like I was bothering her ordering my food. Before she finalized my order I decided to get some soup, she added that to the POS system before she started to scoop my soup. I realized how small the bowl is for 4 dollars I told her forget it. She rolled her eyes and said but I already put it in. I told her you did not swipe my credit card you can cancel my order. She got annoyed and got her manager(who btw had issue deleting the order). When we left not a smile not a enjoy your meal was said. She went back to talking to her co workers. I don't expect awesome service all the time but when McDonald gives me better service than you guys, come on!

I really like this location. The staff is friendly the food is great, the ribs are tasty