Boston Medical Center Emergency Room

If You're Sick and Go Here, You Might Not Make It Out I had one of the worst experiences of my life at the Boston Medical Center Emergency Department. From the moment I arrived, the treatment was shockingly bad. The nurses at the entrance were extremely rude and dismissive, treating patients like they were a burden. When they finally admitted me, it felt more like entering a slaughterhouse than a medical facility. Patients were lying in the hallways, packed in with zero privacy. Exams were done out in the open, in front of everyone. They placed me on a stretcher right next to the main entrance of the ER—everyone coming and going passed right by me. There was no curtain, no respect, and definitely no dignity. I was left there for hours, in pain, unable to move, and no one even checked on me. The environment was chaotic and disturbing. You’re surrounded by all kinds of cases—people who overdosed or were high, lying next to patients in real pain from surgeries or other serious issues. It felt unsafe, unprofessional, and deeply inhumane. I broke down from the stress, the cold, the noise, and the complete lack of care. I couldn’t even lie down properly or rest because I was in the hallway and constantly had to move for people walking past me—even though I could barely move from pain. Eventually, I begged them to let me leave without seeing a doctor because I was getting worse just from being there. Boston Medical Center ER should not be allowed to treat patients this way. What I saw and experienced there was traumatic, and no one deserves to go through that when they’re already suffering.

Today we were transported to BMC initially I was very unsettled with the environment. This is something to be aware of. There are many patients suffering from homelessness etc. This does not undermine the level of care and/or attention the staff provide. Angel in information was incredibly helpful. He ensure me and my family (including my infant) was comfortable as we awaited to visit my family member. Andrea the nurse assigned was also very friendly and spent time to explain what was going on and the steps that the neurologist plan to take. I would recommend this emergency department to those in need despite the reputation or some of the unsettling things that happen outside of the control of the hospitals staff.

My mom was transferred to BMC by East Boston Clinic cause she needs surgery on her 4th and 5th toe. We was in the waiting room since 5pm. Been there for 4-5 hours and still did not get called to the RAZ department. So my mom left she’s a diabetic who haven’t ate anything all day and they wasn’t tryna do nothing or speed up the process. The emergency room and the RAZ room was packed.

My husband was brought in to ER by ambulance for chest pain/tightness and near loss of consciousness. At no point of his 6 hours there was he ever hooked up to a heart monitor, BP monitor, or O2 monitor, wasn't given fluids, waited 5 hours for EKG results, just to be told "we don't know, you might be dehydrated". Finally spoke to a doctor after 6 hours after I, his wife, was escorted out by security because I screamed at the top of my lungs to get him a doctor. If death is your only option choose BMC.

I came to the ER for an ongoing health issue and despite being in pain at that very moment I was told by the physician it “This is not for the emergency room, you need to make an appointment with your Primary Care doctor” His tone was dismissive, and I chose to leave without being seen. Later, I found false statements in my after-visit summary, on MyChart along with unrelated notes about past missed appointments with my PCP. (Which had nothing to do with why I came to the ER) Completely inappropriate and unprofessional.

(Worst Emergency), shame to all people who’s responsible for this place, Waiting for hours, no update about your turn or any information , stuff hidden, place full of drugs…. ( how they called this place a hospital) A zoo is well organized. Definitely not a place to be if you’re human. After reading comments of people was complaining years ago and we’re at the end of 2022 nothing changed the choice is yours.

Terrible . I was there for 12 hours waiting. Anytime you asked someone how much longer they’d give you attitude. The nurses are always ignoring and neglecting extremely ill and hurt patients by brushing them off. The ER is unsanitary and neglectful. If you don’t wanna spend more than 12 hours waiting then don’t go.

I brought my friend in for an emergency visit and her care team was wonderful. Everyone who treated her was kind, respectful and attentive. This is one of the busiest hospitals in the U.S., so of course there is some time spent waiting, but overall the care provided was of excellent quality.

Some really good providers here but good luck getting an appointment. They aren't even adding to the waitlist anymore, it's so long. Smaller specialties are better but new patients can not get an appointment in primary care, adult medicine, family medicine, internal medicine, or gynecology. My insurance plan incentivizes using BMC providers by charging over double copay for non-BMC providers (still in-network). Yet I can't get in to see a provider here to use that benefit. It's ridiculous. BMC, spend less on advertising and hire more doctors.

I really appreciate the hospital's mission: Exceptional care without exception. Everyone, regardless of wealth or social status is equally cared for. Because they accept a wide variety of patients, the people that work there need a certain kind of personality to thrive. Therefore, EVERY single person we interacted with - doctors, nurses, medical assistants, security guards, cafeteria workers, etc was incredibly friendly and patient. My father was there for surgery and he was very happy with the level of care he received, and the staff was accommodating to my family.

March 2023: 5 : I would recommend this hospital department and the medical staff members I interacted with today. My family member had an appointment here for an outpatient surgical procedure. We were greeted by the workers at the front desk who took down the information needed to get started. After we got all of the initial interviewing taken care of, we sat for an appointment call to the back processing area. Three nurses individually came over to introduce themselves at various times to my family member and me. They verified him and me as well. The nurses had a difficult time getting blood drawn from my family member. They chose not to stick him a second time unless it was a sure thing, but advised that they would call for professional assistance from the ultrasound department to get the IV line started as appropriate. Okay, I was happy that they advised my family member that he would not be a pin cushion for everyone to try until it worked like I have seen on several occasions with elderly family members in medical center care. Each of the nurses who came over evaluated his arm BEFORE practicing sticking him in him arm. The doctor came over to go over the procedure with my family member and he was great. We signed the documents and listened to his version of what was going to happen. The recovery nursing staff were also great. Each one of the nurses introduced themselves upon arrival in his presence and spoke loud enough for him to hear them talking to him. Each of the medical staff members we were in contact with were exceptional on this visit. Maybe everyone is just happy it's Friday?? I don't know but the medical staff here were on the job in a positive way and not upset yelling in the hallway. This is the environment I picture when I think about my family members being well taken care of by a hospital.

Best staff, experience, customer service, health plan, and hospital in Boston, all of New England, and the east coast!

First of all they tried threatening me with no co pay no service...how bout worry about seeing your patients on time rather than badgering them about co-pay....also it's very uncomfortable to have to pass through a medal detector to be seen in the E.R....how bout just tightening up your security or hire detail....no other hospital in the area makes you feel uncomfortable....just because it's in a certain area shouldn't mean that we're treated with any less dignity.....BMC... needs to get its house in order...you're not charging us any less...so why can't we have same perks...and respect as other patients in other areas???

Do yourself a favor and DO NOT GO anywhere near here! Your patient rights will not be honored at BMC. Your patient rights say you have the right to have your pain controlled, but if you push to have that right honored the doctors will refuse you, embarrass you and shame you, and you will be labeled an addict, and your doctors will send an addiction counselor to your room, and you get to carry that label in your medical chart forever. Even though I was brought here for multiple grand mal seizures due to EPILEPSY and severe PAIN in my right shoulder from an old injury and my lower back from bulging discs exacerbated by my seizures and it had absolutely NOTHING to do with drug use. Doctors here gaslight you and lie directly to your face while trying to make you look stupid. And they don't give one good god damn about your passed lived experiences. They don't care if you know what has helped you in the past, what you have lived through in the past. They're not going to listen to that. As far as they are concerned you are irrelevant. They will happily insult other doctors who have helped you in the past, and you too, if it defends their fake, narrow, selfish, bs position. After this experience I will 100% be looking for a new epilepsy team elsewhere. Never coming back to this hospital after this. It wasn't my choice to come here this time, but when I get my new medical ID, I will most certainly list a different preferred hospital instead of this dump. Which is a shame, because the nurses here are a delight, but the doctors are arrogant, selfish, jerks. It takes a special kind of stupid to tell an epileptic that they are better off suffering agony and getting no sleep because of the pain they're in, and not being able to eat because they're suffering so intensely they're nauseous, but that is the brilliance of the Neuro-inpatient team at BMC. It also takes a special level of arrogance to talk shit about literally every other doctor I've seen that has a different opinion than you and had managed to successfully care for me where you flat out failed. This hospital would be a total joke if not for the nurses. BMC! Find a way to get better doctors. They are driving away your patients! This one is already ditching your neuro unit!

Boston Medical Center It's time for me to speak out. This doctor performed endoscopic retrograde cholangiopancreatogram (ECRP) first time on my husband in June 2021. He woke up coughing up blood, in a lot of pain, and rush out of Boston Medical Center Hospital because everyone finish work 4pm, 5pm, and 6pm. Inappropriate and unclear paperwork. My husband refuses to see him again. He has been seeing other doctor who performed follow up ECRP to take stents out. Dr.David R Lichtenstein, MD definitely damaged my husband's pancreas. It is done. Malpractice. My husband has been not the same since 2021. Crying of the pain EVERYDAY 24/7. Other doctor told me not to google up with my education in Biology background. He realized I was right it is this pancreas. Damaged and Done for Lifetime. Look around Boston Medical Center Hospital ? Look TOO MANY African Americans going that hospital does not have money to file the lawsuits. You are messing with the wrong patient and the wrong family. DO NOT LET him do ECRP on YOU ! Do not let nurses and doctors rush patients out when things are not right when come out of anesthesia. You should be concerned ! We already spoke to high level of authorizations. Nothing to be done. This goes to the public now. Best luck !

Great hospital and I been going back to Boston Medical Center since June 2021 this hospital cares about lives they saved my life.I had my last daughter at Boston Medical Center and by far they are 5 stars in my book ,MGH is the worst they mgh treated my daughter horrible,but bmc exceptional care without exception so bmc doesn't care about race,gender,like MGH , Boston Medical Center is by far the best in Boston.Take my word just because bmc is in a not so good area because of the homeless and addicted,mentally ill people! Would rather go their than mgh and be touched by a big white idiot security guard at mgh who you he's me and my daughter justice will be served on mgh please Boston medical center keep being you exceptional health care without exception. BMC you put MGH to shame

The Farmer's Fridge, located across from the dunkin at the BMC, is truly a life-changing machine! The Harvest Salad is a fan favorite amongst several staff members. If you are in the area, I recommend visiting this high quality machine! (Fyi, the chips and guac are just okay, nothing to write home about)

You know this hospital is top notch and high quality when they have a Framer's Fridge next to a Dunkin Donuts. What can I tell you. It's a Vending Machine full of lovely eateries. I've tried a bunch and have to say hands down the Harvest Salad is the best. It's delicious. The sweet potatoes the goat cheese, I'm not sure how I will continue this review, because it's making me want to run to the vending machine right now. The Pineapple Coconut Chia Pudding is a pheromonal snack. Tasty and so flavorful. Cobb Salad and Napa are good, but still can't compete with the the Harvest Salad. Don't be tempted to get the chicken, it's disgusting, I'm not sure if it's even chicken, it was horrific, I wouldn't order a single salad with the chicken. Pass on the cheese chunks too, blah and pricey. Run. Don't walk. Go now, this machine empties quickly, you won't want to be that person that doesn't get what they want.